PILOT Falcon Elabo Resin Fountain Pen – Black | PenSachi
Product Code: FE-18SR-B
Collection: Falcon Elabo Resin
Body Color: Black
Body Material: AS Resin
Cap Type: Screw-cap
Nib Color: Rhodium
Nib Material: 14K Gold
Plated Material: Rhodium
Nib Size: SEF (Soft Extra Fine), SF (Soft Fine), SM (Soft Medium), SB (Soft Broad)
Refill Mechanism: Converter (CON-20, CON-40), Proprietary Cartridge
Compatible Inks & Refills: Ink Bottle and Proprietary Cartridge
Included Accessories: Cartridge and Converter (CON-40)
Diameter – Max: 14.4 mm
Length (Closed): 137 mm
Weight: 18 g
Normal orders will be process within 7 to 10 business days from the day of purchase.
Orders for Limited Edition fountain pen models are processed within 10 to 14 days.
We will contact you regarding the expedited shipping time via our email.
1. Does this fountain pen model comes with a converter?
Only the fountain pen models listed below include a converter.
- Custom Urushi (CON-70)
- Custom 845 (CON-70)
- Custom 743 (CON-70)
- Justus (CON-70)
- Elabo – Metal (CON-70)
- Custom 742 (CON-70)
- Custom Heritage 912 (CON-70)
- Custom Maple (CON-70)
- Elabo – Resin (CON-40)
- All Namiki Fountain Pen Models.
- Sterling Silver
- Higo Zogan
- Kanazawa Haku
- Century Nice
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6. Is this [model] in stock? If not, how long to get it?
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Normal orders will be process within 7 to 10 business days from the day of purchase.
Orders for Limited Edition fountain pen models are processed within 10 to 14 days.
We will contact you regarding the expected shipping time via our email.
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|Asia & North America
||19. 99 to 49.99 USD|
|Europe||24.99 to 64.99 USD|
|Other regions||34.99 to 100.00 USD|
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Handling time is 7 to 10 business days depending on the model.
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We use DHL Express Shipping service and
the arrival date is estimated to be 3 to 5 days after shipping date.
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Warranty up to 12 months for fountain pens!
For many fountain pens and many items at PenSachi, we offer you up to 12 months of warranty. This is a special policy that you can only have with PenSachi. Please refer to our warranty terms for all items in PenSachi:
- Please check your item description to see whether there is warranty or not. It is provided in product technical specifications.
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Return Period: 30 days
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The new Pilot Falcon, also known as the Pilot Elabo. – Leigh Reyes. My Life As a Verb.
Second chances go over well in religions and romance novels. Recently, I’ve realized they also work with pens. You can absolutely hate a pen when you first try it, then when you go back and write with it again, maybe holding the pen at a different angle or using a different ink, you start to like it.
I gave the Pilot Elabo a second chance.
Pilot Elabo with box
Outside Japan, the Elabo is called the Falcon. Its body feels like resin, and with the inner metal sleeves the pen is heavier than the previous Pilot Falcon. The barrel is wider, and so is the grip area. The clip, trim and nib are rhodium-bright. It comes with a CON-70 converter.
Pilot Elabo nib
The nib has an unusual hump, like a beak. Also, note the shape of the iridium tip – it’s somewhat flat on the sides and rounded even on top. That makes sense if you use it like a brush, with the nib almost vertical as it touches the paper.
Pilot Elabo nib, bending away from the feed
The nib bends away from the feed as it progresses through a stroke. The tines also separate, but because of the shape and size of the iridium tipping, there is not much line variation.
Ink flow, so far, seems to be able to keep up when I flex the nib – I’ve only gotten railroading once, and that after gesticulating with the pen and letting it dry out during a conversation.
Pilot Elabo, nib held vertically to the paper
Here’s another shot of the nib.
Pilot Elabo nib in mid-flex
I doodled this with the pen held at a high angle to the paper. (Yes, that’s still-wet ink where the hair meets the shoulder.)
