Dhgate orders: Sorry, this page can’t be found.

Содержание

DHGATE.COM ORDER TRACKING | Get your DHgate.com Parcel Delivery Status

What is DHGate?

DHgate is one of the largest online wholesale marketplaces and one that pioneered the concept of wholesale to an online space. DHgate specializes in business-to-consumer (B2C) and B2B (business-to-business) cross-border e-commerce. Using the DHGate whole online platform, you can purchase high-quality products from factories at relatively lower prices than retail, which is the unique selling point of the brand.

DHGate prides itself on providing an easy, fast, and safe purchasing experience for customers and businesses worldwide, and works with a number of international delivery and logistics partners to help deliver products internationally.

As well as wholesale goods, they also provide payment services, financing, escrow protection services, and logistics solutions to any business that wants to buy and sell products in large quantities (wholesale). In fact, DHGate is responsible for delivering more than a 22million products every year in collaboration with DHL, FedEx, and UPS. A recent review of the platform showed that there were over 21 million registered users (customers) and a further 2 million registered Chinese sellers using the platform. Products sold on the website included cosmetics, health supplements, electronics, apparel, footwear, electronics, machinery, software, and much more.

Today, DHGate is one of the largest B2B digital platforms in China. DHGate is also available in 8 different languages. The platform accepts American Express, MasterCard, Visa, and other major credit cards via its safe online payment service which is trusted by businesses to facilitate global B2B sales.

Where is DHGate located?

DHgate is a Chinese company which is headquartered in Beijing. Due to its position, it specializes in linking small and medium-sized Chinese businesses with worldwide buyers at wholesale prices, who then can sell on products found on the platform at a profit.

DHGate uses multiple courier and logistics channels to deliver its products around China and the world and therefore, leading many to wonder how to track a DHGate order. Some are concerned that they will have to track through different couriers as their order is handled by different couriers in the different countries it will pass through during its delivery journey. Others are worried that the official courier that the package delivery will be handled by may also lose the ability to track packages in some parts of the world. Indeed, with sites like DHGate making international shipping sometimes a lot of difficult guesswork, a solution for universal tracking all in one place was needed, which is exactly what Ship24 provides.

Ship24 tracks thousands of different couriers, logistics companies, and eCommerce platforms – like DHGate – simultaneously, providing users with a one-stop-shop tracking experience. With Ship24, DHGate tracking couldn’t be easier with customers only required to enter their DHGate tracking number on the Ship24 website to begin worldwide DHGate order tracking. Find out why thousands of businesses and individuals are using Ship24 for DHGate tracking, and tracking for thousands of other sources, today, by visiting the Ship24 homepage.

Is DHGate a legitimate platform to use?

DHgate is a legitimate digital platform that has been selling and delivering goods to international buyers for over 17 years. Indeed, since 2004 the millions of registered members stand testament to successful buying and selling experiences using the site, which has led to consumer confidence in using the DHGate platform.

However, as the website is an online platform, the quality of products can vary. To protect customers and businesses from buying product poor quality or substandard products, they have introduced a customer rating system, where those who have previously purchased the products can review products to help future buyers make the best choice. This has also been a popular feature of the DHGate platform and further boosted confidence in the purchase of products.

One of the main issues that DHGate has faced has been consumer worry over the delivery process which purchases undergo. As DHGate offers global delivery, multiple couriers and transportation companies are involved in the logistics of moving orders, which can sometimes give the impression that there’s more chance or orders being lost along the route. Fortunately, Ship24 offers worldwide DHGate tracking on products both for individual orders and for businesses. Whether you are making a single purchase from a Chinese merchant for delivery in the USA, or are a business based in the EU making multiple B2B purchases on the site frequently, Ship24 has a range of tracking options to meet your needs.

For casual users, you can track a DHGate package for free on the Ship24 website. You don’t need to sign up or enter any personal details either about yourself or your package, simply enter the DHGate tracking number that you receive after making your purchase (from either the merchant or the website itself) and you can get instant access to information about the location of the package, its journey so far and its current status. You can use this system as many times as you like until your package is delivered, twenty-four hours a day, seven days a week!

