Spotlight store hack: Aussie shoppers charged thousands for fake transactions
Aussie shoppers were charged thousands after credit card information was allegedly hacked from Spotlight.
When Claire checked her bank account on Tuesday to track her spending, straightaway she noticed something very unusual.
Nestled amongst her recent purchase history were six identical transitions from Apple, each one for the same amount: $149.99 – which totalled nearly $900.
“I panicked. I was trying to think where on earth someone had gotten my details from to make these payments,” the Perth woman tells Kidspot.
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Claire had almost $900 taken from her bank account after her card details were leaked. Source: Supplied to Kidspot
“I hadn’t even ordered online from Spotlight for months”
Her heart racing, Claire called her bank to work out what had happened – which was when she learned that her credit card details had been leaked.
The bank told her that her details had been exposed after Spotlight and Anaconda, both owned by parent company Spotlight Retail Group, were “hacked”.
“I knew I hadn’t purchased anything from Anaconda – so it only left it to be Spotlight,” Claire explains.
“I was totally shocked, knowing that I hadn’t even ordered from Spotlight for months. I’ve only shopped online with them once, in November 2020.
“I felt sick to my stomach! How on earth could this happen! I never would have thought this would have happened from a well-known company such as Spotlight!”
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Other Aussies affected by Spotlight hack
Thankfully, Claire was told that the money taken from her account would be refunded within 40 days and she would be provided with a new card.
“Thankfully I have savings so will be okay until then but I know many people wouldn’t,” she gratefully adds.
It’s for this reason that Claire decided to publically share her story, posting on a popular Australian craft group on Facebook to warn others to check their accounts.
Within hours of her post going live, at least nine other shoppers commented to say they’d also been affected by the hack.
One mum reported that a massive $17K had been overdrawn on her credit card on Friday in under five minutes.
“I’ve shopped at both Anaconda and Spotlight in-store and online. The bank tells you not to worry but you feel violated,” the shocked mum wrote.
“Hackers took $1,200 my credit card”
Someone else reported a similar incident, commenting that their credit card had been maxed out after 33 fraudulent charges went through over the weekend.
“I haven’t bought anything online from Spotlight in over a year,” the concerned shopper said.
“It’s on my credit card too. I bought at Spotlight online last night,” another mum said.
“I have nine transactions and as speaking to bank another one came through. So that’s $149.99 times 10.”
Meanwhile, someone else reported that their mother had nearly $1,500 taken from her account after purchasing from Spotlight and Anaconda before Christmas, while another customer said that eight transactions of $149.99 had been put through on her account.
“I heard my phone go off early hours of this morning and I checked it in case it was an emergency. Before I could lock my card they had got $1,200!” she exclaimed.
“I was pissed! When I called the bank they said it’s a common scam at the moment.”
In a statement to Kidspot, a Spotlight spokesperson said that “if a customer has any reason to suspect an issue with a Spotlight transaction,” they should “contact our customer care team directly”.
New store is in the spot light | Fairfield City Champion
news, local-news, spotlight
Spotlight Wetherill Park Store Manager, Joe Piplica said the store’s new layout provides customers with a more “accessible shopping experience” with wider aisles, an expanded product range and updated directional signage. The store was officially reopened on Wednesday by Fairfield mayor Frank Carbone with locals lining up outside for the 8am gala opening which included face painting, balloon art, free coffee and a special guest appearance from the Paw Patrol. The newly renovated Spotlight store covers an area of 2486 square metres with ranges spanning across party, kitchen and dining, lounge and bedroom, craft and sew, hobby and art and bathroom and laundry. “We are absolutely thrilled to unveil the new layout at our Spotlight store to the local Wetherill Park community and are excited to be welcoming six new team members, with majority of them from Wetherill Park and the neighbouring suburbs. This brings our team to 35 staff members,” Mr Piplica said. “The renovation of the store has allowed us to group specific departments closely, with counters catered to specific needs of our customers, including sew, party and furnishings. “We’re also pleased to introduce trolleys and larger baskets for our customers. ”
Pictures: Greg Thomspon
Spotlight Wetherill Park Store Manager, Joe Piplica said the store’s new layout provides customers with a more “accessible shopping experience” with wider aisles, an expanded product range and updated directional signage.
The store was officially reopened on Wednesday by Fairfield mayor Frank Carbone with locals lining up outside for the 8am gala opening which included face painting, balloon art, free coffee and a special guest appearance from the Paw Patrol.
The newly renovated Spotlight store covers an area of 2486 square metres with ranges spanning across party, kitchen and dining, lounge and bedroom, craft and sew, hobby and art and bathroom and laundry.