I like the pen enough that I’m looking for one with the SEF (Soft Extra Fine) nib. I had a chance to use the previous incarnation of the Pilot Falcon before. The nibs both look like beaks. I feel the shape of the iridium tipping differs, but I don’t have an old one to compare the new one with. If anyone out there has a macro shot of the old Pilot/Namiki Falcon nib to share, please do.
Of Nibs and Models. Pilot
NOTE added on April 16th, 2016: Pictures of the Elabo nib and pens have been changed.
Pilot has a strange policy for the model names of its pens. Strange and even confusing.
Pilot relies heavily on the numeric catalog references while customers deal mostly with model names. But these change from market to market, and what is a pen model in some of them becomes a specific type of nib of another, very different, pen.
Thus, the term “falcon” names both a model –named Elabo in Japan— and a particular nib of sizes 10 and 15 present in Custom models. To make matters worse, both the Falcon/Elabo and the falcon nibs (for Custom models) display some degree of flexibility. On the following picture we can see how those different nibs behave.
Writing samples of the Pilot Elabo/Falcon pens and of the size 10 nibs with soft and falcon points. Size 10 nibs are implemented on the models Custom 742 and Custom Heritage 912.
On the writing sample, the top four lines belong to the four different points of the Pilot Elabo/Falcon. The last four lines correspond to several size 10 nibs of the Pilot Custom 742 pen.
On top, the nib of the Elabo/Falcon pens. The pens are the plastic (in black, JPY 18000) and metal (in brown, JPY 25000) versions of the pen. Prices are without taxes.
I have included the three soft nibs (SF, SFM, and SM) to offer a comparison with the performance of the Elabo/Falcon pen. They are on par.
Falcon nibs in sizes 15 and 10. They belong to a Custom 743, size 15, and to a Custom 742, size 10.
The Pilot Custom 742 that implements size 10 nibs, including the falcon nib (size 10) of the previous picture.
The nib that truly stands out in terms of flexibility is the falcon of cut shoulders. The past problems of ink starvation seem to have been mostly solved.
The Pilot Elabo pen used in these samples were the metal models—more expensive and slightly longer than those made of plastic.
Twsbi Diamond 530 with Kubo Kohei music nib – Nagasawa Bokkô
Nakano, September 9th, 2015
etiquetas: Pilot, plumín
Collectibles Pilot Namiki Falcon ELABO Fountain Pen Red SEF Nib FE-18SR-R-SEF w/ CON-40 karnivalwisata.com
Pilot Namiki Falcon ELABO Fountain Pen Red SEF Nib FE-18SR-R-SEF w/ CON-40
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Pilot Falcon Review
Right out of my “I always wanted one of these” file, please give a warm welcome to the…
Pilot Falcon Fountain Pen (a.k.a. Namiki Falcon)
Nib: Soft Fine
Filling System: Cartridge/Converter (Pilot Proprietary)
Disclaimer & Giveaway
This pen was provided for review by Pen Chalet. Because I don’t want you clowns thinking I’m handing out artificially inflated reviews in exchange for free products, I decided to give this pen away to one lucky reader (details at bottom of post).
About the Pen:
I’ve been using fountain pens for…oh, just over two and a half years. My first was a total impulse buy. I was wandering through Staples, noticed a $7 Sheaffer Viewpoint calligraphy fountain pen hiding on the bottom peg, and decided I couldn’t live without it. Two hours later, I had blown through half a cartridge and was completely engrossed in YouTube, watching video after video from Brian Goulet, Stephen Brown, and a few others. Pen reviews, how-to videos, disassembly/repair instructions, and Q&As. I was hooked. I began researching different pens and started a list of those I “had to own.”
One of the more interesting pens often mentioned was the bold & mysterious Pilot Falcon, with its strange and unique-shaped nib, its soft springiness that allows you to get some line variation with just a little pressure (don’t you dare call it a “flex” nib, though!), and its $150 price tag. At $7, my still-freshly-inked Sheaffer was probably the most expensive pen I had in the house, so the thought of spending $150 on a pen seemed ludicrous. I put the Falcon on my “When I’m Rich” list and went on binge-watching videos.
