Is brent cross open today: Keeping everyone safe – Brent Cross

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Keeping everyone safe – Brent Cross

Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. These include:

Safety Measures:

Here’s our quick guide to help you plan your next visit.

Our priority is yours and our colleagues’ health and we have introduced a range of measures to keep us all safe. These include:

  • Clear signs throughout the centre reminding everyone of the need to social distance and to avoid shopping in large groups.

  • Hand sanitiser stations around the centre.

  • Enhanced cleaning procedures throughout the centre.

  • We encourage card or contactless payments at our Pay on Foot machines in the car park.

  • In line with government guidance, face coverings are recommended throughout the centre and in all our stores, unless you are exempt

To further assist you when planning your visit, we have introduced Crowd Checker on our website and PLUS app. Crowd Checker allows you to see how busy the centre is in real time.

Please bear with us, as it might take a little longer than normal to get what you want when you visit.


Below is a range of answers to the most frequently asked questions to help plan your next visit:

Is the Customer Information Desk open?

The Customer Information Desk is currently open, see timings below.

Monday – Friday 10am – 8pm

Saturday 9am – 8pm

Sunday 11am – 6pm

Is the Collect+ service running?

Collect+ is available at the Customer Information Desk for collections and returns.  The service is available during Customer Information Desk opening times, see below.

Monday – Friday 10am – 8pm

Saturday 9am – 8pm

Sunday 11am – 6pm

Will the toilets be open?

Yes – the toilets and baby changing facilities are open although we have introduced measures to encourage social distancing.

Which stores are open?

If you are planning to visit a particular store, please visit their page here for the latest information.

Can I use the lift?

Our lifts are available for use but social distancing is required at all time, and we are recommending one person or household per lift. Please only enter a vacant lift when it becomes available. This may mean delays to your journey through the centre during times of high use.

Are the car parks open?

All Brent Cross car parks are open. For further information please visit here.

Is the Shopmobility open?

Shopmobility services have reopened on a pre-booked, appointment only basis. For details and contact information please click here.

Do I have to wear a face mask/covering?

In line with the latest guidance from the Government, face coverings are recommended throughout the centre, including in all our stores, unless you are exempt. More information and guidance on who is exempt and ways to disclose this are available on the Government’s website here.

Brent Cross | 020 8202 8095 Opening Times

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