For businesses who require more advanced tracking capability, we also have webhook and DHGate tracking APIs which integrate directly with your business system to bring you tracking information whenever you need it. We have a flexible price range offering as many DHGate tracking (or indeed, tracking of any other courier) calls as you need with competitive prices corresponding with the amount that you need for your business. For more information, check out our dedicated tracking webhook and shipment tracking API pages for more information and take your B2B tracking capability to the next level for yourself and your customers.

How long does it take for DHGate to deliver?

DHGate usually delivers orders in around 3 to 15 working days. The time it takes DHGate to deliver will depend on a number of factors and there is not only DHGate shipping time that you need to take into account but there is also the processing time. Processing time is the time it takes for orders to be received and organized by the handler and the warehouses or processing center where your order is located. Special orders, such as bulk orders or orders of an unusual size or weight may take longer. Also, if the product you ordered needs to be sent from a storage warehouse to a processing center, it can also take more time.

Finally, the customer will also have a choice of courier and delivery service from which to choose, which will allow them to opt for faster or slower delivery times based on their preference. The reason for the big difference between delivery times is that some businesses will choose the cheapest and slowest delivery option for bulk orders, in order to save money and improve profits on their stock. This means the DHGate package will most likely be delivered via sea, which is the longest method of transport. Single orders, typically B2C, will be sent via the fastest method possible, which is by air. However, this will also be the most expensive method. Regardless of the variables concerning your package or the transportation method and courier chosen by the consumer to have it delivered, you can track any package end-to-end with Ship24.

Ship24’s powerful, universal systems offer end-to-end DHGate order tracking, meaning you can keep up-to-date on the progress of your parcel at every step of the way, using just the DHGate tracking number.
Please note, when you make a DHGate order, you will receive an estimated delivery time for your purchase. You can make sure that your order is keeping to this delivery estimate by tracking your DHGate order through Ship24.

Which couriers does DHGate use for deliveries?

After making a purchase on the DHGate website, the seller will dispatch your order, which will be delivered either by one of their delivery partners or – where possible – the courier you have chosen. Once your order has been dispatched, you will be provided with a tracking number. Remember, the delivery of your parcel could be handled by any of the following companies and postal services, or others:

The tracking number you receive from the seller will correspond with the courier who is handling your parcel. However, you do not need to know who is handling your parcel if you are tracking with Ship24. Ship24’s auto-detection system allows it to scan all of the couriers above, as well as thousands more, to find and bring you DHGate parcel tracking information.

Please note, the retailer is responsible for providing you with the correct tracking number after your DHgate order has been shipped. The order status will be available within 5-10 business days depending on how long shipment processing takes. If the DHgate tracking number is not given to you by the seller, then you should contact the seller for it. If for any reason the seller does not respond to you, then you can open a dispute on the DHgate website for a full refund.

If you are not being able to track a DHGate order with the tracking number provided within 10 days from when the retailer received the order, you should contact DHGate for a full refund. You can continue to check your DHGate tracking number on the Ship24 website as many times as you like while you wait for the processing period to pass.

How do I open a dispute on DHGate?

To open a dispute regarding a DHGate parcel, all you need to do is sign into the “My DHGate” website and then click on “Orders”. It will open a drop-down menu, from which you need to select the “Active Orders” tab and then select “Shipped”. Here you will see a list of all shipped orders. Click on “Return Refund” and then provide the reason why you are claiming a refund.

You can get universal DHGate tracking through the Ship24 website.

How much is shipping on DHgate?

The standard shipping DHgate fee is 3 percent. Once a merchant accepts an order, the buyer will be required to pay DHgate the aforementioned fee within 3 days’ time. Once confirmation of payment is received by DHGate, the product will be shipped to the buyer.

All of the shipping couriers available to deliver an item will be shown on the product purchase page, along with the estimated delivery timeframes of each courier and corresponding shipping costs.

DHgate express delivery options will likely be handled by big international couriers such as UPS, FedEx and DHL. No matter which courier you choose, make sure you track your package with Ship24. DHgate tracking is best done through Ship24 because the system allows you to track a DHgate package that is handled by multiple couriers. For instance, if your package is first handled in China by the China Post or 4PX, but then received and delivered by DHL in Europe, you could face difficult maintaining full tracking visibility as it passes overseas and between couriers. With Ship24, you will continue receiving tracking information no matter who the courier is who is handling your parcel. This is why Ship24 is perfect for international parcel tracking and especially international DHGate tracking.

