Staples customer service phone: Staples, Inc. – Media Information


Staples Phone Number | Call Now & Skip the Wait

Calling Staples customer service faster by GetHuman

Current Wait: 3 mins&nbsp(2m avg)

Hours: Mon-Fri 8am-8pm EST; best time to call: 9am

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Get to a live person fastest: Press 6, then wait

Reasons customers like you called recently

need to receive an email of about ** pages, print, sign, notarize, and send**having pro…

Never received replacement order of messed up business cards. Would like a refund.

To receive my coupon for **$

I want to close my account up

I bought a HB ENVY printing machine, ******. I was told that in addition to being a pr…

Do u do fax’s for people I need to fax a paper and the price

I ordered online and it was supposed to be for curbside pickup, but it went through as…

iPad screen broke. Bought insurance through staples *Need to get fixed

Hi I have a HP Office Jet Pro **** which is constantly jamming, I’ve tried cleaning it. ..

I tried to order an item online at Staples and when I put the number of my “Staples” cr…

pool stick i ordered came apart while using it

Cancel mail return so I can return product to store

Need to cancel mail return request so I can return to store

trying to place an order on holiday cards with a groupon promotional code i have and it…

Do Staples accept checks

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Customer Number 800-333-3330 – by the Numbers

Phone number to dial800-333-3330

Call-back availableYES

Call picked up by a real personYES

Department you’re callingCustomer Service

Call center hoursMon-Fri 8am-8pm EST

Best time to dial9am

Navigate phone maze to a humanPress 6, then wait

Average wait

Current wait3

Rank (among phone numbers)1

Rank (overall)1

Alternate methodsphone, web, chat, twitter

Quality of communication83%

Quality of help87%

Customer votes780

Information last updatedSat Apr 24 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Staples’s Best Toll-Free/800 Customer Phone Number

This is Staples’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Staples agent. This phone number is Staples’s Best Phone Number because 2,982 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-333-3330 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Staples we recommend you tell us what issue you are having and then possibly contact them via phone or web or chat or twitter. In total, Staples has 1 phone number. It’s not always clear what is the best way to talk to Staples representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Staples – by phone or otherwise

While 800-333-3330 is Staples’s best toll-free number, there are 4 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Staples customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Staples please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we’ve gathered for Staples.

What is GetHuman’s Relationship to Staples?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Staples. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We’ve created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.

Staples customer service

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Contacting Staples

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Recently Reported Customer Problems

Staples has two copiers. I came here Wednesday night and somebody was on one and I trie…

Hello, last night, we purchased a chair at the staples located by Van Wyck expressway i…

On or about September of ****, I purchased *, almost $*** chairs from the Staples in S…

On July ** I went into my local Staples store to get some Avery stick-on nametags. I w…

Monday june ** **** I needed something printed from my i phone soa I went to staples a…

I went to Staples in Smyrna, TN after spending a year collecting family recipes an typ…

I went to Staples in Smyrna, TH to Get copies of a cookbook that I typed so I could fin…

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Staples Customer Reviews

About Staples

You are looking up Staples customer care, so you probably already know who they are. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. Staples also goes by or is associated with the names Staples, Inc.. They are considered to be part of the following sectors and industries: retail, Consumer Discretionary, Retailing. Staples is associated with terms like office supplies, facility & janitorial supplies, office furnishing, it consulting, industry-specific supplies, health and beauty, electronics, furniture, snacks, public, private, retail, consulting & professional services, consumer electronics, food, internet, technology, e-commerce, b2b, b2c, e-commerce & marketplaces by their customers and industry analysts. They employ 79,000 people according to customers in the know.

What is the affiliation between Staples and GetHuman?

GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. GetHuman’s relationship is with consumers and not with Staples or organizations like it. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years.

Best Consumer Staples Stocks to Buy in 2021

Updated: Jan. 29, 2021, 9:36 a.m.

Whether you think about it or not, you probably rely on consumer staples companies every day. Consumer staples are daily life essentials like food and beverages, cleaning and personal hygiene products, household products like paper goods, and alcohol, tobacco, and cosmetics.

