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Malaysian grocery store owner helps teach Sandakan’s stateless children

In good and bad times, our ties with family and community bind and strengthen us. This Our Malaysia column celebrates how Malaysians care for one another and make this country better for all. Please share your inspiring Malaysian stories with us. Email us at [email protected]

Malaysian students have had to shift to online learning due to the closure of schools during the pandemic.

Sadly, many of Sandakan’s stateless children can never have the chance to participate in a Google Meet because they do not attend school.

But Sabahan grocery store owner and volunteer teacher Usman Ibrahim wants to make a difference.

“Without the ability to improve their reading, writing and counting skills, stateless children can never earn a proper income. As a result, many of these kids will end up as fishermen or odd job workers – like their parents.

“But with access to education, they can succeed in school and beyond,” said Usman, 28, in a phone interview from Sandakan recently.

Usman lives in Pulau Mumiang, which is a 30-minute boat ride from Sandakan. He travels regularly to the mainland, where he volunteers to teach at Sandakan-based non-profit organisation Pertubuhan Pendidikan Anak Cahaya Sabah (Cahaya Society).

Funded by kind donors, the organisation is an alternative school for 30 stateless children in Sandakan, whose ages range from seven to 12 years old.Usman (centre) says with access to education, stateless children can succeed in school and beyond.

“I understand the value of education because I used to work as a teacher in a private school in Sandakan. Therefore, I believe every child is entitled to an education without discrimination,” he said.

Usman is among many millennials who go the extra mile to help those in need. He understands the plight of underprivileged communities because he comes from a poor background.

“I grew up in Pulau Mumiang, where my father was a fisherman. When I was younger, we did not have continuous electricity supply or running water.

“I’ve gone through many hardships. I’ve also witnessed the difficulties of stateless people living on the island. That is what inspired me to make a change and help our future generation,” said Usman, the third of eight siblings.

Usman keeps a busy schedule as he has to manage his business as well as teach. Thankfully, his parents and siblings manage his store when he’s at Cahaya Society.

“I wouldn’t be able to teach these students without my family’s support. Thanks to their assistance, I can juggle well between running the business and doing my part for the community. I hope to continue helping underprivileged children as long as I can.”

Stateless people are individuals who aren’t considered nationals by any state under its laws. In simple terms, that means a stateless person does not have the nationality of any country.

Some of the stateless children involved in craft work at the alternative school.

A 2019 United Nations Children’s Fund (Unicef) report entitled “Children Out Of School: Malaysia, The Sabah Context” states that as of Oct 2017, Sabah had the highest number of undocumented children or young adults (23,154) compared to other states.

These children are mostly offspring of Filipino and Indonesian migrants. They have no citizenship, although many of them have documents stating their birth in Sabah.

Before the pandemic, Usman and two volunteer teachers taught the students four hours on weekdays. Since the start of the second movement control order, the teachers have been going to the centre on alternate days, at different time slots.

Usman takes charge of the Year 1 and Year 2 students. Besides the 3Ms (mengira, menulis and membaca), he also teaches them life skills like creative thinking and self-awareness through recycling, gardening and taking care of personal hygiene.

He is determined to equip his students with the rudimentary skills of reading, writing and math.

“Many of these children do not know how to hold a pencil or recognise alphabets. The issue is their parents are uneducated too. A lot of effort goes into teaching them from scratch.

“Even though it requires a lot of hard work and patience, I am determined to guide them as much as I can,” said Usman.

One of his biggest challenges is coaxing the students to attend school regularly.

“Some of the parents do not see the need for an education. They prefer their kids to work as scavengers or fishermen from a young age.

“They’d rather their kids earn money to help their family than study. It’s difficult to change their mindset but I continue to persevere.”

Despite the hurdles, Usman is willing to invest in his students’ future.

“I know knowledge can help thrust them onto the right path towards empowerment, good health and employment.”

For more details, go to Cahaya Society’s Facebook page.

What Shopping is Like & What $20 Buys You • Sand In My Curls

Not gonna lie; when I go back to the US and go grocery shopping, I lose my mind. Sooo many tomatoes. So much bread. And the cheeses! Praise cheesus! All the things I used to buy in 2.2 seconds now overwhelm me with choices. It’s not like we don’t have cheese or bread at a Malaysian supermarket. We just have a lot fewer options.

For most things, anyway.

Unless you are looking for rice or soy sauce, and then it can be daunting.

When we first moved here, I got lost in the soy sauce aisle. Isn’t all soy sauce the same? All dark and salty? No, my friends, it is not. I had to call a friend to rescue me.

I’ve learned a lot since then and now have a fave brand and type. But that was 7 years in the making.

Truthfully, I miss all those choices. And I’d kill for a salad bar – with hot and cold food.

Although it is possible to buy everything you need at a Malaysian supermarket, some things are better at other stores. I prefer to buy veggies from a local stall at the morning market. But you can’t get toilet paper there. So, grocery shopping here is more like a time-consuming epic journey, not a quick shop.

Let’s start the tour…

Places to Shop for Groceries in Malaysia

Let me break down the shopping options in Malaysia.

My weekly shop has about four different stops. And it’s not just me being a high-maintenance weirdo. It’s the way a lot of people shop here because each place has certain items you need.

Stop 1: The morning wet market

This is my fave for all my veggies, eggs, chicken, fish, and pork—also things like chilies, curry, and coconut milk.

I love to support all the small vendors. It feels like I’m helping my own community.

The market is part of daily life. It’s the best way to immerse yourself in the culture here or any country, for that matter. Wherever we travel, our first stop is ALWAYS to the local morning market to see what life is like and eat with the locals.

I’m also able to cut down on plastic because I bring my own bags and reusable containers for chicken and pork.

But if you are squeamish and don’t like seeing your chicken naked and in a pile on the counter, then you might prefer the Malaysian supermarket.

Stop 2: The frozen meat store

We have two options in my neighborhood: Muthu and Cilantro. It’s where you can buy Australian beef, lamb, duck, fish, and other sundries.

These stores are the ones that provide rarer cuts of beef. Like if you want a brisket or wagyu, that’s where you’d go.

Stop 3: Our neighborhood fruit stand

Tony is our fruit man. He’s on the bottom of our hill, and we rarely buy fruit from anyone else. He’s taught us a lot about fruit like dragon fruit and rambutans and always picks us the perfect ones for the day we want to eat them.

Stop 4: The Malaysian supermarket

got rice?

The Malaysian supermarket, just like any other, is a big faceless chain store. I know the clerks and the manager because that’s how life is here. It’s a small island, and if you go to the same store for 7+ years, someone is bound to recognize you (even if we all look alike😉 .

A lot of the grocery stores here are in major shopping malls. That’s great if you are already there shopping. But it’s a pain if you want to run in a get a few things.

For most of your staples like toilet paper, beans, western spices, soy sauce, noodles, you have to go to a grocery store.

There is a whole list of supermarket chains in Malaysia. The big chain stores you can find throughout the country are Tesco, Cold Storage, Mercato, BIG, Village Grocer, Jaya, Giant, and Aeon.

Now you know why I said it was an epic journey.

My Fave Malaysian Supermarkets & My Embarrassing Avo Situation

Within five miles from our home, we have five Malaysian supermarkets to choose from. Of course, they don’t all have the same stuff. That would be too easy. If you can’t find pancetta at one, keep driving, and you’ll probably find it at the next one. Epic.Journey!

Some chains are cheaper than others.

Tesco is probably the cheapest. But it doesn’t have everything I want. Their cheese selection isn’t fab, and it doesn’t have a coffee grinder, an essential for us. But their paper products and spices are cheaper.

I stopped buying produce at Tesco since they refused to let me buy it without plastic bags. All I wanted was a few avocados and for the clerk to put the price sticker directly on my avo. She refused and put them in a bag, which I refused, and around it went as the line behind me got longer.

Not gonna lie… it got a little heated.

I got extremely frustrated when she threw the whole bag of avos down the conveyer belt. At which point, I tore the bag open and dumped them out on the counter, and left.