Over the course of the last couple years, I heard many things about the Falcon, both flattering and not-so-flattering. The most common argument against the Falcon was that the nib “isn’t for everyone.” Some people had a devil of a time trying to write with it, found that it skipped or was scratchy. Of course, other people thought it was the cat’s pajamas…or the weasel’s cheese…or the shiznit…or whatever colloquialism your village/hamlet uses to mean it’s pretty freaking great. The negative comments more-or-less dissuaded me from plopping down the 1.5 Franklins, and I figured if I ever found myself in a pen store, I could try one before buying it.
I was surprised to receive an email from Ron at Pen Chalet, who had some flattering things to say about my reviews, asking me if I’d be interested in reviewing a pen for them. I was thrilled when he chose to send me the Pilot Falcon because I was going to get an extended period of time to try out the pen and see if it was (a) as awesome as some people claimed, and/or (b) as rotten as other people claimed. Honestly, I expected a Jekyll & Hyde experience with the nib behaving well some times and turning into a murderous beast at others. In my experience over the last six weeks or so, the nib was far more gentle Jekyll than hideous Hyde.
As with many other mainstream Japanese pens, the Falcon is pretty nondescript. It’s a black pen with gold trim. It’s definitely nice, but nothing that slaps you in the face and yells “I’m fancy!” The Falcon is almost identical in size and weight to the Pilot Custom 92, but has a number of stylistic differences, such as the section length and shape, barrel length, and the shape of the barrel’s taper.
The Falcon’s barrel and cap are made from a highly polished, lightweight resin. At first, I didn’t really notice much difference between this resin and other, cheaper plastic. But then when I went to photograph the pen, I discovered just how polished and reflective it is. This pen is practically impossible to photograph well because the pen body, clip, and gold disk on the finial reflect everything in the room (including my head and my camera).
All the pen’s accents are gold plated, which gives the otherwise mundane design a classier look. Most of the accents are simple and unadorned, with the cap band being the only one that’s stylized. It actually consists of two bands: a very thin, plain gold band above a much thicker band that has a two-strand braid design around it and PILOT JAPAN stamped into the back (opposite the clip).
The clip is the most interesting piece of furniture, I think. Looking at it straight on, it has a three-faceted shape at the top (where it attaches to the cap). The side facets taper off quickly, leaving the center facet to extend down the length of the cap, where it flattens off at the end (nicely matching the shape of the finial and end cap). If you look at the clip from the side, it has a pronounced curve to it, a concave depression making the center lower to the cap than either end. It reminded me of a Japanese sword. Of course, I know nothing about Japanese swords, so I had to do a little research to find the one I was imagining. After checking out a few photos, I think the curve in the clip is identical to that of a Katana. I tried to find some link or reference to make that connection, but I didn’t turn up anything. This can’t be a coincidence, can it?
Speaking of the clip, one thing I really like about it is that it was machined from a single block of metal. Many pen manufacturers will bend the top and/or fold the end over to create the tab on the underside (the part that pins your pocket material to the pen body), which can scratch the pen’s finish or rip your pocket. The Falcon’s tab is nice and smooth, though, and will do its job without damaging the pen or whatever material it’s clipped onto.
Of course, the real star of the Pilot Falcon is the nib. It has a very unique, triangular (or wedge) shape to it, with long, slender tines. The nib is designed to add a “soft” bounce that gives you some very pronounced line variation with just a little bit of pressure. Beware, though, it’s NOT a flex nib. If you really crank down on it, you will spring the nib. Even the feed is unique, as it has a very low profile and no fins. This doesn’t seem to affect ink flow at all, though.
The other accents consist of a thin band separating the end cap from the barrel, another thin band separating the finial from the cap, a small gold disk affixed to the top of the finial, and two more thin bands on the section.
The one complaint I have about this pen’s appearance is that it’s a vicious fingerprint magnet. The finial and clip are the worst offenders. If fingerprints annoy you, this pen might make you a bit batty (especially if you’re trying to photograph the damn thing…I swear, I just have to walk into the room and look at the pen, and my fingerprints appear all over it!)
Build Quality (5/5):
I have yet to see a Pilot pen that doesn’t have impeccable build quality. The Falcon is designed, built, and assembled flawlessly. All the threads marry up perfectly and screw together smoothly. Nothing in the pen is loose. Nothing wobbles. The machining tolerances between all the parts is perfect (and there are a whole mess of thin gold bands that need to fit, too). This is one beautifully put-together pen.
