Staples warranties: Staples.com Keeps Warranties Secret and That Could be Costly to You – Mouse Print*

Staples.com Keeps Warranties Secret and That Could be Costly to You – Mouse Print*

Two years ago, Consumer World conducted a spot-check of 20 major Internet retailers to see if they were properly disclosing the manufacturer’s warranty on their websites for the products they sell.

Two-thirds of the sellers surveyed posted no warranties whatsoever for any of the items checked. Federal Trade Commission rules require online sellers, on or near the product description of items over $15, to either post the actual warranty or tell customers how to obtain a free copy from the seller.

At the time, for the five items checked at Staples.com, none had the actual warranty language disclosed nor a statement of how to obtain it, and the length of the warranty was only sometimes disclosed.

From a practical standpoint, how might this affect a shopper? Case in point: Last year, MrConsumer assisted two friends who were in need of a new desktop computer. He wound up recommending a Dell that was on sale at the time at Staples for between $400 and $500. Current version of product listing:

Fast forward 10 months later, and one of the computers needed to be repaired. Upon calling Dell, my friend was informed there would be a charge equivalent to approximately half the cost of the computer because in-home service was not covered in the warranty. What? A desktop computer weighing nearly 20 pounds has to be disconnected and mailed to Dell to be repaired? You bet.

*MOUSE PRINT:

Sure enough, on the Dell website, the warranty that came with this desktop computer was mail-in only. Who would ever expect anything but in-home service for a desktop computer under warranty?

So we asked several Staples’ PR folks to explain why they were not complying with federal law and disclosing product warranties right on their website, and why they were not at a minimum even clearly disclosing that in the case of this computer that the warranty was mail-in. We also asked now that Staples was sensitized to this issue, what steps they would take to comply with federal law and be more explicit about the type of warranty that comes with their products.

Their response: [this space intentionally blank since Staples did not reply to three requests for this information.]

The lesson, of course, is to never assume anything about a product’s warranty and to demand to see it before you make a significant purchase.

One man, a laptop and a Staples warranty. : Staples

EDIT

Through persistency, I’ve been offered a merchandising gift card (I already have it in hand) for a substantial amount that I found to be a satisfactory settlement for my claim.

So, when you believe you’re right and you say the right things, you can win these battles.

Thanks for all the negativity though.

——————————————————

ALRIGHT – I don’t know where else to go, so I’m going to ask into the depths of Staples employees for what they think i should do.

Long Story short i have an ASUS ROG GL752 and purchased Staples extended two-year warranty. Thsi is a gaming laptop with slots available for increasing RAM or adding and M.2 SSD, obviously to improve its current specs.

So, i installed an SSD (and an additional 8 GB of ram), like the computer advertised i was able to so. not long after I’ve had a complete motherboard failure, unrelated to the above add-ons, and put it into staples for repairs being told “yes, it’s under warranty.” Turns out that it is NOT covered under warranty because i removed the back panel of my laptop, which, according to Staples bullshit terms and conditions, cancels the warranty.

The dude who sold me the computer originally told me, word for word, that with this warranty i could throw my computer on the ground and they would replace it. At no point did he bring my attention to the terms and conditions nor tell me that if i wanted to upgrade the computer i had to have it sent away by staples to have that work done – like i’m not an idiot i can change a harddrive.

Anyway, turns out the motherboard replacement is $900.00 + and I refuse to pay that obviously (the computer isn’t even worth that anymore).

So, I need insider help – what do i do? Is there a loophole here i can jump through? the employee was really misleading here and yes, according to the terms and conditions, i did cancel the warranty but I want to fight it.

Thanks in advance for any advice!

SquareTrade to Bring the #1-Rated Protection Plan to Staples Customers

More than 1,500 Staples Stores and Staples.com to Offer SquareTrade for all Consumer Electronics and Office Furniture Beginning September 1

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SAN FRANCISCO, CA, September 5, 2013

SquareTrade®, the #1-rated protection plan trusted by millions of happy customers, today announced that it has teamed with Staples, the world’s largest office supply company and second largest internet retailer, to resell SquareTrade’s protection plans for eligible products. SquareTrade protection plans are now available in more than 1,500 Staples stores in the U.S. and on Staples.com.  Known for its innovative, award-winning approach to device protection, SquareTrade is expected to bring peace of mind and world-class service to millions of Staples customers nationwide.

“Staples makes buying technology easy, and that includes offering the best protection plans available, through the market leader in SquareTrade,” said Scott Rankin, senior vice president of technology merchandising. “Staples’ commitment to putting the customer shopping experience first aligns with SquareTrade’s reputation for innovation, quality and world class service.”

“Staples’ partnership with SquareTrade places the customer experience above all else – from comprehensive coverage to a fast, hassle-free claims experience. We are thrilled to partner with Staples and make SquareTrade protection plans and our unique service available to millions of new customers,” said Steve Abernethy, president and CEO of SquareTrade.

SquareTrade will be available for Staples products ranging from computers to printers, and tablets to furniture, with the following service features available to all Staples customers:

  • Free two-way express shipping: SquareTrade will pay all postage for depot repairs.
  • Overnight replacement for mobile phones: For the device most of us can’t live without, SquareTrade provides overnight replacement.
  • Easy online management: SquareTrade will keep track of all protection plans – organized and accessible in one place online.
  • International service coverage: No matter where they are, Staples customers are covered.
  • Cancel or Transfer anytime: Staples customers can easily cancel their plan for a refund or transfer it to someone else at anytime online or by phone.
  • 24 x 7 support: Staples customers can file a claim whenever they want, 24 hours a day, 7 days a week — online, over the phone, or by mail.

About SquareTrade
SquareTrade is the top-rated protection plan trusted by millions of happy customers for its fast and exceptional service. SquareTrade protects mobile devices, laptops and tablets, and other consumer electronics and appliances from malfunctions, accidental damage and life’s frequent mishaps. Unlike old-fashioned warranties, SquareTrade is designed for today’s consumer and uses innovative technology to deliver a zero hassle claims process. SquareTrade has more than 200,000 fans on Facebook, consistently wins industry awards and receives thousands of 5-star reviews for its legendary customer service. Top retailers around the world offer SquareTrade, achieving significant sales growth and happier customers. Privately held, SquareTrade’s investors include Bain Capital and Bain Capital Ventures. SquareTrade is headquartered in San Francisco and London. For more information, go to www.squaretrade.com.

SquareTrade is a registered trademark of SquareTrade, Inc.