Not my finest moment and not one I’m proud of. But I’m here fessing up to it because sometimes shit like that happens here. Ya know the old saying, “The customer is always right?” Here they have a different version. It goes something like this, “The customer is always a pain in your ass. Treat them that way.” Or the customer is always an asshole, so treat them as such.”

In case you’re wondering, customer service here is a joke.   

But I digress…

On to my faves

If I’m in a hurry and don’t feel like going to multiple stores, I prefer Cold Storage. It’s the closest store with a coffee grinder. We can pick coffee beans from around the world and grind them on the spot. The parking is easy. They’ll put stickers directly on my avos. And I don’t have to go into a big mall to shop. It’s my go-to.

The Village Grocer in Kuala Lumpur has an oyster bar where you can sit and have a glass of bubbles while you slurp away the briny goodness. We are getting a Village Grocer in Penang any day now, so fingers crossed they have an oyster bar. It’s the little things, right?

The Booze and Pork Predicament

Living in a Muslim country doesn’t mean it’s difficult to buy pork or booze. On the contrary, all the Malaysian grocery stores have a non-halal section where you can buy all the pork your little heart desires: bacon, ham, pate, sausages, prosciutto, you name it. But probably not all at the same shop.

As for booze, you won’t go dry here. Promise. It’s right next to the pork section. We usually don’t buy from there because we go to a specialty shop for wine and a hush-hush duty-free place for our spirits. But it’s available.

And at Cold Storage, there is even some pushy woman trying to sell you something she’s never tasted and knows nothing about, but it’s there.

My Malaysian Supermarket Haul: What I got for $20

So without further ado: here is what I got at my Malaysian supermarket for a whopping $20USD.

Today’s exchange rate: RM4.11 to $1 so RM82 = $20USD

I bought 11 essential items.

1. Head of romaine lettuce

RM1.99 → $0.48

I never buy organic, but I often find live worms wriggling about in my romaine. No other lettuce. Just romaine. They must like the crunch like we do.

At first, it freaked me out because… worms… blech. I find them gross when they aren’t in my food. But now I just toss them in the garbage with any nasty leaves and let them munch away until Mark takes out the trash.

So, if they are using pesticides (which I’m sure they are), they aren’t that effective, or those are bionic worms. Either way, it makes me feel one step closer to organic lettuce.

In the US, I’d probably return it.

2. 1 x cucumber

RM1.17 → $0.28

3. 1 x Red pepper

RM4.70 → $1.14

For some reason, red and green peppers are really expensive compared to other produce in Malaysia.

4. 1 x green pepper

RM3.10 → $0.75

5. 1 x package vine-ripened cherry tomatoes

RM5.89 → $1.43

Tomatoes are a sad situation here. They have no flavor. None.

But I keep buying them in hopes that will change. It doesn’t matter which kind you buy. One out of every 10 packs will be delicious, and then Mark and I make a tomato salad and eat them all at once.

6. 1 x pack of 2 chicken quarters

RM11.56 → $2.81

At Cold Storage, I can buy local chicken that is antibiotic and hormone-free. I’ve heard it’s organic, but I doubt it unless I see that on the packaging. Organic food isn’t a big thing here, and it’s ridiculously pricey. I rarely buy it. I just try to buy local and hope for the best.

7. White cheddar slices

RM13.76 → $3.35

Cheese is expensive. It cost me more for this cheese than for half a chicken.

Even though dairy is big here, cheese is not. It’s all imported, which pumps up the price.

When we first got here, the cheese choices were pitiful. As the years have passed, more expats are making their way here from cheese-eating countries, and the Malaysian supermarkets have really stepped up their game.

8.  10 eggs

RM5.59 → $1.36

They don’t sell eggs by the dozen here. At the Malaysian supermarket, you can buy either 6 or 10, but not 12.

At the morning market, you can buy 1 egg if you want. Or you can have a delivery egg man come via scooter and sell you an entire tray of 30.

9. 1 x black pepper whole rotisserie chicken

RM15.30 → $3.72

We ate them all the time in Chicago and still love them here.

They make them 2-3 times a day, and we always get them fresh out of the oven. They really are divine.

10. 1 x large baguette homemade from the bakery section

RM4.30 → $1.05

We try to time it to have a fresh warm baguette with our juicy chicken, and voila lunch is served.

11. La Cremeria ice cream

RM14.59 → $3.55.

A girl needs her dessert. Or, in our case, it’s Mark. But that doesn’t have the same ring to it. He has a bigger sweet tooth than I do.

Anyway, they don’t sell ice cream by the pint here. It’s 750 ml which is about 1.5 pints. And more importantly, it’s Vanilla Cashew Delight with Chocolate Chunks. Don’t be jelly.

So, $20 bucks can certainly keep us going for a bit. If I was budgeting and could only spend $20 a week, I would shop differently. But it’s def possible to keep to that budget. This was just to show you what shopping at a Malaysian supermarket is like.

Malaysian online grocery shopping

Since the lockdown, we started ordering online a bit. Stores like Happy Fresh Malaysia, Tesco, and Giant all offer quick and easy grocery delivery in Malaysia. However, I’m a fan of choosing my own bananas. Don’t you give me any freckly ones, that’s just rude.

So, I prefer to go shopping in person when possible.

If you live in Malaysia, online food shopping is super easy as long as you’re not as picky as me.

Where to Buy Malaysian products online

For all of you who want to try Malaysian food but can’t get here, you can buy Malaysian products online.

Since you prob won’t be able to travel here for a while, I can’t take you on a local food tour. However, if you want to try some tasty Malaysian snacks, believe it or not, they sell Malaysian food on Amazon. Crazy right? I was shocked. Check these out…

The Easy Route

These spice paste blends will make cooking super easy. All you have to do is add a few basic ingredients like chicken and coconut milk, and presto, you have a Malaysian dinner.

Try Malaysian rendang. It’s my absolute fave. This is a spice paste made from lemongrass, coconut, cinnamon, cardamom, and a bunch of other fragrant spices. It’s not spicy, just super flavorful. It takes a long time to make, so this spice paste makes your life easy. Just add your meat and coconut milk.

Another very traditional dish here is chicken curry It’s very different from Indian curry. Usually, curry takes hours, but with this, you’ll have your curry in no time.

Curry laksa is a really unique noodle soup famous here and a must-try whenever you get to Malaysia.

You can even get Malaysian spices online at Amazon. Babas is the brand we buy here. If you don’t want to buy a spice packet, you can try one of their curry powders.

Ready to try cooking Malaysian food from scratch?

Try these Malaysian cookbooks.

Malaysia: Recipes from a family kitchen is from the winner of MasterChef in 2014. She grew up in Ipoh, a cute town with a tin mining history. It’s just two hours from here. The book has a lot of very traditional recipes.

The Malaysian Kitchen by Christina Arokiasamy was raised in Kuala Lumpur and had a TV show on the Cooking Channel called The Malaysian Kitchen. Her book has beautiful images as well as 150 recipes.

The Final Receipt

So there you have it: a Malaysian supermarket tour and a 20 buck shop. Plus a few extras because I’m nice like that. A giver.

Want me to write about what it is like to shop at the local morning markets? It’s a whole different experience and not for the squeamish. Let me know.

In fact, if there is anything you want me to write about, shoot me an email or comment below. I’d love to know what you are most interested in learning from me.

PS – Shout out to my friend and blog coach extraordinaire, Diane, from Oui in France. She gave me the inspo for this blog. Read her post to find out what $20 buys you in a French supermarket. Her haul includes wine and I’m officially jealous!  

Hungry for more? Check out these posts:

How to Eat like a Boss in Greece makes me drool just thinking about it.

What to eat at a hawker stall in Malaysia explains which specialties to try so you don’t get food overwhelm.

Malaysian food delivery options. I chose my fave restaurants that will deliver yum food to your doorstep.