Way up inside the cap is a plastic insert that seems to align with the forward lip of the section. Obviously, this keeps the nib from drying out when it’s not being used. It does its job, as the pen hasn’t shown any tendency to dry out. Even after a week of sitting unused, the pen wrote immediately.
One thing you might notice when handling this pen is a loud rattle when you tip it back and forth. There is nothing wrong with the pen. The rattle comes from the honkin’ huge, rivet-shaped metal agitator in the Con-50 converter. It’s got to be the largest agitator I’ve ever seen. They probably could have gone with something a bit smaller that would have done the job and allow for another couple drops of ink in the reservoir. The agitator definitely works, though, as it keeps the ink accessible to the feed.
A feature I always appreciate is the ability to completely disassemble a pen for cleaning. Some pens require special tools to remove the nib, but the Pilot Falcon nib and feed are friction-fit, meaning you can easily remove them from the section. They don’t come out easily, though (at least not the first time), so if you’re not comfortable tinkering with such an expensive pen, you might choose to leave them in the section and use the converter or a bulb syringe to flush them clean.
For the first four or five weeks I used this pen, I had no issues with ink flow. It never skipped or hard started, never ran dry or railroaded, didn’t even hard start when I’d let the pen sit uncapped for 60 seconds. Earlier this week, though, the pen began hard starting on me. I thought maybe I had gotten some paper fibers between the tines, so I flossed it with a brass sheet. That seemed to help for a minute, but then the hard starts came back (probably one every 15 to 20 words).
I decided to flush the pen and give it some fresh ink, and that’s when I noticed that the ink was almost out. It was still writing just fine, so the hard starting shouldn’t have happened. But after I flushed it and filled it up with new ink, the hard starts vanished. The capacity of the converter isn’t huge, so you’d hope that the pen could use up every drop of a fill, but it looks like as the ink level gets near the end, you may get some hard starts to indicate the end is nigh.
I’m pretty surprised with how comfortable this pen has been for me. It has a somewhat narrow grip section (just under 10mm). I typically grip narrower pens a little too tightly so my hand cramps, but I haven’t had any cramping with the Falcon. The pen is super light, and despite the glossy finish of the section, I didn’t find it slippery at all. So maybe the feel of the resin is enough to trick my fingers into keeping a looser grip.
One of the design elements that I really like is that the section is fairly long. It allows my fingers to rest forward of the threads instead of on top of them. Although, honestly, the threads aren’t sharp, anyway. So if you usually hold your pens farther back on the barrel, you may or may not be bothered by the threads. If you hold your pens closer to the nib, you’ll never even know the threads are there.
Writing Experience (4.5/5):
The Pilot Falcon is light and comfortable to use. The nib is amazing in that it provides a beautiful, wet, very fine line, while allowing some nice line variation through the softness of the tines. Some complain about the converter’s ink capacity not holding enough ink, but I’ve found that the ink lasts me a reasonable amount of time. I’m using a Soft Fine nib, though, so if you’re wielding a Medium or Broad, it might blow through ink a little faster.
The hard starts annoy me, though. Yes, they only happen when the pen is low on ink, but honestly, it still bugs me. It shouldn’t happen like that. The pen should write flawlessly until the ink is gone. Other than that one annoyance, the Falcon performs wonderfully.
Oh, and one other thing I wanted to mention: With many pens, when you whip the nib around the paper trying to add a flourish to letters, many nibs can’t keep up with you and the line breaks up. That didn’t happen at all with the Falcon. I tried all sorts of quickly sketched curly-q’s and flourishes, and the nib laid down a perfect line every time. That was a nice surprise.
The Pilot Falcon retails for about $150, so in order for it to be a really great value, it has to provide an awful lot. What you do get is a 14k gold nib that does something most nibs can’t do: provide legitimate line variation when you want it, while giving a wet and consistently fine line when you don’t. The pen’s aesthetic design isn’t going to elicit many wows (although I do love the clip). All the magic is in the nib. And I’ll give some props to the feed and converter, too. For as fine a line as it writes, it’s also a very wet line. The massive opening on the converter supplies a lot of ink, and the feed handles it perfectly.