They’re the kinds of goods you buy and stock your house with regardless of the greater state of the economy, and the amount you buy or spend on them is relatively fixed. In this way, the consumer staples sector behaves much differently from consumer discretionary businesses like restaurants, hotels, and apparel. Consumer discretionary goods are best defined as wants rather than needs. They are products or services that consumers will purchase if they have sufficient income. With those kinds of goods and services, consumers tend to increase their spending and consumption in good economic times and pull back during a recession.

Consumer staples companies may not have the highest earnings growth or year-over-year revenue growth, because as market leaders, they are already large, mature companies. But these stocks make up for that modest growth with safety, reliable profits, dividends, and defensive positioning.

Advantages of consumer staples stocks

Consumer staples stocks function noncyclically, meaning they offer investors safety during recessionary climates. Since these companies sell products like food and cleaning products that consumers rely on regardless of the state of the economy, they tend to generate solid profits even in a weak economy. For instance, a number of consumer staples stocks have thrived during the pandemic as consumers stock up on essentials and avoid spending on things like travel and restaurant meals.

Did you know…

Consumer staples are noncyclical, meaning they offer investors safety during recessionary climates.

They are also generally defensive, dividend-paying stocks, meaning they tend to outperform in down markets. Some of them are Dividend Aristocrats — stocks that have increased their dividend payout every year for at least 25 years. For this reason, consumer staples stocks are often popular with retirees and other investors seeking income and security. Many of them offer better dividend yields than the

S&P 500, which pays a 1.6% yield as of December 2020.

Because these companies operate in a stable sector and sell products that are always in demand, the biggest consumer staples companies have been around for ages, sometimes a century or more. That’s a sign of their brand power, as well as their ability to endure a wide range of challenges and economic cycles, and it adds to their attractiveness as defensive stocks with healthy dividends.

Image source: Getty Images

Top consumer staples stocks

Just as you’re already familiar with many consumer staples products, you likely know many of the top stocks in the sector, such as Costco Wholesale (NASDAQ:COST), Procter & Gamble (NYSE:PG), and Pepsico (NYSE:PEP), which we discuss below.

  • Costco Wholesale (NASDAQ:COST) is a little different from the typical consumer staples stock. The retailer doesn’t make consumer staples products, it sells them — most of its inventory consists of products like groceries and household items such as paper products and cleaning supplies. Costco has a number of advantages over its retail peers, largely because its membership model provides a reliable customer base, with a retention rate around 90%. Costco also gets most of its profits on membership fees so it can offer rock-bottom prices on merchandise, making it hard to compete with as well as recession-proof. The warehouse retailer has thrived during the coronavirus pandemic — comparable sales growth (an industry metric that factors out new-store openings) has jumped by double digits, and e-commerce sales are soaring as well.
    The company even rewarded investors with a $10-per-share special dividend, giving investors a direct benefit from the windfall.
  • Procter & Gamble (NYSE:PG) may be best known for some of its marquee brands, which include Tide detergent, Gillette shaving products, and Crest toothpaste. The company is nearly 200 years old and has 22 brands that generate $1 billion or more in annual revenue. Nearly all of them are No. 1 or No. 2 in market share in categories including paper products, laundry detergent, diapers, and beauty products. P&G is also a Dividend Aristocrat with a history of innovation. It is currently developing products including nontoxic insect repellent Zevo, and in 2019 it released a line of plant-based cleaning products called Home Made Simple. After streamlining its business by selling off noncore brands, restructuring, and cutting costs, the company looks as strong as it’s ever been. Like other consumer staples stocks, P&G is getting a big boost from the pandemic.
    Organic sales, which strip out the impact of acquisitions, divestitures, and currency exchange, jumped 9% in the quarter that ended in September 2020, with strong growth in home care and healthcare products.
  • PepsiCo (NYSE:PEP) is more than just its namesake beverage brand. The company also owns Frito-Lay and Quaker, as well as other popular beverage brands like Tropicana and Gatorade. Its Frito-Lay snacks business generates nearly as much revenue as its beverages do internationally, and that business has proven to be a source of growth while soda sales slow in the U.S. and internationally. With global brands and distribution, Pepsi enjoys many of the same advantages as industry giants like P&G and Coca-Cola (NYSE:KO), and it has also grown through acquisitions over the years. In 2018 it acquired SodaStream, which gave it a leading position in countertop soda making. Pepsi is also a Dividend Aristocrat, having raised its quarterly payout for 48 years in a row. The company has faced some headwinds during the pandemic due to its dependence on restaurants, but Frito-Lay and Quaker have been sources of strength, helping the company deliver modest earnings growth through the first three quarters of 2020.
Agriculture stocks

There are many types of agriculture businesses that provide an array of investing opportunities.