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Cover Story: Grocery retail boom

PRITI Gathani has been in the restaurant business for the past nine years. Together with her partners, she operates four restaurants under WTF Restaurants Sdn Bhd. On March 13, the group opened its first grocery outlet in the affluent neighbourhood of Bangsar called The Hauz of Spize by WTF.

Gathani says although WTF had always been keen to venture into the grocery retail segment, it had not felt compelled to do so until now. “We realised that no matter what happened, people need their basic groceries,” she tells The Edge, referring to the Covid-19 pandemic and the imposition of the Movement Control Order (MCO), which kept people at home. “Many people have also turned into home chefs,” observes the proud owner of The Hauz of Spize by WTF, which offers fresh vegetables, organic food and hand-ground spices.

The WTF group and its business partner in this venture, Mike Udani, are planning to open a chain of grocery stores.

They expect it will take eight months for the first store to see a return on investment.

WTF is not the only newcomer in the grocery retail sphere. QRA — a premium supermarket chain majority-owned by Charles [email protected] Tseng Chia Chun (30.37%) and David Lee Tseng (28.89%) — has already opened two stores this year and will reportedly add more. Incidentally, both shareholders also own a stake in The Food Purveyor, which operates Village Grocer.

Just last month, Bursa Malaysia-listed MyNews Holdings Bhd brought in South Korea’s largest convenience store brand, CU, by BGF Retail Co Ltd. MyNews plans to open 500 stores in five years while e-government services provider MyEG Services Bhd, which had earlier announced an online grocery store called BELI, will be launching up to 50 physical stores within the next two years.

Tan: Mini-markets and independent food stores performed well during the pandemic period

And the grocery retail scene is about to get a lot more interesting — and crowded — with real estate tycoon Tan Sri Desmond Lim Siew Choon investing in a super-premium grocer called The Food Merchant.

The first of many more stores to come is slated for opening in the third quarter of the year (see ‘Desmond Lim bets on grocery business’).

Apart from these new entrants and brands in the market, existing grocers are also expanding. Popular neighbourhood retailer 99 Speedmart plans to add an average of 25 stores a month, and KK Mart 10 a month (see “99 Speedmart and KK Super Mart hasten expansion).

The past year saw Tesco plc and Sime Darby Bhd selling their entire interest in Tesco Stores (M) Sdn Bhd to Thailand’s Charoen Pokphand Group’s (CP Group) CP Retail Development Co Ltd. The Tesco stores have since been renamed Lotus’s.

In December, Singapore-based private equity firm KV Asia Capital Pte Ltd exited from TF Value-Mart, which operates hypermarkets in secondary towns. The sale of the RM1.5 billion revenue business involved a management buyout, assisted by financing from Intermediate Capital Group plc.

Murli says more growth can be expected as operators innovate and upgrade their game

What is driving the interest and prompting investors to plough billions of ringgit into the grocery retail segment, and is the Malaysian market large enough for so many players?

Data from Euromonitor International shows that the value of Malaysian grocery retailers was estimated at RM71.

08 billion in 2020 and is projected to jump 30% to RM91.79 billion in 2025. It is expected to expand to RM74.74 billion this year (see table).

In its Retailing in Malaysia report (March 2021), the market research firm said that while non-grocery retailers were severely impacted by the pandemic, grocer retailers performed well, with the pandemic creating opportunities to revive and stimulate sales. “Several months of home seclusion and the closure of food service outlets forced consumers to cook at home, which boosted sales of grocery retailers, with home cooking trends also being driven by the rise in online cooking videos and demonstrations offering home-cooking inspiration.”

Retail Group Malaysia’s managing director Tan Hai Hsin agrees that the sudden interest in grocery retailing is a result of the pandemic. “Grocery operators (including supermarkets, hypermarkets, mini-markets, provision shops and wet markets) gained more during this pandemic period as dine-in was not permitted for many months.

Eng: The Malaysian retail market is not large enough for so many players

As Malaysians cook more at home, they are frequenting grocers more often. At the same time, consumers who want fewer items have shied away from crowds at larger stores, boosting the sales of smaller grocers. “Thus, mini-markets and independent food stores performed well during the pandemic period,” Tan adds.

But supermarkets have evolved too and are now more attractive to shoppers.

“The changing face and offerings of a typical supermarket has helped make the category very interesting and engaging as far as shopper experience is concerned,” Savills Malaysia associate director and head of retail services, Murli Menon, tells The Edge. He adds that more growth can be expected as operators innovate and upgrade their game to offer shoppers an improved and more diverse experience.

Supermarkets are typically a mall’s anchor tenant, and the role and significance of grocers was raised by the pandemic and restrictions during the MCO, says Murli, who notes that supermarkets were perhaps the only category of retailer that enjoyed a growth in sales during the period. “The impact of e-commerce on this category is also less compared to fashion, etc, given the logistics requirement to meet the expectations of a much shorter delivery lead time.”

A number of upscale and premium grocers, including existing players Jaya Grocer and Village Grocer, have been adding stores (Photo by Patrick Goh/The Edge)

Pandemic-proof and big enough for new players?

Judging by the number of new entrants into the grocery business and the performance of grocers over the past year, starting a grocery business appears to be worth a shot even though the segment is notorious for its extremely low margins.

Perhaps 2020 was unique, in that the pandemic boosted demand for groceries, which in turn helped several grocers to ring up record profits. For example, the net profit of Trendcell Sdn Bhd, the operator of Village Grocer, surged 143% to RM67.04 million, while that of KK Supermart & Superstore rose 87.05% to RM33.76 million. Both companies’ financial year end is June 30.

TF Value Mart also chalked up record net profits of RM60 million for the financial year ended Dec 31, 2020, from RM47 million in FY2019.

Tan does not think Malaysia’s market is big enough to accommodate the surge in new store openings, based on Walmart’s decision to not commence operations here when it surveyed the market years ago.

Murli thinks otherwise. He believes there is still room for growth in grocery retailing given that, on average, Malaysian homes spend a third of their monthly income on food and food-related expenses. But he cautions, “There is still room for consolidation and weeding out — to replace the weaker and non-efficient operators over a period of time, especially as economies of scale and introduction of newer technologies start to play a more important role.”

Not to be left behind, a number of upscale and premium grocers — including new entrant QRA and existing players such as Jaya Grocer, Village Grocer and Mercato — have also been opening or adding stores, prompting the question of whether Malaysians are affluent enough to support all these players.

“Definitely, no,” Tan declares, unless the premium supermarkets and mass-market grocers can compete on price. “If a premium supermarket is selling a basket of basic fresh food, fresh meat, canned food and general household items at the same prices as the hypermarket, they will continue to attract crowds.”

Moreover, he observes that affluent residents do not always shop at premium supermarkets. Pointing to Cold Storage as an example, he says it was considered a premium supermarket operator in Malaysia until the Asian financial crisis in 1998. But even before the emergence of competitors (such as Jaya Grocer, Village Grocer, Ben’s Independent Grocer), Tan says the market share of Cold Storage had been falling as its regular customers were shopping in mass-market grocery stores.

”While there is definitely a market for premium grocery retailing, premium supermarkets will always remain a niche given the local market size and average household income,” Murli opines. “Besides, consumers are becoming more and more value conscious across all categories — be it fashion/accessories or grocery shopping. The bigger chain operators are able to vary and adjust their product mix according to the catchment and hence able to straddle regular as well as premium categories as needed.”

But mergers and acquisitions and consolidation may be inevitable if the market becomes too saturated.

The Edge understands that several players are seeking buyers for their grocery business. One such player is Pahang-based Tunas Manja Group (TMG). It is learnt that the retailer, predominantly located in secondary towns, has approached other retailers regarding a sale. TMG, which has an estimated annual revenue of about RM1 billion, operates 64 stores under the brands of TMG Mart, TMG Express and TMG Plus. Tunas Manja Sdn Bhd’s shareholder and director Datuk Chin Yoke Kan did not respond to a query by The Edge seeking comments.

Etiqa Insurance and Takaful Bhd chief strategy officer Chris Eng foresees further consolidation in the industry. “It would appear that with a population of around 32 million, the Malaysian retail market is not large enough for so many players. As such, consolidation is expected to happen,” he tells The Edge.