Breathable Masks from Staples Available for HPN Select Members

  • 3 layer cotton construction  – Not recommended for use in medical settings with exposure to liquid or bodily fluids
  • Machine Washable  – Machine wash warm, tumble dry low, do not bleach, do not wring
  • 100% anti-bacterial  – Fabric 100% Cotton with Antimicrobial Finish
  • Skin friendly and breathable
  • Staples Ordering Sku: 24444923
  • Color: White
  • Cost: $0.85 per mask when you order a case of 600
  • Size: 14” X 5”
  • Material: 100% Cotton
  • Characteristics: Washable & Reusable
  • All sales are FINAL, product cannot be returned.

Ordering & warranty policies through Staples.

  • Any warranties applicable to the Products shall be limited to those warranties made by the manufacturer of the subject Product(s). Staples will reasonably facilitate the making of warranty claims with the relevant manufacturer upon request.
  • ETA is based on inbound dates to Staples warehouses and is subject to change without notice due to import challenges.

Ready to order? Order on Staplesadvantage.com or contact Mark Vernon at (617) 874-0283 or [email protected]

 

Product Warning:
Cloth face coverings should not be placed on young children under age 2. Anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the cloth face covering without assistance. Some individuals may have skin sensitivities to metal ions incorporated in this product. If skin irritation occurs, immediately stop using the mask. If Irritation persists, consult your primary care provider. Be mindful when wearing this product if you have lung disease, like emphysema, or chronic heart disease. Stop using this product if you notice difficulty breathing while wearing it.

Top 503 Staples Reviews

I ordered a printer, and I got the printer I ordered, on time. That is all I can say that is good. The fact that neither before nor after I placed the order was I given a single clue how or when my order would get to me necessitated two calls to customer service. Both times I got people in Southeast Asia who could barely speak English and knew nothing about anything.

Today I received my box with my order. When I got home I found UPS came back and delivered a second box. It was addressed to me, and had my packing slip that was not in the first box, but nothing in the box was anything I ordered, and I’d estimate it cost the purchaser around $1000. Clearly the people at the fulfillment center either plumb don’t care or are working far too fast.

Neither my package nor the other package were wrapped; they were just in the boxes that came from the manufacturer with the name of the product, the model number, and the specifications on the outside of the box for all to see. Both packages made it clear they contained expensive electronics. And UPS didn’t require a signature as required, didn’t even make sure someone came to the door to receive the package, just left package on doorstep.

The person who ordered the second package certainly didn’t receive it, and good luck with customer service. When I phoned for a shipping label to send back the package I was sent by mistake, first CSR in SouthEast Asia who could barely understand English insisted on knowing what was in the package – and they can find out that when and if they get it back, and they’re already trying to start a conflict the second I call that I got it. I’m not responsible for it, I don’t have to send it back, and I won’t be arguing with them! Second CSR spoke English but had trouble with what I wanted to send back.

Now I’ve written to the CEO, making it clear if he wants the package, he WILL send a shipping label and have it picked up at MY convenience, no ifs, ands, buts, arguments, CSR’s who can’t speak English, or confusion about what I’m sending back, or I’m done with it. I was going to wait and see what happened, but, unsurprisingly, the web seems to be full of terrible reports about Staples! I recommend them NOT!

Top 503 Staples Reviews

I ordered a printer, and I got the printer I ordered, on time. That is all I can say that is good. The fact that neither before nor after I placed the order was I given a single clue how or when my order would get to me necessitated two calls to customer service. Both times I got people in Southeast Asia who could barely speak English and knew nothing about anything.

Today I received my box with my order. When I got home I found UPS came back and delivered a second box. It was addressed to me, and had my packing slip that was not in the first box, but nothing in the box was anything I ordered, and I’d estimate it cost the purchaser around $1000. Clearly the people at the fulfillment center either plumb don’t care or are working far too fast.

Neither my package nor the other package were wrapped; they were just in the boxes that came from the manufacturer with the name of the product, the model number, and the specifications on the outside of the box for all to see. Both packages made it clear they contained expensive electronics. And UPS didn’t require a signature as required, didn’t even make sure someone came to the door to receive the package, just left package on doorstep.

The person who ordered the second package certainly didn’t receive it, and good luck with customer service. When I phoned for a shipping label to send back the package I was sent by mistake, first CSR in SouthEast Asia who could barely understand English insisted on knowing what was in the package – and they can find out that when and if they get it back, and they’re already trying to start a conflict the second I call that I got it. I’m not responsible for it, I don’t have to send it back, and I won’t be arguing with them! Second CSR spoke English but had trouble with what I wanted to send back.

Now I’ve written to the CEO, making it clear if he wants the package, he WILL send a shipping label and have it picked up at MY convenience, no ifs, ands, buts, arguments, CSR’s who can’t speak English, or confusion about what I’m sending back, or I’m done with it. I was going to wait and see what happened, but, unsurprisingly, the web seems to be full of terrible reports about Staples! I recommend them NOT!

Legal – iOS Warranty Canada English

Legal – iOS Warranty Canada English – Apple

View Warranty version

  • January 26, 2021 – Present

  • July 13, 2018 – January 25, 2021

  • February 03, 2016 – July 12, 2018

  • February 03, 2016 – August 26, 2016

  • March 28, 2013 – February 03, 2016

  • September 12, 2012 – March 27, 2013

90,000 BQ Warranty Terms

Introduction

Mundo Reader, S.L. (“Mundo Reader”) grants this warranty in accordance with the warranty laws of the country in which the bq products included in the product lot are sold (the “Product”).

Mundo Reader warrants that, during the warranty period, Mundo Reader or a service company authorized by Mundo Reader, within a commercially reasonable timeframe, will remedy material, design, and workmanship defects free of charge by repairing or replacing the Product under this warranty (unless otherwise required by law).This warranty is valid and applicable in the country in which the Product was purchased, provided that Mundo Reader intended the Product for sale in that country. However, if you purchased the Product in a member state of the European Union, Iceland, Norway, Switzerland or Turkey, and Mundo Reader originally intended the Product for sale in one of those countries, this warranty is valid and enforceable in each of the countries listed. Certain limitations may apply to covered services due to the characteristics of the Product for each of these countries.

Warranty period and return

The warranty period starts from the date of the original purchase of the Product by the first end user. A product may consist of several different parts, and different parts may have different warranty periods (hereinafter “Warranty Period”).

Mundo Reader warrants that the Product will conform to the declared descriptions provided that the Product has been processed, transported, stored and used in accordance with the conditions specified in the respective user manuals provided by Mundo Reader.On this basis, Mundo Reader recognizes its responsibility solely for those inconsistencies and defects in respect of which it has been proven that they were caused by actions or negligence committed prior to the delivery of the Product to the first carrier.

The warranty period will not be extended or renewed or changed in any way by subsequent resale, repair or replacement of the Product authorized by Mundo Reader, unless it is contrary to the laws of your country.However, repaired parts or replacement Products delivered during the Warranty Period will be covered by the warranty until the end of the original Warranty Period or for a period of six (6) months after the date of repair or replacement, whichever is longer.