Tobacco stocks

These companies have typically performed well for investors, but they come with risks, too.

Consumer discretionary stocks

Unlike consumer staples, these companies tend to follow broader economic trends during times of expansion and recession.

Retail Stocks

While they are not considered staples, retail companies are intertwined with the consumer staples sector.

Consumer staples ETFs

For investors who prefer to get exposure to the whole sector rather than pick individual stocks, buying an exchange-traded fund in the sector is the most sensible option. The chart below presents three different ETFs in the industry,

Consumer Staples Select SPDR Fund (NYSEMKT:XLP), Vanguard Consumer Staples ETF (NYSEMKT:VDC) and iShares U. S. Consumer Goods ETF (NYSEMKT:IYK).

Source: Yahoo Finance

The first two of these ETFs have Costco, Procter & Gamble, and PepsiCo as their top three holdings, while the last one includes both consumer staples and discretionary stocks.

In addition, they own popular consumer staples stocks like Walmart (NYSE:WMT) and Coca-Cola as well as stocks like the following:

Fund Name Ticker Expense Ratio
Consumer Staples Select SPDR Fund (NYSEMKT:XLP) NYSEMKT:XLP 0. 13%
Vanguard Consumer Staples ETF (NYSEMKT:VDC) NYSEMKT:VDC 0.1%
iShares U. S. Consumer Goods ETF (NYSEMKT:IYK) NYSEMKT:IYK 0.42%

Key metrics to watch

I’ve given you some of my favorites, but you can find great consumer staples stocks, too. In order to evaluate consumer staples companies and choose the best stocks, it’s important to understand some key industry metrics. Those include the following:

  • Organic sales: This metric strips out certain factors and events that may affect revenue, such as acquisitions, divestitures, and foreign currency, and therefore gives the best picture of how the underlying business is performing. Organic sales growth is made up of two components: volume growth and price growth. It’s better for companies to grow organic sales through increasing volume, which can be understood as the number of units sold, rather than price hikes, because volume increases are more sustainable and mean increasing demand as well as market-share gains often. Price increases, on the other hand, help lift profitability, but brands can only raise prices so much.
  • Market share: This is the percentage of total sales that a company or brand gets in a given category, like diapers or soda. Since consumer staples products tend to be slow growers and demand is rather fixed, companies are fighting over market share, or pieces of the same pie, rather than enlarging the market. That means market-share gains are key to showing strength, or competitive advantage. Companies don’t often report market share directly, but data is generally available from third parties. Companies also tend to note market-share gains when they are relevant.
  • Dividend yield: Another key factor to use to assess consumer staples stocks is their dividend yield. Since these tend to be mature, highly profitable, and long-lived companies, they almost always pay a dividend, and their yields are generally better than that of the S&P 500. What investors like about consumer staples stocks is their defensive positioning and their ability to pay a steady dividend, as many of them are Dividend Aristocrats. Their well-recognized brands, marketing reach, and global distribution help create barriers to entry, protecting profits and ensuring their dividends. High dividend yield and reliable dividend growth also make up for sometimes modest earnings growth and help lift total return.

A timeless business model

Because consumer staples products tend to be timeless and the industry sees relatively little innovation, these companies are likely to endure for generations to come. Though they may not deliver the fastest earnings growth on the market, their ability to withstand recessions, increase their dividends, and put up consistent growth makes them excellent choices for investors looking for reliable, income-producing stocks that will help them sleep easy at night.