“Even without the reimposition of a strict MCO, a rise in Covid-19 cases will lead to reduced outdoor mobility and may challenge the prospects of small convenience stores as Malaysians will prefer larger grocery stores to make less frequent grocery trips,” he says, pointing to the earnings of MyNews and QL Resources in 2020 (see “MyNews, 7-Eleven, Mr DIY are top picks for convenience, specialty stores”).

“As such, consolidation is likely to continue to happen in the larger hypermarkets and start to happen in the smaller convenience store space,” he adds.

Grocers suitable for Malaysia

Apart from new and improved online grocery shopping experiences, fresh grocery concepts can also be expected.

Tan believes that two concepts previously unsuccessful in Malaysia could make a comeback. One is the membership-only supermarket and the other, unmanned grocery stores.

Examples of the former include Makro from the Netherlands and Booker Cash & Carry from the UK — both had operated here — and Sam’s Club and Costco, which are now in Asia. These are discount supermarkets and wholesale supermarkets such as Lidl or Aldi, which sell goods in large quantities in multiple packs or large containers. Tan says AEON BiG, Mydin and NSK have started sections that allow shoppers to buy things in bulk.

On unmanned grocery stores, he says there were a few in the Klang Valley and Penang for a short period of time but they failed. These outlets were very popular in China too but shut down by the thousands a year later. In these stores, shoppers use their handphones to enter the store and make payment at the cashier’s counter themselves.

 

(PDF) SUSTAINABILITY PRACTICES IN THE MALAYSIAN GROCERY RETAIL INDUSTRY

IAC2014

Extended Abstract Template

formats. Therefore, in this paper, an examination of the sustainability practices is done using standardized

sustainability indicators, in order to understand the level of sustainability adoption across the industry.

Furthermore, the barriers to sustainability implementation are also studied in order to understand the effect

across formats.

Materials and Methods

Survey data was collected from Klang Valley, Malaysia in 2013. Klang Valley was selected for this study

due to its high retailer density (Wholesale and Retail, 2011). A total of 220 retailers were covered under the

four groups namely provision stores (i.e. Sundry stores), supermarkets, convenience stores, and

hypermarkets, segregated based on their size, number of stock keeping units (SKUs) and other retail store

characteristics. Stratified sampling method was used to select among the four retail stores. Primary data

was collected using a semi-structured questionnaire focusing on grocery retail formats. The questionnaire

was conducted through face-to-face interviews with store managers of the respective establishments. The

questionnaire was pre-tested in order to check for consistency and applicability of questionnaire across

retail formats. In all, 220 responses were obtained from store managers of 96 provision stores, 46

convenience stores, 67 supermarkets, and 11 hypermarkets. The questionnaire comprised three sections.

The first section was for retailer profiling including type of retail, annual sales, employee information, and

years of operation. The second section constituted questions on environmental consciousness of retailers,

including sustainability practices followed in the store. The final section of the questionnaire comprised 5-

point Likert scale statements to measure the barriers to adoption of sustainability practices. Profiling of

stores, their environmental commitment, and sustainability practices were analyzed using descriptive

analysis, while hypothesis testing of h2 given below was conducted using chi-square analysis. The

collected data was numerically coded to facilitate data analysis. The retailer responses to sustainability

practices were also converted into percentage (%) format, for easy interpretation and comparison between

the formats.

h2 – Acceptance of sustainability practices in retail stores is linked to the type of retail format.

Results

The firmographics profiles of the 220 retail stores that participated in this study showed that the

respondents sample consisted of provision stores (43.6%), convenience stores (30.5%), supermarkets

(30.5%), and hypermarkets (5.0%). The store representatives included Store Managers (60.5%) and Store

Supervisors (39.5%). Majority of the stores (45.9%) were established less than five years ago. Stores with

more than 20 years of experience (10.5%) had also participated in this study. The annual turnover of the

stores ranged from less than RM0.5 million annually (38.6%), to more than RM3.5 million a year (9.5%).

Most of the retail stores (46.8%) had between 1 to 3 employees, while 5.9% of stores had more than 15

employees. A survey on the sustainability practices followed by the 220 respondents in their day-to-day

store operations were conducted, based on the 43 sustainability practices identified from previous

literatures. The 43 practices were divided into six main groups and seven individual practices. The groups

include consumer education and marketing (CEM), green products (GP), supply chain purchasing policies

(SCPP), energy efficiency (EE), general reverse logistics practices (RL-G), and reverse logistics practices

specific to grocery retailers (RL-S). The seven individual practices comprised employee training, store

policies, standards, paper management, no plastic bag day, transportation management, and reduced water

usage. The responses of the 220 stores were differentiated based on their retail format for better

understanding of acceptance of sustainability across the four store types.

The chi-square results showed a connection between retail format (independent variable) and sustainability

decision making in retail stores (dependent variable) with significance at P<0.05 level of significance.

Crosstab across retail formats (Table 1) showed that hypermarkets (100%), convenience stores (97. 82%),

Tesco’s Grocery Guide Helps Malaysian Husbands Who Struggle to Do the Shopping

Like in most parts of the world, Malaysia is currently on lockdown. The “Movement Control Order” started on March 18 and was only meant to last until the end of the month. However, in anticipation of a continued increase of coronavirus cases, it was extended to April 14.

During this period, people are required to remain in their houses. According to Senior Minister Fadillah Yusof, only one person in each family or the head of the household is allowed to leave to purchase essential items, the New Straits Times reported. Violators have to explain themselves to the police, who will “use their discretion on this matter,” said Fadillah.

While the government did not define the term “head of the family,” many Malaysian husbands have assumed the archaic gender role and replaced their wives as the grocery shoppers. So now, the important task of buying food is dependent on many clueless men who can’t tell a chicken breast and chicken thigh apart.

Facebook users are sharing hilarious sightings of men running around supermarkets aisles like headless chickens, clutching onto shopping lists and video calling their wives to select the right items.

According to Facebook user Cheanu Chew, one of these amateur shoppers even got an earful on speaker mode from his wife who was at home. Ouch.

Sensing the common confusion among inexperienced husbands grocery shopping, Tesco Malaysia came to the rescue. They’re helping out the headless chickens with, well, a picture of a headless chicken.

Posted on Tesco Malaysia’s Facebook page are shopping guides for chicken, fish, and vegetables that come complete with photos and labels printed in three languages — Malay, Chinese, and English.

Unsurprisingly, the initiative was met with loads of gratitude.

“Well done, Tesco Malaysia!” said one comment. Some netizens tagged their husbands and friends who are probably struggling with grocery shopping.

But others still were not confident that husbands will get it right. “Thanks Tesco but pretty sure the hubbies still will get things wrong,” said one commenter.

By the look of things, these guides might just hold the key to preserving the peace in Malaysia’s households.

Find Koh Ewe on Instagram.

15 online grocery shopping / supermarkets in Malaysia (updated)

Going for grocery shopping comes complete with a few things: bracing the traffic, walking up and down the aisle and queuing in line for checkout, among other things that most of us would rather not go through. It’s fine when if you have time and love doing all that, but what if you’re unwell and live on your own and the fridge is running on empty, or any other similar ‘disaster’?