Anything not expressly specified in these General Terms and Conditions is provided “as is”; no express or implied warranties arising from law or any regulation are provided for the Product.

How to get warranty service

To apply for warranty service, you must send the defective Product or part (in the case of a Product consisting of removable parts) to a service company authorized by Mundo Reader. You can call the Mundo Reader customer support center (for long distance or international calls, and depending on your tariff, your carrier may charge an additional fee) for more information on the application process.Customer Support Center information can be found on the Product packaging or on the local Mundo Reader internet pages (where available).

Mundo Reader or a service company authorized by Mundo Reader must be notified of any claim made under this warranty within a reasonable time from the date the alleged defect was discovered, and this time limit in any event cannot exceed the end date of the warranty.

When applying for this guarantee, you must provide: a) Product (or part), b) a document confirming the purchase, which must clearly indicate the name and address of the seller, the time and place of purchase, the type of Product and its serial number.

What is not covered by the warranty?

This warranty does not apply to:

User manuals, software, configuration settings, content, data or links from third parties installed or downloaded to the product during assembly, shipping or any other stage of the shipping process, or otherwise acquired by the user in any form. Mundo Reader does not guarantee that the Mundo Reader software will meet the needs of the user, that it will be compatible with hardware or software from other manufacturers, that the operation of the software will be protected from failures or errors, nor does it guarantee that possible errors in the software may be subject to correction or be eliminated.

Normal wear and tear (including but not limited to wear on camera lenses, batteries or screens).

Defects resulting from non-compliance with the rules for handling the Product (including, but not limited to, damage caused by sharp objects, damage caused by bending, crushing or falling, under the influence of high temperatures, high humidity, etc.).

Defects or damage resulting from improper use of the Product, including as a result of violation of instructions provided by bq (for example, as set out in the user manual for the Product).

Possible defects arising from the use of the Product together with or in interaction with any other device, hardware, software and / or service not manufactured or supplied by bq, or if the Product has been used in any other way that does not correspond to its intended purpose. Such defects can occur due to infection with viruses as a result of unauthorized access by a user or a third party to services, other accounts, networks or information systems.This unauthorized access may also occur as a result of hacker attacks, illegal obtaining of passwords or other actions of a similar nature.

Defects resulting from a short circuit of the battery, due to damage to the seals on the battery or the presence of traces of their violation, or due to the use of the battery by devices not intended for its use.
Other actions taken outside the reasonable control of bq.

Abnormal Pixel Policy

The screens of our devices are composed of thousands of pixels. In any device of this kind, it seems impossible to achieve flawless operation of all the pixels on each of the screens. Such care in the manufacturing process would lead to a significant increase in its cost, which would affect the final price of the device to such an extent that no user could afford to purchase it.

Like any other manufacturer, bq is forced to find a balance between the quality of the final product and its cost.Despite significant costs, bq has decided to comply with class 2 of the EN ISO 9241-303: 2011 standard, which defines the screen quality as follows:

maximum 2 hot pixels (always white), 2 dead pixels (always black) and 5 pixels stuck (RGB subpixel always on or always off).

Below is a table in relation to our devices, in which the number of pixels of the respective screens is counted. If the number of dead pixels on your device exceeds the specified in the table, the screen is considered defective.In this case, you can contact our technical support service.

White Spots and Dust Policy

There are minor imperfections such as abnormal pixels, specks of dust or dots that are only visible against a white background; Since these deficiencies are below the threshold of the human eye, they cannot be considered defects, because they do not affect the normal use and reasonable ergonomics of the devices.

Although there is a standard for abnormal pixels (you can see our policy in the previous paragraph), there are currently no regulations or guidelines that apply to white spots or dust particles present on the screen.According to bq’s policy on this matter, the following cases are considered acceptable as they do not affect the normal use of the device or the projection of the image onto the screen:

  • up to two white spots, each of which is less than 1 mm
  • up to two dust grains, each less than 1 mm in size

In both cases, spots or dust particles less than 0.1 mm in size are not taken into account when calculating the total amount, because they are invisible to the human eye.

If the size or total number of dust particles or white spots exceeds the above, you can contact our technical support.

SIM card policy

The SIM card and the cellular (or other type) network and system that the Product uses are provided by an independent third party operator. Therefore, and under this warranty, Mundo Reader assumes no responsibility for the performance, availability, coverage, or service provided by cellular or any other system.Prior to repair or replacement of the Product by Mundo Reader or by a company authorized by Mundo Reader, it may be necessary for the operator to remove any SIM lock or other lock that may have been set to restrict product access to a particular operator or network. In this case, you should first contact your operator to unlock the Product.

Other

We strongly recommend that you create backups or keep in writing all the data entered into the device and important information contained in the Product, as during repair or replacement, its contents may be completely lost.Mundo Reader, as set forth in the following section “Mundo Reader’s Limitation of Liability”, will in no way, either explicitly or implicitly, be liable for any damage or any loss resulting from the loss, damage or deformation of data or content during repair or replacement of the Product.

All parts of the Product and other devices replaced by Mundo Reader become the property of Mundo Reader. In the event that the Product is not covered by this warranty, Mundo Reader and its authorized service companies reserve the right to charge a fee for the work performed.When repairing or replacing a Product, Mundo Reader will use original products or replacement parts.

Your Product may include items specific to your country, including specific software. If the Product was exported from its original country of destination to another country, it may include items that are specific to that country and this Product will not be considered defective under this warranty.

Disclaimer of Mundo Reader

This warranty is your sole and exclusive warranty for Mundo Reader and Mundo Reader’s sole and exclusive liability for defects in the Product.This warranty supersedes any other obligations or warranties of Mundo Reader, be they oral, written, legal (non-binding), contractual, non-contractual or otherwise, without exception, and as permitted by applicable law, any terms, warranties, or any other indirect terms. and guarantees of satisfactory quality or fitness for a particular purpose. However, this warranty does not exclude or limit 1) any of your legal (statutory) rights under applicable national laws, 2) any of your rights against the seller of the Product.

Commercial Warranty

Some products have an additional commercial warranty in addition to the two-year warranty provided, so for a total of 60 months.

This commercial warranty is subject to the same conditions and exclusions as the warranty for the first 2 years, with the exception of the warranty for the following parts: sound card, vibration device, speaker, cameras. These parts are not covered by the commercial warranty after 3 years from the date of purchase.

In the event that, after the expiration of the established two-year warranty period, the Product reveals any defect or defect covered by the commercial warranty, bq will offer the customer the opportunity to: 1) request repair of the Product or, alternatively, 2) return the Product to the manufacturer, in which case bq will offer the customer a coupon for a percentage discount (shown in the table below) off the purchase price of the covered device, which can be used in the store.bq.com.