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Samsung hotline, Samsung support service, toll-free hotline 8-800

Samsung is widely represented in the market of technology of all directions. The number of users is growing steadily. A well-organized customer support service helps to maintain a leading position among other manufacturers. Users and buyers of products can consult on various issues around the clock, 7 days a week. One of the main ways to contact the manufacturer is through the Samsung hotline.


  1. Samsung Hotline
    1. Free Hotline
      1. International Hotline
        1. Claim Hotline
          1. What can you find out by calling Samsung?
            1. When can support fail to help?
              1. Other communication methods
                1. E-mail
                2. Appeal on the website
              2. Competence of Samsung operators

                Samsung hotline phone

                For residents of Russia there is a single support phone number:

                8 800 555 55 55

                Russian customers can call it from 5:00 to 22:00 Moscow time.Calls are accepted from landline, mobile phones from anywhere in the country. After listening to the greeting, the client will need to enter the code of the device for which consultation is needed. A specialist in this type of product will be responsible.

                Free hot line

                All incoming calls to 8 800 555 55 55 are free of charge for subscribers served by Russian telecom operators. Calls from abroad are charged at the operator’s rates.

                International hotline

                Residents of other countries can call the Samsung hotline in those countries.For residents of the CIS, the hotline phones are presented in the table.





                088 555 55 55

                Free from city and mobile phones for Aze, Azercell, Azerfon, BakcelL, Catel, Vodafon. From 9:00 to 21:00 local time, seven days a week


                0 800 05 555

                Free from city and mobile phones for Orange subscribers.From 9:00 to 21:00 local time, seven days a week.


                8 108 00 500 55 500

                Free from city and mobile phones for MTS subscribers. From 5:00 to 22:00 seven days a week.


                0 800 555 555

                Free from city and mobile phones of local cellular operators. From 9:00 to 21:00 local time, seven days a week


                8 108 00 500 55 500

                (from landline and mobile phones)


                (for Activ, Beeline subscribers , Dalaco, Kcell, Neo)

                Free.From 5:00 to 22:00 Moscow time, seven days a week. From 10:00 to 22:00 local time in Kazakh, seven days a week


                00 800 500 55 500

                Free from city phones. From 11:00 to 23:00 local time, seven days a week


                0 800 614 40

                Free from city and mobile phones of local cellular operators.From 7:00 to 22:00 local time, seven days a week


                8 108 00 500 55 500

                Free from city phones. From 5:00 to 22:00 Moscow time, seven days a week


                00 800 500 55 500

                Free from city phones. From 10:00 to 22:00 local time, seven days a week


                0 800 502 000

                Free from city phones.From 7:00 to 22:00 local time, seven days a week

                Claims hotline

                Claims for Samsung products are accepted by the main hotline numbers. For Russia, this is the phone number 8 800 555 55 55.

                What can you find out by calling Samsung?

                Using the support service numbers, you can ask any information of interest to the user. Even if the call center cannot provide an answer, the customer will be provided with information on what steps can be taken.Users can get:

                • product information;
                • addresses of the nearest shops or service centers;
                • information about the warranty for the product, and which cases are covered by the warranty service;
                • technical advice – how to set up your phone, how to fix a problem, etc .;
                • answers to other questions.

                When Can’t Support Help?

                If a breakdown occurs, the user should immediately contact the service center.Without checking the device, the operator will not be able to provide information on the cost of repairing a telephone or household appliance.

                Other ways of communication

                Users can ask a question to the support staff via online chat, email or social media.


                You can send an email directly from the manufacturer’s website. To do this, from the pages of the official Internet resource, you need to follow the “Support” link located in the top panel.Then select the section “Contact technical support”, the block “E-mail”, the button “Write a letter”.

                After choosing the type of message, fill in the form that opens. You will need to enter information about the applicant, the subject of the question and the text of the message. Your question will be answered within 24 hours.

                Contacting the website

                To start an online chat with a specialist, you need to select the Start chat button in the “Contact technical support” section. On the chat page, you should select the device for which you need consultation and describe your problem.After clicking on the “Start chat” button, the employee will answer.

                Communication in social networks

                Samsung company maintains communication with users through the social network “Vkontakte”. You can go to the social network page from the Technical Support page of the official website. To communicate only with employees, you can install the Samsung Experts app.

