The Shop City wants you to be happy with your buying experience. While we do our best to ensure all Shop Owners to be responsible, please note that The Shop City does not represent the Shop Owners and we are not responsible for the shop policies they have stated in their shop.
Step 1. Contact the Shop Owner
You are encouraged to contact the Shop Owner directly via email that is stated in their shop to work towards a solution. If you do not receive any response from the Shop Owner after
Please kindly email us and provide us the following.
Step 2. We contact the Shop Owner
We will contact the Shop Owner about your case within the next 7 working days by:
If the Shop Owner does not respond to us 7 working days from the last communication, we will suspend the Shop Owner Account immediately.
For Payment Made Through Credit/Debit Card Via PayPal
You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed. If you opened a dispute but still aren’t able to work out the problem with the Shop Owner, you can escalate your dispute to a claim. This means PayPal will review the case and decide whether you’re eligible for a refund. For more info, please click here.
Should you miss the 45 days of filing for dispute or the 20 days of filing for claim, you can lodge a report against the Shop Owner to Consumer Association of Singapore (CASE). The Shop City will assist you by providing the details of the Shop Owner.
For Payment Made Through Internet/ATM/Bank Transfer
You can lodge a report against the Shop Owner to Consumer Association of Singapore (CASE). The Shop City will assist you by providing the details of the Shop Owner.