Is DHgate safe for debit cards?

DHgate has developed a very reliable reputation as a digital marketplace. This is for the following reasons:

  • Customer reviews: The fact that people who have already purchased a product can leave reviews means customs can make informed decisions on purchases, removing the chance of negative shopping experiences on the site and boosting reputable merchants’ profiles
  • Secure payment methods: DHGate offers secure only payment methods with international cards (such as visa) on all its products
  • Full refund policy: A full refund policy is available on orders which are unsatisfactory, broken, not delivered or where an invalid DHGate tracking number is given by the seller

How can I contact DHgate customer services?

If you have a problem with a DHgate order or their service, you can interact with the customer services team live via the online chat feature on the website. Alternatively, you can find other ways of contacting DHGate on the ‘contact us’ section of the website.

Here you will find multiple options that include “Chat Online”, “Message”, “Dispute Zone” or “Social Media”.
Please note, if your message is related to your product, then you must contact the seller first. If your concern is about your DHGate tracking, remember to try your DHGate tracking number in Ship24 first in order to make sure no information is available.

How To Fix Common DHGate.com Problems

Instructions to help with popular customer service issues

Popular DHGate.com How-to Guides

How Do GetHuman’s How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common DHGate.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing DHGate.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other DHGate.com customers

I CONTINUE ASK WHEN MY ORDER WILL BE SHIPPED AT THE NOBLENESSOO STORE, BUT I DID NOT RE…

I want to return the NBA jersey I got because the size is too big. When I use the DHGat…

I would like to know when will I receive my wedding dress please

Il mio ordine n. ********** non * stato inviato o trattenuto in dogana.

Sono pi* di dieci giorni che ho effettuato l ordine ma ancora nessuna notizia

I have bought a wedding dress and I would like to know when I am going to receive it thanks.

i ordered * kits not long ago and i still have not received my money for it after i ful…

I want to know when I will get my wedding dress

Bonjour,*Je souhaiterais me d*sinscrire du site DHGATE. Merci

Hello ,*Order number – ***********My name – Shailaja amehra**My order was cancelled on. ..

Hi customer service I mastekly bought same shoe and sme size please cancel it I try to…

Hi customer I mistake bought same shoes and same size of shoe please I need my order to…

Can someone email me at *****@***.com I purchased a item back in may they said it will…

All of my account history disappeared and I have two orders paid for and not yet shippe…

Hi I have not received my order and I can’t open a dispute

I made a order by mistake and would like a refund and return

I bought these shoes from dhgate and they came in the mail damage and unabled to be wor…

Hi, my problem is that I want to do a payment – of two FCBarcelona T-shirts, the order…

See more issues reported by DHGate.com customers

Does GetHuman write how-to guides because they are a partner of DHGate.com?

GetHuman has no affiliation whatsoever with DHGate.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of DHGate.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

How To Fix Common DHGate.com Problems

Instructions to help with popular customer service issues

Popular DHGate.com How-to Guides

How Do GetHuman’s How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common DHGate.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing DHGate.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other DHGate.com customers

Hi i have to buy different objects and i need to buy other, but in this moment when i g…

Good morning,*this * for information about the order * ********** (tracking code: LZ…

I CONTINUE ASK WHEN MY ORDER WILL BE SHIPPED AT THE NOBLENESSOO STORE, BUT I DID NOT RE…

I want to return the NBA jersey I got because the size is too big. When I use the DHGat…

I would like to know when will I receive my wedding dress please

Il mio ordine n. ********** non * stato inviato o trattenuto in dogana.

Sono pi* di dieci giorni che ho effettuato l ordine ma ancora nessuna notizia

I have bought a wedding dress and I would like to know when I am going to receive it thanks.

i ordered * kits not long ago and i still have not received my money for it after i ful. ..

I want to know when I will get my wedding dress

Bonjour,*Je souhaiterais me d*sinscrire du site DHGATE. Merci

Hello ,*Order number – ***********My name – Shailaja amehra**My order was cancelled on…

Hi customer service I mastekly bought same shoe and sme size please cancel it I try to…

Hi customer I mistake bought same shoes and same size of shoe please I need my order to…

Can someone email me at *****@***.com I purchased a item back in may they said it will…

All of my account history disappeared and I have two orders paid for and not yet shippe…

Hi I have not received my order and I can’t open a dispute

I made a order by mistake and would like a refund and return

See more issues reported by DHGate.com customers

Does GetHuman write how-to guides because they are a partner of DHGate.com?