This commercial warranty will not be renewed if the device is replaced with a new one and is valid from the date of purchase of the first device.

Important Notice: Your Product is a complex electronic device. Mundo Reader strongly recommends that you read the user manual and instructions supplied with the Product. It should also be noted that the Product may include a high pressure screen, camera lenses, and other similar parts that may be prone to scratches or other damage if not used with extreme care.In such cases, this warranty does not apply.

Warranty and Service Information

Two (2) or three (3) year limited warranty

GN Audio (hereinafter “GN”) warrants to the end user who first purchased the product from a distributor or sales agent (hereinafter “GN Partner”) that the product will not be found to be free from defects in materials or workmanship in accordance with the conditions below (hereinafter “Warranty “) During the following period (hereinafter the” Warranty Period “):

  • Wired and wireless products: two (2) years from the date of purchase
  • BIZ 2400 II / Engage 50 / Engage LINK: three (3) years from the date of purchase

If this product is sold or otherwise transferred to a third party, the Warranty will be canceled early and automatically.In addition, the Warranty will be voided prematurely if: (a) changes, repairs, or servicing of the product have been performed without the permission of GN or a GN Partner authorized to perform warranty service, regardless of whether these actions were successful, and (b) if used together with product accessories and other peripheral equipment not manufactured or certified by GN.

During the Warranty Period, GN will (at GN’s discretion): (a) repair the product using new or updated parts for repair, (b) replace the product with a new or updated product, or (c) refund the cost of the product (hereinafter the “Warranty service”).The warranty sets out GN’s maximum liability and limitation of obligations towards the end user of the product, except as required by law.

Replaced or refurbished items are warranted for six (6) months OR the remainder of the original Warranty Period, whichever is longer.

GN is committed to reducing environmental pollution and therefore includes remanufactured equipment with used components that are partly retrofitted in the product.All used components meet the high quality, performance and reliability requirements of GN products. Defective parts or products replaced by GN or returned during the Warranty Period become the property of GN.

Obtaining warranty service

To obtain Warranty Service, contact the GN Partner from whom the product was purchased.

Product must be returned in its original packaging, if possible, or packaging with a similar degree of protection.During the Warranty Period, unless otherwise prohibited by law, the purchaser shall bear all costs of shipping the product to GN or another location designated by GN. If the product is covered by the Warranty, GN will reimburse the return shipping costs upon completion of service. Return shipping costs for an out-of-warranty product are the responsibility of the end user. The carrier is responsible for shipping damage, so any claim must be made directly to the carrier.

To obtain Warranty Service, you must provide:

  1. Defective product.
  2. End User Name, Company Name, if applicable, address, email address and telephone number.
  3. Description of the problem.
  4. Proof of purchase clearly stating the name and address of the GN partner, date of purchase, product type and model number. In the absence of proof of purchase, the warranty period is calculated based on the serial number of the product.

Consumable parts and accessories not covered by warranty

The warranty does not cover limited life consumable parts and accessories subject to normal wear and tear if they are not defective or damaged prior to purchase. These parts and accessories include:

  • QD Basic Connector for Modular Plug Wiring
  • Basic QD Connector for Specific Device Wires
  • Base wires for USB connection
  • Adapter
  • Wires LINK Mobile
  • Modular wires “RJ9 to RJ9”
  • Busy indicator
  • Headband
  • Neckband
  • Ear pads
  • Earplugs
  • Earhook
  • Headset stands
  • Microphone boot
  • Decorative finishing
  • Foam
  • Batteries

Consumable parts and accessories that are found to be defective within fourteen (14) days of purchase may be considered defective or damaged until the date of purchase.

Warranty Limit

This warranty applies only to products purchased for use and not for resale. This Warranty will be void if the serial number sticker, date of manufacture tag and / or identification tag are changed or removed from the product.

This Warranty covers only defects in materials and workmanship and does not cover defects or damage caused by or related to (a) improper storage, installation or use; misuse or abuse; accident or negligence, (b) contact with any liquid, (c) exposing the product or accessories to abnormal or improper conditions, or (d) other actions that are not GN’s fault, including matters pertaining to GN’s Partner.

This Warranty does not apply to products that have not been charged for six (6) months. If the battery in the product has not been charged for six (6) months, the product may not function or recover to its potential and long life. In this case, GN does not provide a warranty.

The end user is responsible for operating and maintaining the product in accordance with the specifications and instructions supplied with it.The warranty does not cover repairs resulting from failure to comply with this condition.

UNDER THIS WARRANTY, THE END USER’S SOLE REMEDY IS PRODUCT REPAIR, REPLACEMENT OR REFUND. NEITHER GN OR GN PARTNER SHALL BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE BREACH OF THE EXPRESS OR IMPLIED WARRANTY FOR THIS PRODUCT, INCLUDING WITHOUT LIMITATION OF DAMAGES.TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY EXCLUDES AND REPLACES ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

NOTE.

This Warranty gives the end user a number of legal rights. Depending on the country of residence of the end user, he may have different rights. Some jurisdictions do not allow the exclusion or limitation of implied warranties or liability for incidental or consequential damages, so the above exclusions may not apply.This warranty does not affect the customer’s statutory legal rights under existing federal or state law.

Warranty

Gardena warrants all new GARDENA products and parts for a period of two years from the date of original purchase from the retailer, provided that the product is for personal use only. This manufacturer’s warranty does not apply to second-hand purchases.

The warranty may exceed the stated period, for example, for the following products:

  • All new combisystem tools, hand tools and cutting tools (secateurs, delimbers, hedge trimmers and grass shears) sold by retailer after 01.06.2005, as new products come with a 25-year warranty from the date of purchase, provided the tools were purchased for personal use only.
  • Selected mobile irrigation products sold by retailers after 01/01/2008 as new products are warranted for 5 years from the date of purchase, provided the tools were purchased for personal use only.

The warranty covers all material defects in the product which can be attributed to material or workmanship.