“We are absolutely thrilled to unveil the new layout at our Spotlight store to the local Wetherill Park community and are excited to be welcoming six new team members, with majority of them from Wetherill Park and the neighbouring suburbs. This brings our team to 35 staff members,” Mr Piplica said.
“The renovation of the store has allowed us to group specific departments closely, with counters catered to specific needs of our customers, including sew, party and furnishings.
“We’re also pleased to introduce trolleys and larger baskets for our customers.”
Spotlight plans 50 new Harris Scarfe stores in five years
The new owners of collapsed discount department chain Harris Scarfe are planning to open 50 new stores of the once-struggling chain in the next five years, despite increasingly staunch competition from corporate competitors Target and Big W.
In an interview with The Age and The Sydney Morning Herald, Spotlight Group executive deputy chairman and rich lister Zac Fried said the company had been very pleased with Harris Scarfe’s performance in the retailer’s portfolio, which also includes fabric retailer Spotlight and outdoors merchant Anaconda.
“Harris Scarfe is well on its way to its former glory, and we’re very happy with its performance to date,” he said. “Like Spotlight and Anaconda, we’re hoping it’ll be part of the business for many many years to come.”
Spotlight Group’s Zac Fried is hopeful Harris Scarfe can return to its former glory.Credit:Wayne Taylor
Multibillion-dollar retail giant Spotlight Group is Harris Scarfe’s fourth owner in the past seven years, with the brand owned by South African retailer Greenlit until mid-2019 when it was acquired by private equity firm Allegro. Months later, it entered administration before being bought by Spotlight last March.
Mr Fried said since acquiring the business, Spotlight had been undertaking a full revitalisation of the brand, including re-educating staff, refreshing IT systems and improving the company’s marketing.
“We’re just about to sign off on a fairly large capex in the multimillion-dollar range to redo all the existing stores,” he said. “So that’s getting the signage up to date, tweaking store designs, and lifting Harris Scarfe up to the same level as Spotlight and Anaconda. ”
With this revamp underway, Mr Fried – who runs the Spotlight Group alongside his uncle Morry Fraid – has now set his sights on opening new locations.
“There’s going to be a lot of growth there, we want to get it back to 100 stores fairly quickly,” Mr Fried said. “We don’t have to rush to do it over 12 months, it can happen over a five-year period, but we’re going to do it pretty quickly.”
Spotlight complaints email & Phone number
How to make a Complaint to Spotlight
Complaints handling is available on the Spotlight website via ‘Customer Support.’ The first step is to call on the complaints line 1300 305 405. If your complaint is not resolved at this stage, the company’s complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
Spotlight complaint contacts like Phone, email and support form
Complaint via Phone number : 1300 305 405
The Complaint via Email :
Complaint via Support Form : Spotlight Support Form
Spotlight complaint website : spotlightstores. com
Corporate Head Office address
111 Cecil St, South Melbourne VIC 3205
Also Read: Target Complaints email & Phone Number
More Contact Number’s Of Spotlight
Spotlight customer service Contact : 1300 305 405
Spotlight is a family owned and operated Australian company with stores throughout Australia, New Zealand and Asia. They employ more than 6,700 team members that are devoted to giving the best quality, service, price and expertise in fabrics, craft and homewares to their millions of consumers each year.
Products & Services
Also Read: Big W Complaints email & Phone Number
Hopefully, We helped you to get some genuine records for Spotlight Complaint information.
Use below complaint form to discuss problems you have had with Spotlight, or how they have handled your complaints. Initial complaints should be directed to Spotlight directly. You can find complaint contact details for Spotlight above.
Spotlight Australia Customer Reviews
Average rating: 8 reviews
Jul 1, 2021
by Janelle on Spotlight Australia
Install of curtains
City where company is located (optional): Castle hill
Spotlight you should be ASHAMED
Custom Ordered Sheers
Firstly was on hold for 55 mins to make an appointment for Sally to come out to measure. Appointment was made for 2 weeks time then the day before that appointment I received a text stating Sally can’t come out now for another 3 weeks.
Sally finally came out and I proceeded with the quote that day and paid my 50% deposit. This was in November.
At the end of January after weeks of chasing my order they were finally ready.
Install was booked for early Feb I took an unpaid leave day for Wayne the installer to not turn up I rang your head office again on hold for almost an hour to get re-scheduled again for 8 days time again I proceeded with another unpaid day off work for Wayne to not turn up a 2nd time. Again back on the phone to head office another waist of 55 minutes to be told another installer will 100% be there on Saturday to install sheers. Well he didn’t turn up either stating that my sheers were in Wayne’s the other installers van and he’s not answering calls.
So here I am 3 promised install dates with no shows, another 55 min call awaits me on Monday morning to arrange it for the 4th time probably to be let down again. It’s been 4 months you have all my money for weeks and I’m still without privacy in my home.