Overall Score: 23/25
|Best Qualities||Worst Qualities|
|Awesome soft nib / Line variation||Hard starts when running low on ink|
|Very lightweight and comfortable||Fingerprint madness|
|Fantastic ink flow|
The Falcon’s nib could be one of my all-time favorites. It’s fine enough for my tiny handwriting, smooth enough to write fast (i.e., note-taking at work), toothy enough to remind me that I’m writing, and soft enough to get beautiful line variation on downstrokes.
Back a ways, I tried to squeak out some line variation from my Baoer 79, and the tines failed to return to their original position. I didn’t spring that nib, but it definitely jacked it from a fine to a medium. Since then, I don’t attempt any line variation with my pens. I’m just not going to risk it. But the Falcon is made for doing that, so I gave it a try. It’s nice and springy, but goes right back to its natural position without affecting its beautifully fine line.
I’ve now moved the Falcon from my “When I’m Rich” list to my “Just Buy the Damn Thing” list. I have no fear that the nib isn’t for me. In fact, it’s downright luscious.
Congratulations to Michelle from the Philippines (@archsurot), who was the winner of this wonderful Falcon! Enjoy the pen, Michelle! And thank you to Pen Chalet for providing this really nice pen for me to review.
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Pilot Elabo Resin SEF & J. Herbin Emerald of Chivor ~ Stationery in motion.
I am lucky enough to have the loan of a friend’s Pilot Elabo (Falcon) with soft extra-fine nib. I have wanted to try this pen for many, many months and it was in fact my first pen crush. Despite these lustings I have not yet purchased one due to vapour-locking at the decision between the resin and metal versions. Reading reviews, many commented that the metal was heavier, and I did want this pen for long writing sessions. On the upside however the metal version looks as lot classier to my mind, and can accommodate the longer Con-70 converter.
Now that I have this pen in my hand I am struck at how small the resin body actually is, and how light! It is smaller than the Pilot 912, which itself is I would say medium size, certainly not large. The metal version is definitely the better body option for me; that nib, however, shines no matter the housing.
This pen has the soft extra-fine nib, combining the needlepoint tip of a Japanese extra-fine with the capacity to blow out to a broad line given some peer pressure. It is lovely, exceedingly fine yet smooth to write with, though I was surprised – nay, shocked – at just how little flex is to be found in that ‘soft’ nib. Yes, it flexes, but nothing like I’d imagined. To be fair however I have had the FA nib before this one, and my Conid titanium flexes in the slightest breeze, but this just isn’t as soft as I’d expected. Which really makes it kind of perfect for my intended use! An extra-fine nib for long sessions that has a soft feel, plus the versatility of some flex for headings and random fun.
My first fill in this pen was a sample of J. Herbin’s incredible Emerald of Chivor, a rich green-blue ink with fine gold shimmer that is a member of the 1670 Collection. I made the fill not expecting to see much light at all from such a fine nib, but was astounded to note the gold shining through even on the normal, unflexed writing – in fact, due to the relative dryness of these words compared to those laid down in flood of flex, the shimmer is even more pronounced!
The ink is smooth to write with even through such a fine nib – some props of course to the ‘softness’ of this nib, mind – and this is one ink trial that has absolutely convinced me to purchase the ink. I have loved the look of it since its release, but being an EF writer simply didn’t expect the glow to show! I am blown away and am using it this week to write in my Midori 5-Year Journal; I use a different pen & ink combination across entire weeks to create some visible structure to the year and reduce visual messiness of a different nib & ink every day.
|Egads! The paper is Rhodia lined, those are 7mm lines, and my unflexed writing is t i n y.. yet, still, SHIMMER!|
So these are my first impressions so far of both the Elabo Resin SEF and of J. Herbin’s Emerald of Chivor. I’ll do some Proper reviews on both later this week I think, but having just completed one of my Visconti Skeletor I’ll wait until the weekend. It is exhausting to be so thorough when one would rather simply prattle on a bit! There is a lot more to talk about regarding this nib, the treatments that one can do to enhance it, and alternative flexy nib options, but I’ll save those for my pen review.