We’re indeed lucky to live in a time where almost everything is available by the click of a button. If you think grocery shopping is a hassle and you would rather not do it, online supermarkets that provide home delivery services are your saviors! This is the updated list of local online supermarkets in Malaysia:

1. PRESTO
The grocery allows you to purchase non-halal items and gives you an 8% cash back if you pay using Public Bank credit card.
Payment Mode : Cash on Delivery, Credit Card and Online Payment
Delivery Charges :
> Orders below RM100 (RM15)
> Orders between RM100-RM300 (RM10)
> Orders above RM300 (Free)
Delivery Coverage : Covers most of Klang Valley area
Delivery Time: Check out the timetable
Website: Presto

2. REDTICK
Over 4,000 products are available, and if you need some items chilled, an arrangement can be made.
Payment Mode : Cash on Delivery and Online Payment via MolPay
Delivery Charges :
> Orders below RM100 (flat rate of RM8)
> Orders above RM100 (Free)
Delivery Coverage : Covers most of Klang Valley area
Delivery Time: 24 hours delivery (terms and conditions apply)
Website: Redtick

3. YOU BELI
Not only can you buy groceries, but you can also buy other non-food items such as books and clothes; it’s truly a virtual shopping mall.
Payment Mode : Credit Card, FPX, Cheque, Online Payment, PayPal
Delivery Charges : They currently offer free delivery by entering a code (available on site).
Delivery Coverage : Anywhere in Malaysia
Delivery Time: Within 1-5 working days
Website: You Beli

4. FOOD WORLD
The store caters for those with a slightly exquisite tastebud; with plenty of fine food and delicious meat on sale that are not available at other places, like the Wagyu beef.
Payment Mode : PayPal and Credit Card
Delivery Charges : Depends on destination and cost of the special packaging
(free delivery within Klang Valley, Penang and JB for orders of RM200 & above)
Delivery Coverage : Anywhere in Malaysia
Delivery Time: Your order will be delivered between 8. 00am and 9.00pm on the date of delivery. You have the convenient option of choosing from 4 delivery time-zones: 8am to 12 pm / 12 pm to 3pm / 3pm to 6pm / 6pm to 9pm.
Website: Food World

5. TESCO
Tesco currently has a special promo called the ‘Month-long Discount’ which features plenty of GST-imposed items on sale!
Payment Mode: Debit Card and Credit Card
Delivery Charges : Free delivery for purchases above RM200 (terms and conditions apply)
Delivery Coverage : Klang Valley, Penang and Johor Bahru
Delivery Time:
Website: Tesco

6. GROCER EXPRESS
There’s no minimum order amount required to shop here, so even if you desperately need only an item, you’re in safe hands!
Payment Mode: Cash on Delivery and Cheque
Delivery Charges: Same-day Delivery (RM5), Next-day Delivery (RM3)
Delivery Coverage: Petaling Jaya
Delivery Time: Check out the schedule
Website: Grocer Express

7.  SIBANA FOX
The store offers nutritional and healthy products carefully selected and both locally and internationally sourced.
Payment Mode : PayPal, Credit Card or Online Bank Transfer
Delivery Charges : 
> West Malaysia (RM7 for less than 500g, RM21.50++ for 2kg and above)
> Sarawak (RM10 for less than 500g, RM35++ for 2kg and above)
> Sabah (RM10.50 for less than 500g, RM42++ for 2kg and above)
Delivery Coverage : Anywhere in Malaysia and also international
Delivery Time: Within 1-7 working days
Website: Sibana Fox

8. FRESH CART
The store offers premium fruits and artisan goods delivered to offices and homes.
Payment Mode : Cash On Delivery and Bank Transfer
Delivery Charges : Free delivery for purchases RM70 and above to addresses in Kuala Lumpur and Selangor
Delivery Coverage : Check out the Delivery Chart
Delivery Time:
Every Tuesday to Sunday. Delivery schedule may vary according to delivery address
Website: Fresh Cart

9. WHY NOT ORGANIC
Aside from offering organic groceries, they also sell health-related consumer books by the Consumer Association of Penang (CAP).
Payment Mode : Cash On Delivery and Bank-In Cheque
Delivery Charges : Free delivery (terms and conditions apply)
Delivery Coverage : Anywhere in Malaysia
Delivery Time:
Within 1-7 working days
Website: Why Not Organic

10. RADIANT WHOLE FOOD
The store is a reputable and well trusted organic food provider in Malaysia, and they also offer free healthy recipes online.
Payment Mode : PayPal and Bank Transfer
Delivery Charges : Free delivery for orders above RM100. 00 on a single receipt (Peninsular Malaysia only)
Delivery Coverage : Anywhere in Malaysia and international 
Delivery Time: Within 1-14 working days
Website: Radiant Whole Food

11. BMS ORGANICS
Besides offering healthy and organic products, you’ll receive free RM5 coupon (for every RM100 purchase. Max up to RM15) and free sample on every purchase.
Payment Mode : Online Bank Transfer and Offline Payment (ATM, Cash Deposit and Bank Counter)
Delivery Charges : Free delivery applicable for orders of RM 180.00 and above on a single receipt (Peninsular Malaysia only)
Delivery Coverage : Anywhere in Malaysia and international
Delivery Time:
within 1-5 working days 
Website: BMS Organics

12. SAM’S GROCERIA
The store not only offers local and plenty of imported items, but also organic and diabetic food products for those with restricted diet.
Payment Mode : Debit Card and Credit Card
Delivery Charges : RM10 (next day delivery)
Delivery Coverage : Selected areas in Klang Valley
Delivery Time: 10am to 9pm daily.
Website: Sam’s Groceria

13. SOUKAI
Aside from offering local products, the store also offers Japanese products.
Payment Mode : Online Bank Transfer, Cash on Delivery, Credit Card and PayPal
Delivery Charges : Free delivery for RM99 & above (West Malaysia only)
Delivery Coverage : Klang Valley / Penang / Johor Bahru
Delivery Time: 8:00am – 12:00 pm / 12:00pm – 3:00pm / 3:00pm – 6:00pm / 6:00pm – 9:00pm
Website: Soukai

14. GREENBUG GROCER
The store offers responsibly and sustainably produced artisan food at a fraction of the cost.
Payment Mode : PayPal and Local Interbank Transfers (MEPs) 
Delivery Charges :
> Free shipping for orders above RM100 on a single receipt (West Malaysia only)
> A flat shipping rate of RM10 applies to all orders below RM100 for delivery throughout Malaysia
Delivery Coverage : Anywhere in Malaysia
Delivery Time: Between 3-5 days
Website: Greenbug Grocer

15. HAPPY FRESH
HappyFresh offers delivery within 60 minutes, and you could also purchase non-halal items. Rest assured that they have a system which separates halal and non-halal items.
Payment Mode : Debit Card and Credit Card
Delivery Charges : Delivery is free for your first order! The next-hour delivery charge is RM20 if your order size is under RM100 and RM15 if it’s over RM100
Delivery Coverage : Selected areas in Klang Valley
Delivery Time: 
Delivery hours are based on the opening hours of the stores they work with (usually between 10am and 10pm)
Website: HappyFresh (you’ll need to download their app before shopping)

How’s your online grocery shopping experience like?

UPDATE:

During this partial lockdown period, some online supermarkets are not operating or overwhelmed with orders. I found and personally called up a few other smaller, independent vegetables suppliers and verify that they are still operating:

Life in an MCO Malaysia: How grocery shopping is now a highlight, not a chore

To my relief, the shelves looked decently stocked and the produce, fresh and plentiful, quite unlike what I’ve heard from my family and friends in Penang and Kuala Lumpur where fresh vegetables have been hard to come by.

My resourceful (and Vitamin C-deprived) friends eventually managed to buy top-shelf produce from vendors who used to supply to restaurants and hotels. Said friends are now discovering the delights of organic Chayote and making beautiful jams from cape gooseberries.

Back in my little corner of the world, I navigated through the narrow aisles with a keen awareness of safe distancing. I picked up staples like bread, eggs, two whole chickens, assorted vegetables – and looked for the new staples of Dettol, latex gloves and face masks (all sold out).

The tinned food shelf looked sparse and although I loathe tinned food in general (except you, Tulip Luncheon Meat, you, I love), I felt a bit put out. It was possibly just my reptilian brain kicking in that this signalled a shortage and therefore an impending apocalypse.

Overriding this silly notion, I moved on to comfort food: Chocolate (Dairy Milk with Honeycomb will have to do in these dark times) for me, marshmallows for the husband and ice cream for, well, luck.

And finally my favourite part of any grocery shop, the fresh fruit section. I don’t discriminate over local or imported fruit but merely apply that line from King Lear: “Ripeness is all.”