Warranty is provided by replacing or repairing a defective product; We reserve the right to choose between these options. Replacement and repairs are carried out if the following requirements are met:

  • The device has been used for its intended purpose in accordance with the recommendations in the operating instructions.
  • Neither the purchaser nor a third party attempted to open or repair the device on their own
  • Only GARDENA Original Accessories and Spare Parts have been used for work
  • Purchase Date Confirmed

From January 1, 2018The warranty for GARDENA Products and Parts is 2 (two) years. The service life is 10 (ten) years. Huskvarna Ltd. extends the warranty for the following GARDENA products:

  • Up to 25 (twenty five) years for the combisystem, hand tools, cutting tools (pruning shears, loppers, pole saws, mechanical shears for grass, shrubs and hedges, garden saws, axes), garden shovels and forks, home gardening tool sets », Tools for snow removal.The service life of these products is extended to twenty five (25) years.
  • Up to 5 (five) years for the elements of the basic irrigation system (connectors, fittings, couplings, etc.), elements for irrigation of the “Profi” system, reels and trolleys for hoses, including automatic ones, sprinklers, nozzles and guns – watering tips. The service life for these products is 10 (ten) years.
  • Up to 8 (eight) years for garden hoses of the Basic series. The service life for these products is 10 (ten) years.
  • Up to 12 (twelve) years for garden hoses of the Classic series. The service life of these products is extended to 12 (twelve) years.
  • Up to 20 (twenty) years for garden hoses of the FLEX series. The service life of these products is extended to twenty (20) years.
  • Up to 25 (twenty five) years for garden hoses of the HighFLEX series. The service life of these products is extended to twenty five (25) years.
  • Up to 30 (thirty) years for garden hoses of the SuperFLEX series.The service life of these products is extended to thirty (30) years.

The procedure for calculating the warranty period and service life of the product is carried out in accordance with article 19 of the ZoZPP. This warranty applies only to products used for personal, family or household purposes not related to professional or business activities. Otherwise, the warranty period is 3 (three) months and the service life is 1 (one) year. This warranty is valid only in Russia for certified, officially delivered products purchased in Russia.LLC “Huskvarna” reserves the right, at its sole discretion, to expand its obligations to the consumer in comparison with the requirements of the law and the obligations specified in this document. Extended warranty for GARDENA robotic lawn mowers up to 3 (three) years LLC Huskvarna offers you to extend the warranty period for GARDENA robotic lawn mowers SILENO city 250 (art. 15001) and SILENO city 500 (art. 15002) up to 3 (three) years from the date of purchase of the product. Free warranty repair of the GARDENA SILENO city 250 robotic lawnmowers (art.15001) and SILENO city 500 (art. 15002) in this case will be made through the authorized service centers of Husqvarna Ltd. subject to the following condition: Registration of the product by the user on the GARDENA website no later than 30 calendar days from the date of purchase. The registration procedure is described in detail on the website www.gardena.com/ru.

  • Failure to comply with this condition may result in a refusal to extend the warranty for your GARDENA SILENO city 250 robotic lawnmower (art.15001) and SILENO city 500 (art. 15002).
  • Extended Warranty Exclusions: Battery Extended Warranty does not apply.

The warranty does not cover:
• Replacement of worn out or damaged cutting equipment.

• For products with a removed, altered, or unreadable serial number.
• Deficiencies of products that have arisen as a result of operation with not eliminated other defects, or arising as a result of maintenance, repair, adjustments or design changes made by persons or organizations that are not authorized by LLC “Husqvarna” to carry out such work.
• Defects caused by rough handling or poor care, transportation, misuse (including overloading), or connection to an inappropriate supply voltage.
• Parts that have failed due to normal wear and tear, such as chains, tires, spark plugs, sprockets, trimmer heads, knives, filters, drive belts, etc.
• For deficiencies that are caused by reasons beyond the control of the manufacturer, such as unacceptable power supply voltage fluctuations by state standards, natural phenomena and natural disasters, fire, exposure to domestic and wild animals, insects, ingress of foreign objects (liquids) into the product and other similar reasons …

For such types of work as adjustments, cleaning, replacement of consumables, as well as periodic maintenance and other care of the product specified in the Operator’s Manual (Operating Instructions).
• For external and internal dirt, scratches, cracks, dents, abrasions and other mechanical damage that occurred during operation or transportation.
• For pre-sale preparation, Husqvarna LLC does not undertake any obligation to remedy any defects arising in whole or in part, directly or indirectly, as a result of the installation or replacement of parts, or the installation of additional parts that are not manufactured or approved by Husqvarna AB, or as a result of modification products in any way.Replacement of defective parts in the product during the warranty period does not lead to the establishment of a new warranty period for the product, or for the replaced parts. The use of the product by the consumer is recognized as acceptance of the terms of this accession agreement (offer) to supplement and clarify the responsibility of the manufacturer (seller) in relation to the defects of the product. For safe and efficient use of the product, see the Operator’s Manual (Operating Instructions). After the expiry of the specified service life, the manufacturer is not responsible for the safety of the product.You can purchase spare parts, accessories and consumables by contacting authorized Service Centers.

90,000 Corsair Warranty – Corsair

This warranty applies to all Corsair products except Corsair Gaming PCs. Warranties for gaming PCs can be found on page Corsair Systems Warranty.

  • Corsair provides a non-transferable warranty to the purchaser of Corsair equipment purchased from an authorized Corsair reseller.
  • Corsair warrants this product to be free from defects in material and workmanship for a period of time commencing on the date of purchase.
  • This warranty is provided to the original purchaser only and is non-transferable except where prohibited by applicable law.
  • The warranty period depends on the product. The warranty period can be found on product packaging, user documentation, or Corsair’s list of warranty periods below.If different warranty periods are specified for a product, the longer warranty period specified will apply.

DRAM memory modules

  • All DRAM memory modules are backed by a lifetime warranty.

Flash Devices

  • The warranty period for all Flash Survivor, Flash ReadOut and TurboFlash USB 2.0 drives is 10 years.
  • Warranty Period for all Flash Padlock USB 2.0 is 5 years old.
  • The warranty period for all Flash Voyager and Flash Survivor USB 2.0, USB 3.0 and USB 3.1 drives is 5 years.
  • The Warranty Period for all Neutron Series and Force Series MP300, MP510, MP600 Solid State Drives (SSD) is 5 years. The warranty period for all other SSDs is 3 years.

Mobile storage devices

  • Voyager Air products have a 3 year warranty.

Power supplies

  • AX Series Power Supplies.
    • Gold or Platinum certified performance models are warranted for 7 years.
    • Titanium certified AX850 and AX1000 power supplies have a 10-year warranty period.
  • AXi Series PSUs have a 10-year warranty.
  • The warranty period for CS Series power supplies is 3 years.
  • The warranty period for CS-M Series power supplies is 3 years.
  • CX and CX-M Series Power Supplies.
    • The warranty period for 400W, 430W, 500W and 600W devices is 3 years.
    • The warranty period for 450W, 550W, 650W, 750W and 850W devices is 5 years.
  • The warranty period for GS Series power supplies is 3 years.
  • HX Series Power Supplies.
    • Platinum certified performance models are warranted for 10 years.
    • The warranty period for HX520W, HX620W and HX1000W is 5 years.
    • The warranty period for all other HX Series models is 7 years.
  • HXi Series PSUs have a 10-year warranty.
  • RM Series Power Supplies.
    • The warranty period for models purchased before 2019 is 5 years.
    • The warranty period for models purchased in 2019 and later is 10 years.
  • RMi Series PSUs have a 10 year warranty.
  • RMx Series PSUs have a 10 year warranty.
  • The warranty period for SF Series PSUs is 7 years.
  • TX Series Power Supplies.
    • Gold certified models have a 7-year warranty.
    • The warranty period for all other TX Series PSUs is 5 years.
  • Vengeance Series PSUs are warranted for 5 years.
  • VS Series PSUs have a 3-year warranty.
  • The warranty period for the VX Series power supplies (VX450 and VX550 models) is 5 years.