                Competence of operators Samsung

                The company’s experts quickly and efficiently answer users’ questions.

                Global Customer Service Phone Numbers


                N / N

                1 866 993 9330
                305 418 9136

                English / Español

                Antigua & Barbuda

                N / N

                1 866 993 9303
                305 418 9136

                English / Español



                305 418 9136
                305 418 9137



                N / N

                1 800 389 0489
                305 418 9136 (long distance)



                N / N

                1 866 993 9304
                304 418 9136




                305 418 9146
                305 418 9136



                N / N

                1 866 993 9305
                305 418 9136




                00 1 866 543 2085
                305 418 9136 (international)

                Nederlands / English
                / Español

                Virgin Islands (British)
                (British Virgin Islands)

                N / N

                1 866 993 9306
                305 418 9136 (long distance)

                Español / English


                N / N

                877 568 2495
                905 568 0434
                800 892 5234 (TTY)

                English / Français
                English / Français

                Cayman Islands

                N / N

                1 866 993 9308
                305 418 9136


                Costa Rica

                N / N

                0800 016 1034
                800 542 5320
                305 418 9143




                00 1 866 543 2085
                305 418 9136 (international)

                Nederlands / English
                / Español


                N / N

                1 866 993 9309
                305 418 9136

                Español / English

                Dominican Republic
                (República Dominicana)

                N / N
                N / N

                1 800 751 3455
                809 200 8794


                El Salvador

                N / N

                800 6676
                800 6499
                305 418 9143 (Larga Distancia)



                N / N

                1 866 993 0313
                305 418 9136 (Larga Distancia)



                N / N

                0805 51 0103
                305 418 9136 (Larga Distancia)



                N / N

                1 800 300 0069
                305 418 9143 (Larga Distancia)




                305 418 9147
                305 418 9136 (long distance)




                800 2791 9298
                305 418 9143



                N / N

                1 866 993 9302
                305 418 9136



                N / N

                0 805 51 0105
                305 418 9136 (long distance)

                Français / Español
                / english


                N / N

                52 55 47772929
                01 800 123 3353
                305 418 9143 (Larga Distancia)



                N / N

                1 866 993 9315
                305 418 9136 (long distance)

                Español / English

                Netherlands Antilles
                (Nederlandse Antillen)


                866 543 2085

                English / Español


                N / N

                1 800 220 1803
                305 418 9143 (Larga Distancia)



                N / N

                001 800 051 0398
                305 418 9143 (Larga Distancia)


                Puerto Rico

                N / N

                844 808 2700
                1 877 678 8032
                305 418 9143 (Larga Distancia)


                Saint Kitts & Nevis

                N / N

                1 866 993 9318
                305 418 9136 (long distance)


                Saint Lucia

                N / N

                1 866 993 9317
                305 418 9136


                Saint Martin

                N / N

                1 866 543 2085
                305 418 9136 (long distance)


                Saint Vincent & the Grenadines

                N / N

                1866 993 9319
                305 418 9136 (long distance)


                Saint Martin


                00 1 866 543 2085
                305 418 9136 (international)

                Nederlands / English

                Trinidad & Tobago

                N / N

                1 866 994 9312
                305 418 9136 (long distance)


                Turks and Caicos Islands

                N / N

                1 866 993 9320
                305 418 9136 (long distance)


                US Virgin Islands

                N / N

                1 877 678 8033
                305 418 9136 (long distance)




                (800) 642 7676
                (800) 892 5234 (TTY)


                1C-Bitrix For Developers – Technical Support Center

                Where to start

                We recommend starting with training courses.In a short time, you will be able to understand the basic principles of the 1C-Bitrix software products and make the most of their capabilities on your website or internal portal.

                Training videos demonstrate how to manage a website using a live example: how to edit text, add news, place a web form on the site, and much more.

                More detailed information on site management is contained in the user documentation.