The startlingly green grapes looked crisp, so those went into the basket, as did the perky guava. But wither the mango? I poked around the barrel and all I came up with were crushed balls of old newspaper. This did not fill me with a sense of dread (unlike with the tinned food), only despondency.    

Shopping done, I drove back to the ranch. Careful to dispose of my mask and gloves, I unpacked the groceries on the driveway so that they could be sprayed with disinfectant before being hosed down again.

“What news from the outside world?” teased my husband while helping me with this new extra step.

“All quiet but no mangoes,” I replied.

“Come and take a look in the garden,” he said with a smile. To my delight, there were some flowers on our mango tree. Maybe we will have mangoes after all.

90,000 Eating has become tougher, eating has become cheaper – Newspaper Kommersant No. 185 (6906) dated 09.10.2020

Against the background of declining consumer income in Russia, networks operating in the format of hard discounters are growing rapidly. Over the past three years, the number of such facilities has increased by almost a quarter. The trend will continue and will worsen, analysts say. This can be confirmed, in particular, by entering the niche of food retailers at the federal level.

At the request of Kommersant, 2GIS estimated the dynamics of opening grocery stores in Russia operating in the format of hard discounters (prices are on average 15% lower than in a regular discounter, limited assortment with display in transport packaging). From September 2017 to September 2020, their number throughout the country increased by 24.7%, to 139.6 thousand objects. Most of them are convenience stores: they account for about 64%. Another 34% are supermarkets, the share of hypermarkets in this market is only 2% (the format is losing its positions in all segments of food retail).

Among the network operators of hard discounters, there is only one large player – Svetofor, which, according to 2GIS estimates, had 712 stores as of September 2020 (an increase of 1.5 times in two years).Dobrozen, which also positions itself as a federal chain, has only 45 stores, although by September 2018 there were 51. The largest regional player, the Siberian chain Khleb Sol, in September 2020, had 140 stores, which is almost twice as many years ago.

Igor Shekhterman, Executive Director of X5 Retail Group
Hard discounters target the poorest

Dobrotsen told Kommersant that they intend to increase the number of stores by optimizing prices, for example, through the development of an assortment of goods under their own trademarks (Private Labels). Senior analyst at Gazprombank Marat Ibragimov notes that now private labels are an additional driver of increasing the profitability of the entire retail, the share of such goods among hard discounters in the future may reach half or more of the total assortment.

However, a representative of one of the major food groups clarifies, it is far from always profitable for manufacturers to release private label products by order of hard discounters: “Firstly, while a small number of large operators can guarantee a significant production volume.Secondly, such networks, as a rule, offer to engage in private label production almost on the verge of profitability. ”

Meanwhile, large retailers are already planning to enter the segment of hard discounters. X5 Retail Group announced that they intend to launch pilot stores of this format by the end of the year. Magnit has already opened five My Price discounters with a limited range of goods (up to 1.8 thousand).

In the mid-term, hard discounters will remain the most dynamically growing segment of the market, which can crowd out convenience stores in regional chains, says Mikhail Burmistrov, head of Infoline-Analytics.

In the first half of 2020, according to his estimates, the total share of discounters in grocery retail is 3% and in the next five years may increase to 10%. According to the expert, the main prerequisite for this is the stable growth of regular prices on the shelves of retail chains against the background of stagnating incomes of the population.

Alla Yurova, an analyst of corporate ratings of the National Rating Agency, agrees with this. But she believes that the development of the format will be limited to regional markets “due to significant deficiencies in quality and service” compared to other segments.Irina Bolotova, a consultant at Jos DeVries The Retail Company, adds that the incomes of the population in the regions suffered more than those of Muscovites.

She notes that in general, in the grocery retail market, demand is shifting from hypermarkets towards convenience stores, including hard discounters, which, as they gain popularity, can change the overall picture of the industry. Retailers are following customers, redistributing their business segmentation in favor of discounters, albeit not too tough, including the usual format of low-cost chain supermarkets.As a result, Alla Yurova believes, Dixy, Magnit and X5 Retail Group (Pyaterochka occupies 79% in the structure of the group’s retail revenue), O’Key with discounters Yes! ”, Which account for 11% of the group’s income.

Daria Andrianova, Khalil Aminov

90,000 Duty Free Langkawi. Liquor Prices and Location

What are duty free shops for most tourists? First of all, there is a wide selection of alcoholic drinks at low prices.Our compatriots, having escaped on a trip abroad, always collect puffy bags with bottles of Chivas Regal, Jack Daniels, Absolute. Girls usually buy Martini, Campari, Sheridan and, of course, Baileys.

The excitement is explained by the fact that you fly abroad once a year, the drinks are real, not fake, and the prices are sometimes 2 times lower than in a regular store.

But you can get to Dutik only during an international flight after passing through passport control and all searches.I think many wondered how great it would be if Duty Free was in the city, like a regular store …

This is possible on our planet! In Malaysia, on the island of Langkawi, we lived for a whole month, just 2 steps from Duty-Free shops. There is also duty free on Tioman.

Prices in Duty Free Langkawi

In 2019, in all duty free you need to show your passport (its photo or copy).

Wouldn’t sleep enough … With such prices for alcohol … We are not drunkards, not drinkers, but the temptation to take a can of beer every day is very great.Approximate prices for alcoholic beverages:

  • A can of local beer Skol 0.3 costs 1.5-2 ringgit on average ($ 0.5)
  • Thai beer Chang, Tiger 2-2.5 ringgit (0.5 $)
  • Imported beer (Hoegaarden, Heineken) from 4 ringgit (1 $)
  • A bottle of wine from 16 ringgit ($ 4). On average 25-30 ringgit (6 $)
  • Bottle of Jack Daniel’s style whiskey 50 ringgit ($ 13)
  • 3-liter Jack Daniel’s 80 ringgit ($ 20)
  • 4.5-liter bottle on Red Label swing 243 ringgit ($ 60)
  • Tequila from 18 ringgit (4.5 $)
  • Liqueurs like Baileys and Sheridan – 50-60 ringgit ($ 14)

And this is how we celebrated the new year.A two-story box of Ferrero Roche chocolates (30 pieces) cost $ 8. In Moscow, so many Ferrerocks would cost more. We tried to make a Tequila Sunrise cocktail from improvised ingredients – tequila, juice and Schweppes:

Beer

Beer in Duty free Langkawi is on sale at very competitive prices. We “had” to drink a jar almost every day. Although, we practically did not take European varieties, most often we bought Skol beer or Thai Chang.


There is also an Indian Kingfisher! But the taste is poor.In India, Kingfisher is better.


Chang beer looks different here than in Thailand

Duty Free, like a regular grocery store

We went to Langkawi every day to shop at Duty Free, as they sell not only alcohol, but also ordinary products.

Of course, the choice of products is very specific, mainly chips, nuts, cookies, chocolates and sweets.

But you can even find breakfast cornflakes and milk in the big ditties.Yoghurts are also sold here. We also bought drinking water at the price of 1 ringgit for 1.5 liters.


Flakes are rare in Langkawi. Price 8.5 ringgit (85 rubles)


Milk in Langkawi is quite expensive – from 65 rubles per 1 liter

Duty free shops have become for us the most ordinary shops during this time. And every year there are more such stores on the island. Often, for the purchase of a drink, a backpack or even a small suitcase is handed over for free.Very pleasant and, most importantly, unexpected. Now, after Langkawi, there is no trepidation in the chest at the sight of all kinds of Dutyfree at the airport. I already forgot when we bought something in the dutik


Duty Free Langkawi

The largest duty free in Langkawi is marked on the map

How do we prepare for the trip

  • We buy tours on Travelata
  • We are looking for tickets at Aviasales
  • We rent hotels through Booking, and apartments for Daily rent. ru
  • We make insurance on Cherehapa
  • Airport transfer via Kiwitaxi website
  • Card with cashback for travel ALL Airlines
90,000 Flourishing food retail in Southeast Asia. News and Events of a Major Distributor of Healthy Foods | Trade and production company “EKOLAND”

The main indicator of the prospective development of Southeast Asia is its population.According to world statistics, the population of Southeast Asia is approximately 8% of the world’s population, i.e. more than 600 million people. The increase in the number of people living and the simultaneous growth of income of the population leads to the rapid development of retail trade activities in the countries of Southeast Asia.