The journal shown in these shots is the Midori 5-Year Journal, available here from the wonderful folk at Bookbinders Online. There is a 3-Year version available, at the same dimensions, basically for those who wish to write a little more about each day. Being someone pessimistic about the daily excitement value of my life, plus totally won-over by the swoon-worthy brilliance of that red cover, I sprang for the 5-Year model and find that with my miniscule writing it suits me fine.
The journal is $65.00, which on a cost-per-use basis over five years (shut up yes okay I do justify everything this way, *ahem* LV workbag!) works out to just 3.365¢ per day to create memories for a lifetime. Add another $10 to your Bookbinders order, and shipping is free! I absolutely love this store by the way, but since I think that Proper reviews on the myriad fountain pen and stationery stores out there should also be a thing, I shall honour them with my first store review.
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90,000 “We are doing everything to ensure that customers see“ innovation competence ”behind our traditional“ ticketing competence ”. ”
22 November 2018
Every year, innovation is becoming more important for the business travel industry.And they know about it firsthand in “Vipservice” . The corporate block of the company is now undergoing a “reboot” process and is introducing new developments one after another. Irina Solovyova , Executive Director of the holding , spoke about advanced technologies, “hygiene of the market” and partnerships with a client of BBT Russia.
– Irina, in 2018 Vipservice is a sponsor of the Best Innovative Product for Business Travel nomination as part of the Buying Business Travel Awards Russia & CIS.Before that, you supported the Best Airline nomination for two years in a row. What is the reason for such a change in the vector?
– Traditionally, Vipservice pays great attention to building warm and strong relationships with air carriers: from the moment of our creation to the present day, it is their products that are most widely represented in our portfolio. Nevertheless, for the airlines themselves, for TMC, and for our holding, technologies are becoming an important “hygienic” factor in a healthy competitive business.“We do our best to ensure that our traditional“ ticketing competence ”allows customers to see“ the competence of an innovator ”.
However, we have never focused on the fact that Vipservice has been conducting its own developments for a long time and successfully. The fact that the online system for the sale of passenger transportation and related services “Portbilet” has been ranked first in terms of the number of users on the Russian market for several years and is used by customers in more than 12 countries, seemed familiar to us.
At the same time, the majority of users are in the system 80% of their working time – and this is an indicator that it has already become an industrial tool. And on October 31, we finally transferred 95% of the operating activities of our agents to this online platform, which confirmed that Portbilet can be scaled to neighboring businesses, where transportation and accommodation are the prevailing services.
Stopping for a moment and breathing out, we realized that investment in automation was the second-largest expense in the company after wages.Now the holding has several development teams, each of which has its own specialization: suppliers (transport and hotel aggregators), customer relations (CRM), processes (OTA, OBT, automated order processing system), development and control (BI). We share all these tools with our clients. Small companies often cannot afford expensive technological solutions, but it is important for us that all our partners remain competitive in today’s automation-intensive market.
– What developments do you think will be especially in demand on the business travel market in the next six months or a year?
– There is the so-called “hygiene of the market”: this is a certain basic set of technologies, without which a self-respecting player cannot provide services. From my point of view, it definitely includes an automated system for working with requests – an internal tool that allows you to effectively manage a client request, monitor the quality of service and make management decisions based on the performance of employees.
Also an extremely important development, which has been talked about for more than one year, is OBT. Perhaps other market participants will disagree with me, but I am deeply convinced that a corporate online booking tool is needed first of all by the agency itself and only then by the client. It is a must have within the company, which helps to interact more productively with such a synthetic request as business trips. And the client’s desire to work at OBT is a “trendy” thing that came from markets where the transaction fee for an agent is traditionally high.
The next step is technologies that allow to anticipate the near future and are necessary for business right now. These are, in particular, analytical platforms, thanks to which we can more accurately determine the strategy for the development of the client’s business and help achieve results with optimal investments.