                Technical Support

                All users of Bitrix products can send a question to technical support specialists and receive expert advice.In order to increase the efficiency of processing the flow of requests from users of Bitrix products, the work of the Support Service is organized directly on the company’s website. You can contact the Technical Support Service on through the 1C-Bitrix website .
                If you have any questions about the choice of products, edition or configuration, about placing an order, choosing partners for the development of your website, please contact the support service through our website.For technical questions, visit the Developer Support Center. Ask a question
                Ask a question where it is expected – all recommendations

                Ask a question

                Technical Support

                To contact the technical support service, you need to log in to the site. If you are not registered yet, you will be prompted to go through a quick registration. You will be logged in without waiting for confirmation by e-mail, and you can immediately send your request to the technical support staff. In normal mode, support is available from 10:00 am to 7:00 pm Moscow time, Monday through Friday, excluding Russian holidays. If you have a coupon for a special message, please include it when submitting your question!


                Please provide all the information required to answer. In order to avoid additional questions, we recommend using the following simple rules:

                When creating a case, include all the sources where you searched and did not find an answer.This will save you from getting links instead of answering.

                Ask a question where it is expected:
                • Questions related to hosting errors should be addressed to your hoster;
                • Consultations and advice from website developers can be found on a special website:;
                • It is best to write about a broken site to technical support:
                Provide the required information:
                • Describe your actions that led to the problem – on the one hand, there may be an error here, on the other hand, this will enable the respondent to independently observe the problem;
                • Indicate what you expected to see – the normal operation of the program is often perceived as an error;
                • Indicate what you saw – provide the full error code, usually the error message gives information about its causes;
                Do not provide information in your circulation that is irrelevant to the case.Determine for yourself what exactly is the problem and state it clearly. An excess of information will only delay the solution of the problem.

                And you can be sure that by spending a little time following these rules, you will save time on solving the problem.

                Special support (24/7)

                Special calls

                Special message is a guaranteed urgent response from the 1C-Bitrix technical support service.On a special request, you will receive an answer as soon as possible. Special appeals are intended for large projects that must be insured against technical problems, regardless of the time of day or day of the week. Special message
                The technical support service works on special requests 24 hours a day, 7 days a week.
                The response time to an appeal does not exceed 1 hour.
                Phone and other means of communication (ICQ, Skype) can be used to solve the problem.

                Special requests are provided to users of the products “1C-Bitrix: Enterprise” and “1C-Bitrix24: Enterprise” in the amount of 15 pieces.

                Key registration

                Support | Symantec


                Technical Support Levels Symantec offers a choice of two corporate support and service options for its products.

                Essential Support Level (Advanced)

                Recommended as a baseline option for the entire Symantec product line.Essential Support provides 24/7 support from leading Symantec technicians.

                More information

                • Access throughout the life of support to the latest product updates and fixes.
                • 24-hour access to Symantec technical support (24 hours a day, 7 days a week).
                • The response time to a request to the technical support service is within 30 minutes (level 1).
                • The number of persons who have access to technical support from the client is up to 6 persons per product.
                • Diagnostics and troubleshooting using a remote connection to your device.

                Premium Support Level

                This is a privileged service program that provides the customer with personalized and responsive support from the best technicians, communicating with them through a single point of contact and receiving answers from Symantec in the shortest possible time.

                More information

                • Access throughout the life of support to the latest product updates and fixes.
                • 24-hour access to Symantec technical support (24 hours a day, 7 days a week).
                • The fastest response time due to the strict response timeline (up to 15 minutes).
                • Dedicated employee with deep knowledge of the client’s product and infrastructure.
                • The number of persons who have access to technical support from the client is up to 6 persons per product.
                • Priority processing of requests.
                • Diagnostics and troubleshooting using a remote connection to your device.
                • Proactive notifications for known security threats.

                Symantec Technical Support (Broadcom)

                Technical Support Web Portal: MyBroadcom
                General support phone: +7 (495) 641-22-91
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                TravelLine Support