GetHuman has no affiliation whatsoever with DHGate.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of DHGate.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

How Do I Return an Order to Dhgate?

Unfortunately, you may run into a situation with an order from DHGate that leads to you returning the package. here’s some helpful tips to assist you.

DHGate is an online retailer that mainly provides a platform for businesses to sell to other business. The Chinese company also delivers these products to any location on the planet.

Unfortunately, you may run into a situation with an order from DHGate that leads to you returning the package. When you return an order to DHGate, you can either get a refund for the purchase or get a replacement. However, DHGate has certain terms and conditions for returning any of their orders.

You can return an order to DHGate if the package has an invalid tracking number, if the item delivered was not as described or if the order was received but there is still a need to return.

Invalid tracking number

If there is no tracking information about your order on the shipping courier’s website, you can open a dispute and request a “Return and Refund” with the reason being “Invalid tracking number”.

If the tracking number is present but the delivery information does not match that given by the buyer or the buyer does not provide any shipping documents, you can initiate a return.

Items not as described

If the items in your order are not delivered as described for example if they are having performance of quality issues, you can return the order. You can also return the order if the items are damaged or defective.

You should return an item to DHGate if the specifications of the item do not match the description on the website. If the number of items in the delivery are not the number you order, a return is warranted.

Received well but need to return

You can return an order that is correctly delivered if it has a guarantee for example a 7 day guarantee where the package should be returned in 7 days of delivery.

Items that are delivered in time and are in good working condition can be returned if the buyer realizes it is a counterfeit good or if does not serve the purpose described.

Returning the order

To return an order to DHGate, you will have to first open a dispute on the site. The time frame you have for opening a dispute will depend on the courier through which the order was shipped.

Moreover, the manner in which you open a dispute will depend on whether you dispute the charge via PC or the mobile app.

To open a dispute through via a computer:

  1. Launch your web browser
  2. Open the DHGate website and log in to your account
  3. Select “My DHGate” on the top right corner of your account’s homepage
  4. Select “My Orders” on the next page
  5. You should see a “Search My Order” tab with empty fields below it. Type your order number. If the order status is “Item being processed,” click the “Request Refund” tab at the bottom right part of the page. If the order status is “Pending Delivery Confirmation,” click the “Open a Dispute” tab. If the order status is “Buyer Accepted Goods/Payment Released,” select the “Open an After-sale Dispute” tab.

It is crucial to note that you can only open a dispute through DHGate’s app if the order status is “Pending Delivery Confirmation” which is done by the following steps:

  1. Open the DHGate app in your mobile device
  2. Click “Account” on the bottom right corner of your account page
  3. Select “My Orders”
  4. If the order status is “Pending Delivery Confirmation” you should see a “Return and Refund” tab. Click it to open a dispute and get a refund for an unwarranted charge

If there are any issues returning the order to DHGate, you should contact DHGate customer service and ask them to mediate. You can find the DHGate contacts on GetHuman.

Why Did GetHuman Write “How Do I Return an Order to Dhgate?”?

After thousands of DHGate.com customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. So we put together How Do I Return an Order to Dhgate? to try to help. It takes time to get through these steps according to other users, including time spent working through each step and contacting DHGate.com if necessary. Best of luck and please let us know if you successfully resolve your issue with guidance from this page.

Why does GetHuman Write How-to Guides for DHGate.com Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like DHGate. com in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Order to Dhgate? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

How long does DHgate takes to Ship?

Would you like to know How long does DHgate takes to ship and how you can have faster deliveries?

You have landed at the right blog. When talking about the online platforms from the world’s biggest manufacturing industry ‘China’, DHgate has earned its name.

It is a top-class online B2B and B2C marketplace delivering its high-quality cheap products all over the world.

Here certain questions are raised from the worldwide buyers; When will I receive my order? How long it will take to deliver my product?

In this blog, all your questions are answered by addressing the delivery process, shipment process, factors affecting shipment methods, delay delivery, and customer reviews on how long DHgate will take to ship the products.