Computer cases

  • The warranty period for Obsidian Series enclosures is 2 years.
  • The Warranty Period for Graphite Series Chassis is 2 years.
  • The Carbide Series has a 2 year warranty.
  • Vengeance Series chassis are warranted for 2 years.

Cooling systems

  • The Hydro Series has a 5 year warranty.
  • Major Hydro X Series products (units, pumps, radiators) are backed by a 3-year limited warranty.
  • Hydro X Series accessories (refrigerant, piping, fittings) are warranted for 2 years.
  • The Warranty Period for ML Series products is 5 years.
  • The Warranty Period for the Air Series is 2 years.
  • The warranty period for all fans is 2 years.

Audio devices

  • The warranty period for all loudspeakers is 2 years.
  • The warranty period for all headsets is 2 years.

Gaming peripherals

  • The warranty period for gaming mice is 2 years.
  • The warranty period for gaming keyboards is 2 years.
  • The Warranty Period for Gaming Mousepads is 2 years.
  • The warranty period for gaming chairs is 2 years.
  • The warranty period for Elgato products is 2 years.

Video cards

  • The warranty period for all graphics cards is 2 years.

Certified Remanufactured Products

  • Certified remanufactured power supplies, chassis, coolers, SSDs, USB devices, audio devices, gaming peripherals, and Elgato devices are warranted for 1 year.

Special warranty period for countries of the European Union

  • In the European Union, the minimum warranty period provided by resellers is 2 years.
  • The minimum warranty period for remanufactured products is 1 year.

Before submitting a warranty claim, we recommend that you contact our technical support or visit https: // support.corsair.com/ and explore the technical support section. Perhaps in this section you will find a simple solution to your problem.

To exercise your warranty rights, you must present the original receipt and a picture of the product serial number. For information on where to find product serial numbers, refer to this article.

For ease of processing, a warranty claim should be filed at the place of original purchase of the product.Due to the fact that the warranty period depends on the place of purchase of the product, we recommend that you review the product return policy of the respective retailer.

Any warranty claims that cannot be resolved where the product was originally purchased must be reported directly to Corsair. Go to https://help.corsair.com/hc/en-us/requests/new and select from the drop-down menu I need help with replacing a product (RMA) [I need help with replacing a product (authorization to return the goods)].

Product return

Should you need to return a Corsair product for a replacement, Corsair will provide you with a Return Merchandise Authorization (RMA) number and instructions.

The company does not ship the storage devices included in returned products to customers.

If you need to return any product, please mail it, along with the original receipt and a hard copy of the email that confirms the RMA assignment to the product, to the place of original purchase or another location designated by Corsair.You may have to pay for shipping and handling and all applicable duties, taxes, and other charges.

Do not return product without prior consent from Corsair. If the returned product is not assigned a valid unique RMA number, the product will be refused acceptance and returned to the sender at the sender’s expense.

To avoid problems that may arise with returning a product, follow these guidelines.

  • Mark the RMA number legibly on the outside of the returned product carton.
  • Include a hard copy of the email in the box with the returned product that confirms the RMA assignment to the product.

NOTE.

If you purchased memory modules as a kit, you must return the entire kit for a replacement under warranty, even if not all of the modules included are defective. The lot numbers printed on each module returned with the kit must match.If you do not return the complete package, it may take a long time to process the return.

Sending a request for a Return Merchandise Authorization Number

If you purchased your product from a Corsair store or online store, go to https://support.corsair.com, select CONTACT US and submit a request for assistance.

To obtain an RMA number, you must provide compelling proof of purchase (such as a receipt, invoice, or copy of your credit card statement) and a photograph of the product’s serial number.

If you are a business customer (B2B), please send a request to the email address [email protected] This address is not used to respond to inquiries from retail customers.

Addresses for return of products according to RMA

Goods returned under the RMA procedure are accepted at several sites around the world. The RMA confirmation will indicate the specific address to which the returned product should be shipped.This address is the standard address for product returns and cannot be changed without the prior consent of Corsair.

If the returned product is received at a different address, this product may be refused acceptance and will be returned to the sender at the sender’s expense.

Loss of or damage to products during transportation

We recommend using tracking shipping methods to return products. Corsair is not responsible for damage incurred in the course of delivering products to RMA addresses.

If possible, use the original packaging to return products. If the original packaging is not available, use packaging that protects the product equally or more.

If a returned product is visibly damaged or improperly packaged, this product may be refused acceptance and will be returned to the sender at the sender’s expense.

RMA processing

When Corsair receives the returned product, the following will occur.

  • Prior to accepting the product, Company personnel will visually inspect the product box to ensure that there is no visible damage during transit that may have affected the product being returned.
  • Each product will be individually visually inspected to ensure it is a genuine Corsair product, has intact labels and is free from physical damage or misuse.
  • In addition, the company will verify the RMA number, which must be printed on the outside of the product box.
  • The Company reserves the right to return all damaged boxes and boxes that do not have a legible RMA number on the outside to the sender at their expense.
  • At the end of the inspection, company employees will register the product as received and begin processing.

Throughout the RMA process, the company will send you automatically generated emails containing up-to-date information.

Typical processing times are listed below.

  • Timeline for processing a product replacement request: 1-2 business days.
  • Replacement Product Shipment and Delivery Time: 3-5 business days.

If a Corsair product does not perform as advertised, it will be replaced at Corsair’s expense. If a product cannot be replaced, Corsair may, at its option, provide a new or refurbished product.

The replaced Corsair product is warranted for the remainder of the original warranty period, or thirty (30) days, whichever is longer, or as required by local laws.

Hydro X Series

Limited Warranty Terms

Corsair’s warranty does not cover hardware damage caused by improper, inaccurate, or haste assembly of a custom liquid cooling system.

Due to the complex design of the components, Corsair strongly discourages disassembly of Hydro X products. Disassembly of the product may result in irreparable mechanical, electrical or chemical damage, which could void the warranty.

Obsolete or discontinued products

An obsolete or discontinued product will be replaced with an equivalent product, if available. If a similar product is not available, Corsair will replace the obsolete or discontinued product with a product with similar functionality and features.