                Insights from Europe: IT trends for hotels

                Here, with the guys from our travelline team, we rode to Amsterdam for the Click event from I will report quickly on what was useful and interesting there. Who is the trendsetter First, whatever one may say, European events are much cooler than Russian ones. I really respect our event people, but still we are lagging behind, primarily in terms of content. Still, the main technological innovations and trends in IT travel are not baked here. And there fresh food is shipped straight from the oven, and in such a cheerful form that you only have time to swallow it. 🙂 Ecosystem of Booking Booking began to seriously stoke for the creation of its ecosystem, where the guest can book everything for the trip without leaving the checkout.Flights, transfers, excursions, additional services – that’s it. The guest should not rush from site to site, drawing up a route for himself, everything should be at hand in one place. It is clear that you cannot do this quickly yourself, you need to recruit technology partners and supplier partners and connect with them in every possible way. And to behave with partners carefully, tactfully, politely, but at the same time bend your line with an iron hand, like a boa constrictor strangles a victim. 🙂 The general tone is grow together, where travel connects.In general, everything is for everyone and the common good. Hotel vs. host When interacting with Channel Managers, there is also complete interpenetration. Booking has a threat that hoteliers stop going to their office, and rule everything in Channel Manager or even directly in PMS, if the link is automated. At the same time, the hotelier does not see the new functionality of Booking, and this is not included in Booking’s plans. 🙂 To combat this, Booking loads its APIs with functionality as much as possible and transfers all the capabilities of a personal account to Channel Managers.Now they have 77% coverage here, they want to catch up to hundreds in the near future. The one who has done the best in terms of API integration gets the Premier status. Ideally, in general, make a direct link with Booking through PMS with the exclusive right to sell rooms. The booking then gains a super-strong position against competitors, and the hotel turns into a hospitality, where its task is to make beds and serve buffets. It is quite possible that this is a great scheme for many hotels. But I think that the position of the hotel is very vulnerable.It turns out that you are no longer an independent business, but just a cog in the processes of the global IT giant. In general, each hotel has to make its own choice here, what is more important to it. New powerful players Who is the competitor? Looks like a couple of Google and Airbnb. In our Palestinians, this story is still just beginning, but in those markets, everything is already serious. Google, in principle, owns all the information and is actively starting to wrap bookings on itself, including on a commission model. The second competitor, Airbnb, is growing very aggressively in the local markets, moving into hotel specifics and starting to win its piece of the pie.What do we have in TravelLine in terms of integration with these guys? Yes, everything is great! I will tell you in detail on September 20 in St. Petersburg at our client event. Our battle team: me, our PM channel manager Veronika Vereshchagin and PM booking module Sanya Lezhnin [/ caption] Inspiration phrases For fun and for the sake of completeness, a few phrases from the last summit. 🙂 Last time I brought the phrase Fail fast, and it worked actively. And this time several at once: Avoid tunnel vision.Like, think broadly and don’t miss out on the details at the periphery. CASE – copy and steal everything. This is about learning from the best and adopting their experience. Cheaper or different (Either cheaper or unlike anyone else). There are two options to stand out – either sell it cheaply, or make a product that can be seen a mile away. No fresh simulations in – no new ideas out. Try new things, something will take off. 🙂 Take on arms! Read more… Insights from Europe: IT Trends for Hotels first appeared on the TravelLine Blog.

                90,000 TUI tour operator – official site. Travel the world with TUI!

                Company Guaranteed Reliability

                Financial stability

                One of the leading travel companies in Russia, which includes a tour operator and a network of travel agencies. The company is part of the largest international tourism holding TUI Group, with more than 40 years of experience.TUI Russia was founded in 2009 on the basis of Russian tour operators VKO Group and Mostravel. The main shareholders of TUI Russia are the Russian company Severgroup, which carries out investment management activities in the interests of the Russian entrepreneur, Chairman of the Board of Directors of PJSC Severstal A.A. Mordashova and the international company TUI Group.

                TUI Group is a group of companies that occupies a leading position in the global tourism market. TUI Group was formed in 2014 as a result of the merger of two of the largest European travel companies: the German TUI AG and the British TUI Travel PLC.The headquarters of the merged TUI Group is located in Germany, its shares are listed on the London Stock Exchange and are included in the calculation of the FTSE 100 index.