Table of Content

Chapter 1: How long does DHgate takes to Deliver?

Chapter 2: What is DHgate On-time Delivery Guarantee

Chapter 3: Customer Reviews regarding order Delivery through DHgate

Chapter 4: Things to know about DHgate Shipping during COVID

Chapter 5: Factors causing delays in DHgate shipping

Chapter 6: How do I track DHgate order?

Chapter 7: Steps to follow if the order is not received

Chapter 8: FAQs about DHgate Shipping Time

Chapter 1: How long does DHgate takes to Deliver?

The DHgate is the Chinese e-commerce platform that allows the small business to be sold at the international level. It retails and wholesales a variety of products from electronics to daily use gadgets at an affordable range.

The time it takes to deliver the products is discussed in this chapter which can assist you in making a suitable decision.

1. Item processing time by DHgate

The DHgate shipping time is not the only thing which is to be focused. The item shipping time has also its importance in this regard. Processing time is usually taken by the seller to set out the things.

It may take time if you are placing a heavy order. In case your order is present in stock then the time taken will be short. It takes 3 to 15 working days to deliver the order.

The DHgate delivery time depends on the item’s stock status, shipping method, location of the buyer, and location from the source. The DHgate also provides the estimated time of delivery on the Dhgate website.

2. DHgate shipping time

The shipping time of DHgate depends on two main factors which are discussed below:

  • Item processing time is the time which the sellers opt to send the products to your door.
  • The processing time may be different with different categories of orders and volume.
  • The estimated time taken by the item processing method is 3 to 15 working days.
  • The shipping time also depends on the shipment method which you choose.
  • It relies on the location of the buyer and the place of the sender.
  • It may be affected by the holidays and accidents on the way.
  • If you want to communicate with the seller, then the online chat platform is there for you to have a conversation with him.

3. DHgate Shipment methods

Once your order is dispatched the seller will provide you with the tracking number. After that, you can sign in to your account and visit the “Order detail” which gives information about the package. The method which the DHgate offers you to ship your products are:

  • China Post
  • EMS
  • DHL
  • FedEx
  • TNT
  • Singapore Post
  • Post Link
  • HK Post

By using any of these options you can ship your products and the order status will be updated by the retailer within 10 business days depending on the courier that used it.

4. Shipment through air freight

There are many shipping options that can help the customers in the best way. Most of the buyers who are in hurry tend to opt for the fast option which is air freight but the cost through this method is very high. It takes almost 5 to 14 days to deliver the product to the receiving end.

5. Shipment through sea freight

The shipment through the sea is the most common method used by many customers because it is cost-friendly with slow speed.

For 20ft container a ship cost about $3000-3900. The one who has plenty of time to wait for the order, can go for this method. It takes mostly 30 to 45 days to deliver at the receiving end.

6. China Express shipment

China Express shipping is the fastest option with the options provided, DHL, Fedex, UPS etc. despite of any mishap happens, China express shipping takes 3-5 days in delivering the order.

Many buyers when it comes to shipment method contacts freight forwarder. A freight forwarder 95% of the times chooses China express shipment method for this purpose.

Chapter 2: What is DHgate On-time Delivery Guarantee

Just visit the website of DHgate and look what it says for the ‘On-time delivery guarantees’. According to the DHgate, it provides certain features for its buyers when the question is about the delivery guarantee;

1. DHgate On-time delivery

The sellers on the DHgate are bound to provide the guarantee to the customer regarding their on-time delivery of products.

This guarantee will help you stay updated about the estimated time which the delivery will take to reach you. This guarantee includes two parts; first one is the time which the seller takes to ship out the product.

Second is, the time which the shipping method takes to deliver it. The on-time guarantee time starts from the very moment when the seller uploads the tracking number.

2. What is not included in DHgate “On-time Delivery Guarantee”

The things which are not included in the DHgate on-time guarantee are listed below:

  • Your order may not reach your hand if you provide the wrong shipping address. So before confirming the order recheck your important credentials.
  • There might be some conditions which delay your delivery. It may be any kind of natural disaster and this is not mistake of the seller.
  • There might be some exceptional circumstances that are not in the control of DHgate.com.
  • You cannot blame the DHgate if you pay the payment directly to the seller.