And there are also a lot of developments that I would classify as “fashionable”. Let’s take artificial intelligence, neural networks, big data. This is a new discourse that will remain a discourse until our client votes for the value of all this with his ruble.By the way, we ourselves already use robots that recognize ADM (agency receivable notice) of suppliers for us, manage “queues”, but this is our “internal” kitchen, we do not promote or monetize it.
– During the Vipservice open day, you demonstrated an analytical tool that is currently under development. How is it different from what the company has used before?
– We really want to make sure that we are perceived not as an agent for organizing a business trip, but as a consultant.A good consultant is distinguished by the presence of proven methods that allow the client to achieve the expected result in a particular area.
There are two main sources where you can get these methods. The first is foreign partners, franchise owners. Undoubtedly, the purchase of the Russian business of CWT led to the enrichment of us with their developments. We value this partnership. The second source is the formalization of one’s own experience, “stacking” and packaging it into new solutions for clients.We use both sources – the first for sales, as well as for inspiration and example, the second – to create solutions that are our intellectual property. For example, the analytical tool mentioned above is our own intellectual development.
Of course, the analytical system as such in the holding has existed for a long time, there are even two of them: for the ticket business and online sales. Based on the information obtained from these systems, we make business development decisions.And the new product for the corporate block, the pilot version of which we will start testing together with the first client on December 1, will allow not only registering data, but also working with the customer to refine and model his travel policy.
When we are given the opportunity to express our professional opinion on the strategy of organizing a client’s business trips, this is a completely different note in the partnership, a higher one. This is counseling. Our goal is to receive 20-25% of the annual income of the main company of the corporate business of the holding from consulting.I think its implementation will take three to four years.
– What else allows the agency to build partnerships with a client?
– A sincere intention to improve the quality of service and the realization of this desire through the steps felt by the client. First, small ones that eliminate irritation with “little things” in the service, and then – more serious ones that surprise, delight, give rise to a “wow effect”. And only in this sequence. Attention to detail makes you a professional in the eyes of the client, which then gives you the opportunity to become a strategic partner and advisor.That is why the corporate block in its new development strategy pays special attention to three components: processes, behavior of specialists and changes in the business model.
Correction of processes and behavior allows you to eliminate “little things and holes” in the service quality system. For example, the transition of agents to Portbilet opens up broad prospects for the company. Our agent really becomes a universal professional, because now he can arrange a complex service, and he does not need to be seriously “trained”.And when some processes are brought to automatism and given to the system, human energy and attention can be directed to the client and the proactive solution of his problems. But the development of an analytical tool and our own consulting methods will help us move to a new business model. From agent to consultant.
– Perhaps, with such changes in the internal processes in the holding, the launch of the Open Doors Day project became a timely and logical step. Were your expectations from the first meeting met?
– Since 2012, when the rebranding took place and the heart became our logo, the entire communication life of the holding was reduced to one goal: to work in such a way that we were chosen by the heart.This is more than just a slogan. It is a solid ideological platform for all processes. Therefore, it was especially important for us to turn Vipservice into a more open, trustworthy company, about which there is clear knowledge.
The holding moved towards this gradually. First, we opened up to the players in the ticket market. Then, when the Biletix Internet service was formed, Vipservice began to tell more about itself to representatives of the online travel industry, and in the last few years – to the corporate segment.
To work so that the heart chooses is an intention that requires confirmation. During the open house, we aimed to show customers how all the promises we made are being fulfilled. Our employees systematically took guests from zone to zone so that they could see: everything that we talked about is in varying degrees of readiness, but we are definitely working on it! We would like that at some point, to the question “Does Vipservice really do what it promises?”, Customers could answer: “80% – yes”. I admit that it is 100% very difficult in all directions at once, but we are trying: the road will be mastered by the one walking.
We are very pleased that our clients are “lit up”. Many of them said that they learned a lot about us, and this is a very important moment, since the main purpose of the open day is to get to know each other better.
We demonstrated the best practices on the analytical system as part of a group moderated session. This format of meetings, by the way, is also one of the most important consulting tools.A valuable result of the event, which we did not even count on, was the agreement of one of our largest customers to become a pilot base for testing the hypotheses that we put into this system. We are very pleased and inspired by this “pilot”.