Exceptions

This warranty does not cover problems or damage caused by, but not limited to, the reasons below.

  • Deterioration due to normal use.
  • Any changes, improper or misuse, accidents, repairs by unauthorized persons.
  • Any occurrence of misuse, including use outside the instructions provided with the product.
  • Connected to a power source with the wrong voltage.
  • Any other reason not attributable to defects in material or workmanship.

Except where prohibited by applicable law, Corsair expressly disclaims any implied warranties on Corsair equipment.

In addition, counterfeit products are not covered by this warranty. Counterfeit products are all products that Corsair, in its sole discretion, identifies as not manufactured by Corsair or any of its authorized manufacturing partners.

NOTE.

Counterfeit products will be investigated. The company does not return counterfeit products to senders.

Disclaimer

Except where prohibited by applicable law, Corsair will not be liable for any special, incidental, consequential, or consequential damages, such as those specified below.

  • Loss of profit, income or data (whether direct or indirect).
  • Business damages arising out of breach of any warranty, express or implied.

Data Recovery

Corsair is not responsible for backing up or restoring data lost while using Corsair storage devices. We recommend that you back up all data and delete all confidential, private and personal data.

Warranty Terms | HUAWEI support russia

Warranty conditions

Warranty period for main devices and / or accessories

Smartphones: 12 months

Accessories included

Built-in battery

12 months

Battery charger

6 months

USB charging cable

3 months

Headphones

3 months

Tablets: 12 months

Accessories included

Built-in battery

12 months

Battery charger

6 months

USB charging cable

3 months

Headphones

3 months

Laptops: 12 months

Accessories included

Built-in battery

12 months

Battery charger

12 months

Mouse

12 months

USB charging cable

6 months

Headphones

6 months

Docking station

6 months

Smartwatch: 12 months

Accessories included

Battery charger

6 months

USB charging cable

3 months

Smart bracelets: 12 months

Accessories included

USB charging cable

3 months

* Please note that the warranty does not apply to products designed to protect Huawei devices, such as screen protectors and cases.

* If you cannot find information on the device of interest, please contact Huawei support at 8-800-700-16-06

Warranty conditions

Phones / Tablets

Laptops

1. Huawei establishes a warranty period for the main product and the built-in battery – 12 (twelve) months, for the removable battery (if any) and the charger included in the delivery of the main product – 6 (six) months, for others
accessories included in the delivery set of the main product (including straps, cables, headphones, adapters) – 3 (three) months.At the same time, when the specified components are replaced, a new warranty period is not established for them. This warranty
applies only to defects arising through the fault of the manufacturer.

2. The warranty period is valid from the date of purchase of a new product by the consumer, subject to the provision of a purchase document (receipt) or a warranty card. In the absence of a purchase document, the warranty period is valid from the date of manufacture of the product.

3.The manufacturer sets the service life for the main product – 3 (three) years from the date of manufacture of the product, subject to the rules of operation. At the end of the product’s service life, the manufacturer recommends contacting an Authorized Service
Center for recommendations on further safe use of the product.

4. Warranty service is not carried out in the following cases:

  • a. if a malfunction occurs due to violations of the rules for using the device, as a result of mechanical damage, liquid ingress,
  • b.if the malfunction has arisen due to unqualified repair, installation of non-original spare parts,
  • c. if the malfunction is due to modification or reinstallation of the preinstalled software,
  • d. if the defect is caused by natural wear and tear of the product as a result of normal use; natural wear and tear also means a decrease in battery capacity within 20% of the original,
  • e.if the serial or IMEI number of the product is changed or unreadable.

5. Before using the product, read the enclosed operating instructions and strictly follow them.

6. The warranty card is valid only if there are correctly and clearly indicated: model, serial or IMEI-number of the product, date of sale, seal of the seller, signature of the buyer. The model and serial number of the product must be as specified.
in the warranty card.

7. Before contacting an Authorized Service Center, back up and delete any existing personal data, disable device locks and log out of your Google account. Huawei is not responsible for data loss
in the process of service.

1. Huawei establishes a warranty period for the main product, battery, charger, mouse included in the package of the main product – 12 (twelve) months, for other accessories included in the package of the main product
(including cables, headphones, adapters) – 6 (six) months.At the same time, when the specified components are replaced, a new warranty period is not established for them. This warranty applies only to defects caused by the manufacturer.
This warranty does not apply to software that is subject to separate end-user license agreements with applicable warranty terms and exclusions.

2. The warranty period is valid from the date of purchase of a new product by the consumer, subject to the provision of a purchase document (receipt) or a warranty card.In the absence of a purchase document, the warranty period is valid from the date of manufacture of the product.

3. The manufacturer sets the service life for the main product – 3 (three) years from the date of manufacture of the product, subject to the rules of operation. At the end of the product’s service life, the manufacturer recommends contacting an Authorized Service
Center for recommendations on further safe use of the product.

4.Warranty service is not provided in the following cases:

  • a. if a malfunction occurs due to violations of the rules for using the device, as a result of mechanical damage, the ingress of liquid, dust, insects, improper ventilation,
  • b. if the malfunction occurs as a result of voltage fluctuations, using a non-original charger,
  • c. if the malfunction has arisen due to unqualified repair, installation of non-original spare parts,
  • d.if the malfunction occurs due to the installation of software that is not included in the product package or the impact of malicious software (viruses),
  • e. if the defect is caused by natural wear and tear of the product as a result of normal use; natural wear and tear also means a decrease in battery capacity within 20% of the original,
  • f. if the serial number of the product is changed or unreadable.

five.Before using the product, read the supplied operating instructions and strictly follow them.

6. The warranty card is valid only if there are correctly and clearly indicated: model, serial or IMEI-number of the product, date of sale, seal of the seller, signature of the buyer. The model and serial number of the product must correspond to those indicated in the warranty
coupon.

7.Before contacting an Authorized Service Center, create a backup copy and delete all existing personal data, disable device locks. Huawei is not responsible for data loss during service.

Warranty conditions. Support. IP, SIP-telephony, intercom and intercom systems Akuvox

Warranty period and warranty service conditions:

The limited warranty period for Akuvox products is 2 years from the date of sale specified in the warranty card.The power supplies and other power supplies for Akuvox products included in the delivery have a limited warranty of 6 months from the date of sale of the entire product package. If the date of sale is not indicated, then the warranty period is calculated according to the serial number of the product from the date of production registered in the manufacturer’s database. The equipment warranty is provided based on the conditions and procedures specified by the manufacturer or supplier of this type of equipment. During the limited warranty period, Akuvox undertakes to repair, free of charge, defects that may appear in the product due to the manufacturer’s fault, provided that the following conditions are met:

  1. Presentation of a duly completed warranty card, indicating the name of the product, its serial number, clearly affixed date of sale, stamp, relevant seller and signature of the buyer.The presence of the device in the database of the Service Center.
  2. Presentation of the defective device, power supply, PoE injector and other power supply for Akuvox products included in the package.