It should be noted that the Southeast Asian market has tendencies typical of other Asian countries.

1.The rise and rise of e-commerce

Step by step, online retail is growing and beginning to spread to the sales market, however, despite its rapid development, the e-commerce market is not large enough at the moment. According to forecasts of experts, in 5 years the turnover of e-commerce will be about $ 150 billion.

A significant contribution to the development was made by Chinese online retailers looking for previously unknown sales markets.So, for example, in 2016, a large online store bought out shares of the Lazada platform, which is one of the largest online stores that supplies its goods in Asia. As a result of the launch of the day of sales, the company managed to get more than 3 million orders.

The world famous platforms Amazon and eBay are also trying to increase their own influence in the regions. The heyday of online shopping is due to the fact that, unlike Western buyers, numerous residents of Asian countries have just begun to reveal the world of online shopping.

2. Growth of sales of goods of daily demand on the Internet

In parallel with the development of Internet commerce in Southeast Asia, online delivery of goods begins to gain momentum. A popular grocery delivery app that has gained significant traction in Thailand, Malaysia and Indonesia is the HappyFresh platform. This application guarantees fast delivery of goods within 60 minutes.

The main player in Singapore in the FMCG delivery market is RedMart.Its distinctive feature is that this platform supplies its products directly from manufacturers. This allows you to buy in bulk and present consumer goods for sale at an affordable cost.

3. The flourishing of convenience stores

The most widespread in the countries of Southeast Asia began to gain retail outlets located near residential buildings. Over the past year, one could observe a sharp increase in many Asian countries.For example, in Malaysia, the number of convenience stores at home increased by more than 15%, while in Vietnam their growth over the past year was about 10%. Currently known in many Asian countries is the 7-Eleven chain. There are about 11 thousand branches in Thailand.

Indonesia

At the moment, Indonesia is considered the favorite in the field of retail trade in the states of Southeast Asia, where retail accounts for more than 6%.According to world research, Indonesians are in the top 3 ratings of optimistic buyers, which is the reason for the strong demand and the growing popularity of retail. It should be noted that Indonesia is one of the few Southeast Asian countries where the middle class is over 20%, or about 55 million people, which in turn contributes to the development of retail trade not only in megacities, but also in small villages. The most popular retailers in Indonesia are Indomaret and Alfamart.

Indomaret, in turn, is the largest retail chain in Southeast Asia, successfully squeezing out a large foreign player from the Indonesian market, namely the 7-Eleven chain of stores.

Although Alfamart lags behind its main competitor, it is still considered one of the first retailers to successfully enter the foreign market.

Vietnam

Despite the fact that the total size of trading floors in Vietnam is not large, recently there has been a rapidly growing trend of growth and demand for the retail market in this country.A distinctive feature that distinguishes Vietnam from many Asian countries is that the family business is firmly on its feet, preventing large retail chains from occupying the main positions in the retail market. Thus, the total number of supermarkets is slightly less than 6% throughout the country and is considered one of the lowest in the region.

However, despite the strict dominance of the small-format family business, specific grocery store chains have spread in Vietnam: VinMart, Vingroup, Queenland Mart.

Thailand

The retarded development of retail trade is noted in Thailand. The problem is that the Thai market is oversaturated, and the main players – the American 7-Eleven, the Japanese FamilyMart and the British Tesco Lotus – have firmly taken their place in the market and are not losing their grip.

Especially popular among locals and especially among American and European tourists is Tesco Lotus as a tried and tested shopping mall.

The main competitor of Tesco Lotus is the Big C retailer, whose stores have gained particular popularity in certain countries: Vietnam, Laos and Cambodia.

NOVOKUZNETSK MILK CARRIER | Scania Russia

“When I was still at Soroyezhka, I was taught safe and efficient driving by one of Scania’s instructors,” notes Vasily Romasyuk. – Now I understand that it is not in vain. I learned a lot, both about Scania technology itself, and ways to save fuel, drive efficiently, thereby being really useful to the company. “

Nina Ivanovna Seledtsova, Executive Director of Rodnaya Zemlya Management Company, notes: “Scania meets all our requirements: reliability, quality of equipment, service at a high level, that’s why a car of this manufacturer was chosen, so far there is only one Scania in our fleet, but this is only Start. When choosing, we were guided by the experience of owning Scania trucks by a familiar company that has been operating this particular brand for many years.

In an unfavorable environmental situation, especially in Novokuznetsk, the management of the Rodnaya Zemlya Management Company pays special attention to the environmental parameters of the vehicle when choosing a truck. “Unfortunately, most trucks today do not meet environmental safety requirements,” says Nina Ivanovna, “and therefore the main cause of air pollution in cities is car emissions. Since we are aware of the seriousness of the situation and strive to contribute to the improvement of the environmental situation in the city, we chose a Scania truck that complies with the Euro-4 environmental standard. “

“In today’s economic environment, flexibility in organizing work processes is important. To stay afloat, you need to keep up with the times in everything: in technology, in technology, in the development of new ideas that meet the needs of consumers, in the professionalism of employees. Therefore, it is necessary to update in a timely manner not only the used inventory, working equipment, but also the technologies used, as well as the professional skills of the employees, – says Nina Ivanovna. – It is also important to treat the process of doing business with social responsibility.Dairy production is a responsible process, because we do it for the sake of human health. Therefore, the interests of our consumers and ours completely coincide. ”

Text and photo: Yulia Gavrish
90,000 Malaysian Toyo Factory: Atomic-Level Manufacturing. Many buyers are concerned about whether the Toyo and Nitto tires produced in the Malaysia plant are of the same quality as in the Japanese factories. We decided to answer this question.

Why did Toyo choose Malaysia?
Malaysia is called the “New Asian Dragon”.The country, in terms of total production, ranks third in Southeast Asia and thirty-eighth in the world.

The location of the tire production is advantageous here due to the following factors:
1. Malaysia is the world’s largest natural rubber producer.
2. Liberal tax policy.
3. Skilled workforce.

Toyo Tire Malaysia Tire Works.
The factory is the most modern of all Toyo factories and was opened in 2013.Quality standards are fully consistent with the standards in force in factories in Japan and the United States. In 2019, the company produced 6 million tires. The enterprise is located in Taiping, 300 km. north of the capital Kuala Lumpur and covers an area of ​​600 thousand square meters.

The products of the Malaysian plant are intended for:
1. America – 30%.
2. Europe, incl. Russia and Kazakhstan – 40%.
3. Japan – 15%.
4. Southeast Asia – 15%.

T Tire technology:
The Toyo plant in Malaysia uses the same equipment and manufacturing systems as those found in Japan. The quality of the tires produced is absolutely identical to the tires produced at the Japanese factories.

Key roles in production are played by:
1. Production system ATOM (Advanced Tire Operation Module).
2. Quality control system BMP (Best Manufacturing Principles).

BMP quality control system.
The system includes instrumental checks at all stages, as well as visual inspection by a specialist of each finished tire. The entire technological chain uses a TPS system adapted for tire production, developed by Toyota managers. The system implies maximum automation of all technological processes, including stopping the process when even minor problems are detected, which has a positive effect on the quality of products.

ATOM tire production system.
The ATOM system is Toyo’s own development, which is used in all factories of the company and is a complete “Collection” of modern tire technologies, which has been expanded and supplemented.

If we talk about the standard tire production process, it looks like this: first, a carcass is wound on the drum layer by layer, then it is connected to the sidewalls. The resulting wheel is inflated like a ball, connects to the tape of the future tread and goes into the vulcanizer.Each of these stages – extrusion, calendering, material trimming, tire parts manufacturing – is a separate production area.