3. What is the difference between Guaranteed & Estimated delivery times?

The point of differentiation between the on-time guarantee time and the estimated delivery time is given below:

  • The on-time guarantee is provided by the seller whereas the estimated delivery time is provided by DHgate.com.
  • The time provided is accurate and authentic while the estimated time acts as the reference time i.e. the delivery can reach within this time limit.
  • The guaranteed delivery time starts from the moment seller uploaded the tracking number but in the case of estimated time, there are no limitations for the availability of time when and where the shipment will start and reach.

Chapter 3: Customer Reviews regarding order Delivery through DHgate

Many customers have been seen talking about the delivery process and time of DHgate. Many of them have good experience while others are seen unsatisfied.

Customer experience always matters and is a way to approve a system by other buyer. How much DHgate take time to ship? Let’s see the customer’s answers and reviews.

1. The minimum time taken for order delivery by DHgate

The DHgate is the online buying and selling platform in China that allows thousands of customers all around the world to buy and then it ships them products from China.

It also has a variety of sellers on this platform to serve the buyers. The minimum shipping time which is provided by DHgate is 20 to 25 days. Within this period, the customer can receive his courier.

The reviews say that the time taken by the DHgate varies accordingly. Many are satisfied with DHgate shipping time which takes the shortest period of two weeks.

2. Maximum time taken for order delivery by DHgate

Your order may take more time because there is not only one factor that is involved in shipping the product.

It depends on the location of the customer from the seller and also the method which the buyer opts for. Both factors contribute to the delivery time and it can exceed up to one month or more.

Some customers are seen unsatisfied and tell that the time taken by DHgate is limitless it can drag you from one month to two months but in the end, they do get their products. But they not at all recommend DHgate because of their bad experiences.

3. Order not received

There are many components involved in the delayed or failed delivery of the products. There might be some sort of accident that took place and leads to the displacement of delivery or it may be damaged during the shipment.

In that case, you cannot apply for a refund from the seller. Some natural disasters may disturb the schedule and lead to delayed delivery.

Some customers on the DHgate left their reviews saying that they did not find their products even after a very long time.

4. No refund by seller

In any of the above cases, you cannot ask for a refund from the seller because it guaranteed you on-time delivery but he didn’t take the responsibility for the delayed delivery or accidents on the way.

Unlike any other Chinese trade marketplace, the seller cannot pay the refund to the customer under such circumstances.

The comment section of the DHgate has also some statements which show that after applying for the refund they couldn’t receive the refund from the seller.

Chapter 4: Things to know about DHgate Shipping during COVID

The rise of pandemic started from the city of Wuhan, China. The very first place to be effected adversely by COVID-19 was China. All the sectors were disturbed but China very quickly took over the situation and handled the pandemic very well.

Still, when the situation around the world is disturbed, a huge effect on delayed shipment is seen. For that reason, one has to consider some facts before making an order.

1. Plan well before ordering

It is nearly impossible to plan for online shopping and to receive the delivery on time in the pandemic condition where the affected rate is increasing day by day. If you want to get the goods in a certain time then you should place your order one or two months before that deadline.

Also, put time limits on the middleman so he can follow them and meet the troublesome situations during this inevitable situation.

2. Stay updated about the shipping news and time

You should know about the latest news related to the product prices, shipping rates, suppliers available in the area, and travel restrictions. Furthermore, you should keep in contact with the deputies in China to know about the condition there.

3. Be connected with other parties involved in the shipping processing

Many working parties are in collaboration with each other hence making the chain. In this outbreak, their schedule and office work has affected and lead to serious turmoil and delay which then leads to the prolonged delivery to the receiving end.

You must contact them and in case of emergency give them some relaxation and hire some other logistics service to serve you.

4. Check the lockdown situation during Pandemic in your country

Before doing online shopping have a look on the lockdown situation in your country whether you will get the products in your hard time or not. If the seller will agree or not to sell the products to the country under lockdown. These aspects are very important to pay attention to.

5. Anticipate sudden changes

Nowadays in the pandemic situation, companies not only look at the sales chart but also have a deep concern about the regions affected by the Corona virus.

If the potential graph is showing the increase then the region has a high rate of Corona infected patients. So, the manufacturers and the shippers tend to avoid the area by stopping their export to the affected area. It is up to you which way you choose to get your products.