The right to warranty service may be lost in the following cases:

  1. Missing or incorrect filling of the warranty card.
  2. The presence of traces of mechanical damage and outside interference.
  3. Violation of warranty seals on the product (if any).
  4. Non-compliance by the consumer with the rules of operation, transportation and storage of the device described in the “Brief instructions for installation and configuration”
  5. Repairs carried out by organizations or persons other than certified service centers.
  6. Device malfunction due to the use of non-original power sources (not included in the delivery) of the product, as well as due to malfunctions and failures of the power supply network to which the Akuvox product was connected during operation.
  7. Violation of the device’s performance as a result of software intervention through the fault of the owner himself or as a result of third-party intentional or unintentional influence.
  8. Foreign matter or liquid has fallen into the device.
  9. Damage caused by force majeure circumstances.

Warranty service does not apply to:

  1. Documentation and software.
  2. Accessories (cables, screws, fasteners, brackets and other accessories) and items of a complete set of the product supplied additionally or as an option (not indicated as essential in the list of the delivery set of the product).

Akuvox and its partners are not liable for any damage (including all and all cases of loss of profits, business interruption, business disruption or other financial loss), as well as for the malfunction of third-party devices associated with the use or inability to use the Akuvox product. In any event, compensation for damage under these warranty conditions cannot exceed the value actually paid per unit.

ATTENTION!

A warranty card issued and signed by the purchaser means that the purchaser has read and fully agrees with these terms of the warranty for the device.

The official life of Akuvox products is 5 years.

Seagate Limited Warranty for Business Storage / NAS

For a list of Business Storage / NAS products, see here.

What is covered by this limited warranty?

This limited warranty covers any defects in materials used and workmanship of a Seagate product that is accompanied by this letter of warranty.This limited warranty applies only to customers who purchased the product from an authorized Seagate retailer or reseller.

What is the duration of the warranty?

The warranty period for this product corresponds to the time period indicated on its packaging. To find out how long a product is warranted, check the information on the product packaging or in the quick reference guide. In addition, visit www.seagate.com/support/warranty-and-replacements to check the length of the warranty period and check if there are any restrictions on product use.If you purchase your product in an EEA country, you will receive a warranty for a longer period or 2 (two) years. The warranty period for all elements, except for the main product, is 90 (ninety) days from the documented date of their purchase, or 2 (two) years in case of purchase in a state of the European Economic Area.

What is not covered by this limited warranty?

This limited warranty does not cover damage caused to the product (s) due to accident, misuse, improper handling, electric or electrostatic discharge, demagnetization, heat or humidity, which are not compatible with the technical characteristics of the product, as well as as a result of errors. during installation, use, maintenance and current repair, modification of goods; or (b) when used in violation of the rules set out in the user manual; or (c) in connection with the loss of passwords; or (d) due to malfunctions caused by other devices.Seagate’s limited warranty will be void if a product is returned unmarked or with damaged or counterfeit labels, or any modification (including removal of any component or outer cover). Loss of data is not covered by this warranty. Periodically back up the contents of your hard drive to a separate medium. In addition, the warranty does not cover consequential or incidental damages, as well as costs associated with the restoration, removal and installation of data.This limited warranty applies only to hardware; The license (and, where applicable, warranty) for the software, media, and manuals are negotiated in separate written agreements.

What action should be taken by the owner of the failed disk?

Seagate will deny your claim under this limited warranty if it does not meet all of the terms and conditions of this limited warranty and if you have not followed proper product return procedures.For warranty service, go to www.seagate.com/support/warranty-and-replacements or a Seagate Authorized Service Center, or for more information on customer support in your area, go to www.seagate.com/contacts. If we or one of our authorized service centers determine that a replacement product is required, you will be required to provide your name, address, telephone number, email address, and product serial number, followed by the return order number required to return the product to Seagate …Product returned to Seagate must be carefully packed in its original packaging (or packaging that provides equivalent protection) and shipped to the address provided upon receipt of the return order number, with shipping charges prepaid. In this case, it is necessary to use a delivery method that provides the ability to track the parcel. In addition to regular backups, if possible, back up your data before returning the drive, as a product shipped to Seagate or another authorized service provider may not be returned to you.For more information on backing up the contents of your drive, visit www.seagate.com.

What is Seagate doing?

If we authorize you to return the product to us or an authorized service provider, Seagate will replace the product with a functionally equivalent product at no cost. Seagate may offer a replacement product for a previously used, refurbished, tested and recertified product that meets Seagate’s specifications.Shipping of the new product is at Seagate’s expense. By sending a replacement product, you transfer ownership of the original product to Seagate. Seagate does not return the original product. This limited warranty does not cover data recovery, pre-replacement, or other warranty-related offerings and service plans. They are also not included in the free replacement procedure. Drive data recovery is provided by Seagate as a separate service at an additional cost.Seagate warrants replaced products up to the end of the original warranty period or a new 90-day warranty period, whichever is longer.

How are government laws applied?

This Limited Warranty applies in accordance with the laws of the State of California, United States. It grants certain legal rights and, in addition, other rights depending on the specific state. This limited warranty does not affect additional rights that you may have under the laws of your country for the protection of consumer rights, including, without limitation, legislation enacted pursuant to Directive 1999/44 / EC.Some countries do not allow the exclusion or limitation of incidental or consequential damages, so those limitations or exclusions may not apply in the Seagate Limited Warranty.

Who Provides This Limited Warranty?

Seagate provides this limited warranty based on where you purchased your product:

America: Seagate Technology LLC, 47488 Kato Road, Fremont, CA 94538, USA

For Europe, Middle East, Africa: Seagate Technology International, located at Koolhovenlaan 1, 1119 NB Schiphol-Rijk, The Netherlands.

For Asia Pacific: Seagate Singapore International Headquarters Pte. Ltd., 90 Woodlands Avenue 7, Singapore, 737911 (Singapore).

Do not return products to the addresses listed above; follow the rules outlined in “What should you do?”

DATA RESCUE – DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY (WHERE APPLICABLE)
Disclaimer of Warranties, Representations and Warranties. THE PROGRAM AND THE SERVICES OFFERED THROUGH IT ARE PROVIDED ON AN “AS IS” BASIS.USERS ASSUME ALL RISKS ASSOCIATED WITH DEFECTS IN THE PROGRAM. WE DO NOT MAKE AN EXPRESS WARRANTY, REPRESENTATION, CONDITIONS OR WARRANTY REGARDING THE RESCUE SERVICES PROGRAM OR ITS RESULTS.

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