                In fiscal 2017, the TUI Group had 67,000 employees, a turnover of € 18.5 billion and an operating result (pre-tax income) € 1.102 billion

                TUI Group serves more than 20 million clients a year, offering holidays in 180 countries around the world. The TUI group includes tour operators, over 325 hotels, 6 airlines, 15 cruise ships, over 1,600 travel agencies and a number of major online portals.TUI Group has the largest charter fleet in Europe with 150 aircraft. The concern includes well-known hotel chains RIU, TUI Magic Life, Grupotel, Iberotel, Robinson, Sol Y Mar Club, Barut, TT Hotels, Jaz and many others.

                TUI Group is one of the most profitable travel companies in the world, multiple winner of the prestigious international World Travel Awards, in the nominations for “World’s Best Tour Operator” and “World’s Best Charter Airline”, including the “Best Tour Operator in Europe” award received in 2018 year.

                Reliable insurance partner

                TUI cooperates with Ingosstrakh on an ongoing basis. Clients are provided with all types of travel insurance: travel medical insurance and cancellation insurance programs with COVID-19 coverage. Thanks to the long-term relationship of the two companies and a well-functioning system, clients receive guarantees that all possible problems will be effectively and promptly resolved.

                Only verified partners

                Selecting hotels, TUI employees personally check the quality of the service provided and the level of security.TUI, cooperating only with reliable trusted airline partners, guarantees its customers a high degree of safety, comfort and accuracy of flights.

                Exclusive products

                TUI Russia focuses on providing customers with unique vacation concepts and differentiated products that other tour operators do not have. These are leisure concepts created by TUI Russia: TUI Fun & Sun, TUI Day & Night Connected, developing TUI Tukan children’s clubs; exclusive hotels that were previously available only to Western European tourists and already well-known vacation concepts on the market (TUI Magic Life, TUI Blue, TUI Sensimar, etc.).


                Dear partners, we invite you to cooperation!

                What are we buying?

                An important place in the work of PhosAgro is occupied by the procurement of materials, equipment and petroleum products for the enterprises it operates. The company purchases and sells a significant amount of products and services. Based on the scale of the Company’s activities, a large number of economic entities and socially significant aspects are involved in these forms of economic relations.The procurement activities of the Company contribute to the development of innovative solutions, improve the quality level and control system, and stimulate economic activity.

                According to the approved Procurement Policy of JSC Apatit, the main purpose of procurement is to timely meet the Company’s needs for inventories, works, and services of adequate quality in full at optimal prices.

                How to become a PhosAgro supplier?

                Interaction with suppliers is carried out on the basis of the principles of complete transparency of decisions made, market and formula pricing, and long-term relationships.

                Procurements to enterprises are carried out in a competitive manner: for the purchase of petroleum products, materials and equipment, as well as works and services, tenders are held with the participation of the PhosAgro tender commission on the basis of proposals received from suppliers on the electronic trading platform of the PhosAgro Group of Companies, intended for conducting electronic competitive procedures of the Group of Companies that meet the requirements for such systems by the legislation of the Russian Federation.The main principles of organizing and conducting a tender are to increase the efficiency and transparency of procurement procedures, create a level playing field for all potential suppliers, uniformity of requirements and objectivity in evaluating the proposals of tender participants.

                Principles of Procurement

                PhosAgro confirms its commitment to the anti-corruption policy and implementation of the anti-corruption principles of the Anti-Corruption Charter of Russian Business.We use reasonable efforts to minimize the risk in business dealings with counterparties who may be involved in fraudulent activities and / or corrupt activities.

                The main principles of the PhosAgro Group’s Anti-Corruption Policy are implemented by establishing and maintaining business relations with those organizations that conduct business relationships in a fair and honest manner, care about their own reputation, demonstrate support for high ethical standards in doing business, and implement their own anti-corruption measures , participate in collective anti-corruption initiatives in accordance with Art.13.3 Federal Law “On Combating Corruption”.

                According to the Apatit JSC Code of Ethics approved by the Company, posted on the official website of PhosAgro (, the company declares its possible refusal to cooperate with counterparties, business partners that allow discrimination and forced labor in relation to their employees and employees contractors.

                Information and technical support

                e-mail: etp-support @
                Support phone: (81531) 35-444, (8202) 59-11-11, +7 (921) 054-97-00

                Economic security and facts of abuse

                Hotline phone: 8 (8202) 59-32-32
                e-mail: [email protected]


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