– Are you planning to “open up” to your colleagues in the industry?
– Now, as never before, we want to show ourselves to the general public, to tell how the process of changes in the holding is carried out. In this sense, the BBT Awards ceremony is the best platform that brings together all representatives of the industry and provides an opportunity to tell the market about yourself.
We believe that this is the kind of event we absolutely need to be!
Interviewed by Maria Vasilyeva
90,000 UPS invests in the launch of TuSimple
UPS and TuSimple are working together to assess the potential of autonomous trucks in parcel delivery applications.
UPS has long supported new transportation technologies and is now investing in autonomous trucks.
The company announced that its venture capital arm, UPS Ventures, has made a minority investment in the autonomous car company TuSimple. However, the companies are testing dump trucks on the Arizona route to determine if vehicles can improve service and efficiency across the UPS network, UPS said. This is an extension of the current relationship between UPS and TuSimple when UPS purchases transportation services from TuSimple.
The partnership began to help UPS better understand the Tier 4 autonomous trucking requirements in its network.Level 4 autonomous means that the vehicle’s on-board computer is under complete control, excluding manual intervention. Currently, however, the laws governing Level 4 autonomous driving require the driver in the vehicle to take over at all times if necessary.
UPS provides freight for TuSimple for the North American Freight Forwarding Route between Phoenix and Tucson, Arizona.In May, the company began self-driving with a driver and an engineer in the vehicle. TuSimple and UPS monitor the distance and time during which trucks travel autonomously, as well as safety data and transit times.
“UPS is committed to developing and implementing technologies that enable us to better manage our global logistics network,” said Scott Price, director of strategy and transformation. “While fully autonomous, driverless vehicles still have development and regulatory work ahead of us, we are encouraged by advances in braking and other technologies that companies such as TuSimple are embracing. All of these technologies provide significant safety and other benefits that will be realized long before the full vision of autonomous vehicles is realized – and UPS will be there as the leader in bringing these new technologies to our fleet. ”
UPS contracts with third party trucking companies during peak delivery times. TuSimple believes it can cut average shipping costs by 30%.
“We are proud of UPS’s strategic investment and trust in TuSimple, which confirms their commitment to stay at the forefront of innovation,” said Xiaodi Hou, founder, president and CTO of TuSimple.”TuSimple is confident that it can accelerate the launch of the first tipper truck to improve road safety.”
UPS trials with TuSimple are part of an evaluation of advanced vehicle technologies in the UPS Global Intelligent Logistics Network. UPS invests in IoT technologies, artificial intelligence and advanced analytics to improve fuel efficiency and improve customer service.
One way that UPS is exploring new technologies is through the UPS Ventures in-house venture capital group, formed in 1997 as the UPS Strategic Enterprise Fund (SEF). In 2018, SEF refined its target and was renamed UPS Ventures. The group is now looking for specific capabilities that the UPS can immediately integrate into its network. UPS Ventures is acquiring minority interests in technology startups and is actively partnering with these companies to achieve the technology goals for the UPS Smart Logistics Network.
“UPS Ventures’ mission is to build collaborative relationships with early stage companies that provide the capabilities and knowledge that accelerate technological progress in our network,” said Todd Lewis, Managing Partner of UPS Ventures.”UPS Ventures is partnering with startups to research new technologies and adapt them to meet our specific needs.”
Wall Street (Pay Access) noted that competition between logistics operators and Amazon is intensifying as the e-commerce giant builds its own delivery network, including parcel and delivery fleets, that will compete directly with companies like UPS. FedEx said last week that it is ending its contract to deliver Amazon packages via its ground network – a move largely seen as FedEx, which now views Amazon as a competitor rather than a customer.
also said that TuSimple’s UPS investment is a continuation of its $ 95 million Series D funding round in February, which valued the company at $ 1.095 billion.
UPS invests in TuSimple for the first time.
Earlier this year, the US Postal Service teamed up with TuSimple to test dump trucks at more than 1,000 miles of mail between Phoenix and Dallas. The two-week pilot project was the first use of the technology by the postal service for long-distance transport.TuSimple said it plans to discuss future collaboration with the USPS next week.