You should be giving me my money back this type of customer service is utterly disgraceful. Shameful experience Spotlight.
Jul 1, 2021
by Jane MALONEY on Spotlight Australia
I was given a voucher for joining up with Spotlight, only to find out thatI couldn’t use it because it was to hard and to come back later which I didn’t Today I went to the store and found some patch work squares in a bin for $23 and the girl at the counter charged $33 I said that they were in a bin for 23.00 and she just looked at me stupidly and I walked out. I have never had this trouble at Lincraft . From a vey disappointing customer
Jul 1, 2021
by M Bowen on Spotlight Australia
Phase 2 1500TC QB Sheet Set
City where company is located (optional): Garbutt, Townsville
Sheets are made from different material & different shade of yellow.
I realised this after washing them
Spotlight Promo Codes & Discount Codes | 10% Off In July 2021
Founded in Australia, Spotlight quickly became a leading retailer in craft, fabrics and homewares to millions of customers every year in Australia, New Zealand and Asia. Find a wide range of products for your home, bed, bath, kitchen, kids, crafts and much more at competitive prices. Make sure to check this page for the occasional Spotlight promo codes or Spotlight discount code right here on this page.
There’s always a way to save here. Visit the homepage to find the hottest deals and sales such as 60% off curtains, half price Spotlight blinds and buy one get one quilt sets. Browse the Spotlight catalogue for the weekly deals for your home, bed or bath. Make sure to sign up for the newsletter to get all current Spotlight vouchers, coupons and offers directly to your inbox.
Rest assured that you’re getting the lowest price possible with the Spotlight lowest price guarantee. Not only will they match it, but they will beat it by 10%. For more information on the Spotlight price match, visit here.
Become a Spotlight VIP
Join the VIP Club for FREE and take advantage of member only discounts up to 60% off, exclusive events and free shipping deals. No Spotlight coupon codes to receive these deals, just load up your cart with more Spotlight curtains, blinds, rugs and more to save!
Shop now, enjoy now and pay later with AfterPay. How it works:
- Load your items into your cart
- Select AfterPay as your payment option
- Pay your first instalment or set the instalment date
- Track your order
For more information on AfterPay refer to the information page.
Spotlight Returns Policy
If you’re not completely satisfied with your latest Spotlight rugs or other items, no worries. Take advantage of the easy returns policy where customers can get a 28-day grace period to change their mind. As long as your goods are unused and contain all original packaging and invoices, you may send them back to receive an exchange or refund for your unwanted items. To start your return process, contact customer service to get started by calling 1300 305 405. If you used a Spotlight discount codes or Spotlight promo codes for your order, refunds will only be rewarded in the amount paid.
Current details for ABN 39 564 861 886
- Current details
- Historical details
THE TRUSTEE FOR SPOTLIGHT STORES TRADING TRUST
Active from 24 Mar 2000
Discretionary Trading Trust
|Goods & Services Tax (GST):||
Registered from 01 Jul 2000
|Main business location:||
From 1 November 2023, ABN Lookup will not display trading names and will only display registered business names. For more information, click help.
04 Jul 2007
|Not entitled to receive tax deductible gifts|
The Registrar makes every reasonable effort to maintain current and accurate information on this site.
The Commissioner of Taxation advises that if you
use ABN Lookup for information about another entity for taxation purposes and that information turns out to be incorrect, in certain circumstances you
will be protected from liability. For more information see disclaimer.
Spotlight Canberra opens to roaring first day of trade | The Canberra Times
A line snaked out the door and into the car park as the first Spotlight store opened in Canberra, in busy Gungahlin, on Wednesday. Social distancing considerations as well as the desire of keen shoppers to find an opening-day special led to the long line at the store in Crinigan Circle, near Bunnings. Store manager Danny Poole said the new store, which covers 2587 square metres, had already been embraced by the community. “It’s been an absolute success,” he said. “Obviously the community is very happy that we’re here.” Fans of the haberdashery and homewares chain have had, until now, to go to Spotlight in Queanbeyan to get their fix. Balloons, a visit by Paw Patrol and food and coffee added to the opening day festivities at the Gungahlin centre which is in a new strip of shops including Anaconda and PetBarn. Mr Poole said about 50 people would be employed in the new Spotlight. Gungahlin residents such as Rachel Jabs of Palmerston found plenty of bargains on the first day. “I love it,” she said. “It’s so good we don’t have to go to Queanbeyan anymore.” Mr Poole said the reason Spotlight hadn’t come to Canberra earlier was simple. “I think finding the right site, that’s what it came down to,” he said. “And I think they’ve more than found the right site, they’ve nailed it.”