The ATOM technology differs in that it maximally combines the individual operations between the preparation of the rubber compound and the final vulcanization into a single continuous process, including the manufacture of components and assembly of the tire. This significantly reduces the production area and reduces the time for tire production FIVE TIMES! But most importantly, the tire is more uniform.

Another feature of the system is that the rubber parts of the tire are not glued, but joined in a seamless way, using a special prepulcanization technology of the ERB rubber cord. The cord is irradiated with a stream of electrons and is combined into a single whole in a special chamber. Under the influence of this flow, the rubber becomes denser and more elastic, therefore, in the subsequent stages, the particles of the pre-vulcanized cord do not penetrate into the inner hermetic layer adjacent to it, which is in contact with the air pumped into the tire. In this regard, the hermetic layer becomes thinner, which reduces the weight of the tire.

Forecast for the development of the retail sector in 2021 | Deloitte CIS

The changing retail landscape

As part of its 2021 Retail Sector Survey, Deloitte interviewed 50 retail executives and 15 Deloitte industry professionals to get their views on what the retail world might look like in the aftermath of the pandemic and what retailers can expect. companies when planning work in 2021 and in subsequent years.Understanding the influence of political and economic factors will be critical in making future investments and developing business strategies. Planning in an ever-changing political landscape is challenging, but it is worth considering in more detail how the proposed changes might affect the retail market.

There is no doubt that the evolution of the pandemic and the timing of the launch of the mass vaccination campaign will determine the vector of economic development in 2021. Retail executives are unanimous that the economy will not return to pre-dock levels overnight. Six out of ten executives estimate that this will happen in the next one to two years, but a quarter of respondents predict a longer recovery period – from two to five years. Playing by the old rules will most likely not work anymore, and new bold decisions will be required to gain a competitive advantage.

Grocery stores, home and home improvement providers, and FMCG stores have all benefited from changing consumer behavior and becoming basic service providers.In contrast, clothing stores and department stores have fought for survival since the beginning of the pandemic and see cost reduction as their main task in the coming year. Despite these differences, executives are unanimous that the challenge posed by the crisis cannot be left unanswered, since for many companies the current situation is a unique opportunity to restructure the business and establish new rules of the game for the participants in the retail market. In particular, our respondents identified four priority areas in which dramatic changes and a large inflow of investments are most likely expected:

  • Digital Differentiation
  • Supply chain resilience in a crisis
  • OSH strategies
  • Cost restructuring
  • 90,066 90,000 Siberian tourists stuck asking to be picked up from Malaysia

    © putidorogi-nn.ru. Petronas Towers in Kuala Lumpur, Malaysia

    25 Apr 2020, 06:20

    Hundreds of Russians cannot fly out of Malaysia due to the coronavirus pandemic. Among them were Siberians. All flights from the country were canceled, and the Ministry of Foreign Affairs of the Russian Federation does not provide material assistance to tourists and ignores appeals. Taiga.info publishes passengers’ monologues.

    The quarantine was extended for another two weeks due to the coronavirus pandemic in Malaysia, which expired on April 28. Residents of Irkutsk, Krasnoyarsk and Novosibirsk told Taiga. information about how they cannot get the necessary medicines and buy food. During the month of quarantine, they received the only payment from the Russian state through State Services.

    Marina Cherenkova, Novosibirsk: “Both the government and the presidential administration have contacted”

    I flew to Malaysia on March 15 with Malaysian Airlines and S7 via Bangkok. I came to visit my son, and wanted to go back on March 25, but then everything was closed in Malaysia, and I turned to the embassy.I sent them scans of tickets and documents.

    Approximately two weeks later, I was informed that the embassy would not deal with us, only the State Service portal. There I twice tried to fill out questionnaires for material assistance, but there were severe problems with the site.

    I received financial aid only on April 9, despite the fact that payments should come daily, starting from the date of the planned departure. The only thing the embassy helped me with was that they gave me a certificate for the employer that I could not return to my homeland.

    I had to take leave without pay at work. Of the other Russians who stayed here, almost no one receives help, judging by the communication in the general chat.

    Both I and my relatives wrote to the Foreign Ministry many times, but we were all sent the same replies. I applied to both the government of the Russian Federation and the presidential administration, but everywhere they are redirected to the Ministry of Foreign Affairs.

    The problem is that there is no drug for the heart I need, I have to replace it with another one, which affects the quality of life.The embassy is also aware of this.

    Lyudmila Polezhaeva, Krasnoyarsk: “One girl gave birth here”

    In Malaysia, I live with my daughter, whom I flew to visit on March 8, I wanted to return back on April 8 by S7. When everything started to be closed, I transferred the data to the embassy.

    We have a strict quarantine here, the military and the police are everywhere, you are allowed to leave the house only to a nearby store. You can drive or walk only one person per family.But I don’t know the language, so I can’t go anywhere beyond my condominium at all.

    I am glad, of course, that we already have fewer sick people than convalescents. But while the quarantine, and it is not known what will happen next.

    My return tickets are missing. I bought one on April 5th via Beijing, and the second via Bangkok on April 8th. The airline did not return the money.

    Of course, there are not enough funds, because everyone is sitting at home, no one has work, all enterprises are closed. Monetary aid from Malaysia is also coming to an end.They gave me material aid through the State Services in eight days, but since April 16, I have not received anything.

    Russian-speaking people in Malaysia have even created a fund for those in difficult situations. They deliver food packages, help tourists to go to the hospital. One girl even gave birth here.

    In the group we try to support each other, we have already turned wherever we could. For some reason, they can take people out of Fiji, but they don’t want us. It is clear that there are no direct flights from here to Russia.

    Many people cannot leave here.Three people from Krasnoyarsk, from Novosibirsk and Irkutsk, a lot of people. We agree to come to any city beyond the Urals and sit on observation if necessary, although we are already in strict quarantine.

    It is very difficult to endure all this morally, you sit and do not know what to expect. All have expired visas. And if Malaysia opens the border, we will have to leave here in two weeks. But how do we fly away

    Our consulate does not deal with these issues, but they do not refuse us, they even helped some of them pay for the hotel, brought food.

    Irina Radionova, Novosibirsk: “They wrote to Maria Zakharova, but it was useless”

    My husband and I and two children flew from Russia to Bangkok on March 15, from there on March 17 to Malaysia, where quarantine began the next day. They wanted to fly back via Bangkok, Singapore and Vietnam. And already from Vietnam they were supposed to return to Novosibirsk by S7 on April 2. But due to quarantine, all flights were canceled, and we were evicted from the hotel.

    Now we are living with a Russian guide on the island of Langkawi, because we have no relatives here.The hotel reservation ended on March 26th.

    We called the embassy, ​​but they have no flight information. They left applications for material assistance on the State Services, but they also cannot help in any way

    In Malaysia, now you cannot go anywhere with children. They are already asking to go home, crying, but I can’t help.

    No medical aid is provided for us. It’s good that we are still healthy. If we get infected with the coronavirus, I’m sure no one here will help us. The money ran out long ago.

    Thanks to the Russian-speaking community, they brought rice, butter, bread, milk, oatmeal, shampoos, powders, even meat and fruits for children.

    In Novosibirsk, I work as the director of a retail store in the Mega shopping and entertainment center, but it has now been closed.

    There is no financial assistance from the Ministry of Foreign Affairs either. The only thing was that it was there that they gave me my phone number of the Russian-speaking community so that they could bring us food, because there is already nothing to feed the children with. It’s just a disaster, I don’t know what to do.It’s scary that they are not going to take us out at all.

    I wrote letters to the Novosibirsk deputies. They, through State Duma Deputy Alexei Zhuravlev in Moscow, sent a letter to [Russian Foreign Minister] Sergei Lavrov, the reaction is still zero. [Foreign Ministry spokesman] Maria Zakharova was written to the president’s website, but to no avail.

    Why are people taken out from Seychelles, Fiji, Mauritius, but 340 people from Malaysia cannot? We were simply left to fend for ourselves.

    Prepared by Irina Belyaeva

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