A line snaked out the door and into the car park as the first Spotlight store opened in Canberra, in busy Gungahlin, on Wednesday.
Social distancing considerations as well as the desire of keen shoppers to find an opening-day special led to the long line at the store in Crinigan Circle, near Bunnings.
The line to get into Spotlight Gungahlin on Wednesday. Picture: Megan Doherty
Store manager Danny Poole said the new store, which covers 2587 square metres, had already been embraced by the community.
“It’s been an absolute success,” he said.
“Obviously the community is very happy that we’re here.”
Spotlight Gungahlin department team leaders Tristan Ellem and Tahlia Keefe. Picture: Megan Doherty
Fans of the haberdashery and homewares chain have had, until now, to go to Spotlight in Queanbeyan to get their fix.
Balloons, a visit by Paw Patrol and food and coffee added to the opening day festivities at the Gungahlin centre which is in a new strip of shops including Anaconda and PetBarn.
Mr Poole said about 50 people would be employed in the new Spotlight.
The fabric counter at the new spotlight store in Gungahlin. Picture: Megan Doherty
Gungahlin residents such as Rachel Jabs of Palmerston found plenty of bargains on the first day.
“It’s so good we don’t have to go to Queanbeyan anymore.”
Mr Poole said the reason Spotlight hadn’t come to Canberra earlier was simple.
Staff members Jamie Gonzalez and Zoe Campbell. Picture: Megan Doherty
“I think finding the right site, that’s what it came down to,” he said.
“And I think they’ve more than found the right site, they’ve nailed it.”
Games for computers and consoles
Games for computers and consoles
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Wall-mounted acoustic set Sky Sound NSW 30 ACTIVE + BT + WI-FI
SKY SOUND NSW 30 ACTIVE + BT + WI-FI – set wall-mounted two-way speaker systems for broadcasting background sound with wireless transmission function Bluetooth and Wi-Fi.
Thanks to the function of signal transmission using technology Wi-Fi , these systems allow you to provide multi-zone listening to music in any room without unnecessary switching and power amplifiers. You just need to connect the speakers to the WI-FI network and set the necessary settings in a few steps on your mobile device. Audio content is controlled by the free Muzo App compatible with the App iOS and Android APP .AC systems control can be controlled from several mobile devices connected to one WI-FI access point. The number of speaker kits that can be controlled is unlimited.
NSW speaker systems have an attractive modern design, thanks to which the white cabinets will harmoniously fit into any interior. The kit includes a convenient metal bracket in the form of a bracket, which allows you to easily install the speaker on a wall or ceiling and rotate it in one plane.Both vertical and horizontal installation is possible.
Specifications SKY SOUND NSW-30 ACTIVE + BT + WI-FI:
- Type: active + passive (1 + 1)
- Purpose: music and speech broadcasting
- Speaker: 4′
- Power: 30-60 W (RMS – MAX)
- Resistance: 8 Ohm
- Sound source: Wi-Fi / Bluetooth
- Sensitivity: 89 dB
- Frequency range: 70-20000 Hz
- Body material: Plastic, metal grille
- Moisture protection: yes
- Color: White
- Wall bracket: yes
- Overall dimensions (LxWxH): 220x195x290 mm
- Weight: 1. 25 kg + 1.35 kg
- Complete set: remote control, 220V power supply, acoustic.cable 5 m.
Manufacturer – Sky Sound
Category – Wall speakers
Bluetooth – Yes
Sensitivity, dB – 89
Power W – 30
Number of lanes – Double-lane
Color – White
Kit – Yes
Power type – 220V
Connection – Wi-Fi
Remote control – Yes
Speakers – 1 x 4 “
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By contacting the Videoglaz company, together with high-quality IP-video surveillance you will be able to receive professional advice, design, installation and operation services.
How to choose video surveillance
Having made the decision to install video surveillance, you will think about choosing the necessary equipment: which system to choose – analog, AHD or IP? It is important here that the video surveillance system is guaranteed to ensure the fulfillment of the assigned tasks. And only professionals can solve these problems. Therefore, we believe that you should not choose “hardware”, but a reliable contractor and supplier (seller).
TD “Videoglaz” (Moscow) will not only supply you with high-quality equipment, but also provide professional planning and installation of video surveillance.
Video surveillance systems
The video surveillance system is the most important component of the complex of technical security equipment. But it will be effective only if its components have technical parameters adequate to the tasks being solved, and the cameras that receive the image are installed in suitable places and in the correct way. Such a system must correspond to the financial capabilities of the customer.
Videoglaz has a staff of first-class security specialists and established supply chains from leading manufacturers.High qualifications allow them to create modern, highly professional and economically verified video surveillance systems.
Our main advantages
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