Chapter 5: Factors causing delays in DHgate shipping

When the shipment is done overseas, many factors are causing the delay in DHgate shipping. Now due to pandemic situation, the reasons are obvious.

Buyers should consider these factors and remain calm during delay delivery.

1. Delay in transfer flights

The delivery may be delayed due to some sort of delay in the flights in case of Airfreight. Bad weather conditions may affect the time of flight hence the total schedule becomes upset which can further lead to the delay in the cargo.

2. Time requirements for full aircraft logistics warehouse

The shipping through the aircraft logistics warehouse may also take time, which is included in the processing time of the seller. This can further play a role in delaying the delivery.

3. Low efficiency and custom clearance

At the customs clearance spot, the workers may show unprofessional behavior and don’t perform the task on time hence the efficiency rate is sometimes low on this point which can play the role in delaying the delivery.

4. The low number of flights during Covid19 Pandemic

During the Covid19 pandemic, international flights are now and then restricted for the reason to avoid the spread of the corona.

The problem mostly faced by the international customers who want the products at a certain time but could not meet up due to the unavailability of the shipment method. The fewer international flights can also prolong the delivery.

5. Delay due to holidays and major events

Before making an order from DHgate do look at the holiday schedule in China. During festival times and holidays the delivery delays from 3-5 days. Most of the international buyers are unaware of the schedule and ends up in a hustle.

Chapter 6: How do I track DHgate order?

Another major question that buyers ask is the tracking method of the order from DHgate. In the given section, all the methods are described that help in tracking order from DHgate.

1. DHgate order numbering tracking

Whenever the order is dispatched the tracking number is also assigned to it. So you need to find the tracking number first from the delivery service.

These tracking numbers come in different formats for the China post it looks like XX…….CN. If you want to track your package, then enter the tracking code on the DHgate search bar and then you will know about the update of your package.  You can also report if the tracking number is invalid.

2. DHgate shipping options

The sellers on DHgate most often used the shipping options like China Post, EMS, UPS, FedEx, DHL, Singapore Post, Hong Kong Post.

COUNTRY SHIPPING CARRIER MINIMUM DELIVERY TIME MAXIMUM DELIVERY TIME
US CHINAPOSTIER

CHINAPOSTSAL

China Post Air Mail

DHL

DHL-Abroad Delivery

EMS

Equick

FEDEX

FEDEX-Abroad Delivery

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

UPS-Abroad Delivery

USPS-Abroad Delivery

ePACKET

14

15

12

1

2

4

6

2

1

11

10

2

1

4

1

6

49

30

24

6

21

14

15

7

6

23

27

9

6

11

7

15

UK CHINAPOSTIER

CHINAPOSTSAL

CNE

China Post Air Mail

DHL

DHL-Abroad Delivery

EMS

Equick

EURO-Business Parcel

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

UPS-Abroad Delivery

ePACKET

10

12

3

8

2

3

5

8

1

2

9

11

1

2

2

6

23

27

8

18

7

25

20

16

5

7

21

20

7

8

5

16

CA CHINAPOSTIER

CHINAPOSTSAL

China Post Air Mail

DHL

EMS

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

ePACKET

15

11

12

2

6

3

11

14

2

1

6

27

28

28

7

18

10

25

27

8

8

17

AU CHINAPOSTIER

CHINAPOSTSAL

CNE

China Post Air Mail

DHL

DHL-Abroad Delivery

EMS

Equick

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

ePACKET

16

14

4

16

2

2

5

5

3

7

23

2

3

7

41

26

12

42

7

6

14

14

9

45

39

7

7

15

NL CHINAPOSTIER

CHINAPOSTSAL

CNE

China Post Air Mail

DHL

EMS

Equick

Euro-Business Parcel

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

10

12

3

7

2

6

5

1

2

12

10

2

2

42

26

7

15

7

15

16

3

9

21

23

6

8

FR CHINAPOSTSAL

CNE

China Post Air Mail

DHL

EMS

Equick

EURO-Business Parcel

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

ePACKET

13

4

11

2

5

8

1

2

10

11

3

2

6

25

6

40

7

13

14

7

8

20

21

9

10

15

CL CHINAPOSTAIR

CHINAPOSTSAL

China Post Air Mail

DHL

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

17

12

10

3

5

22

16

5

5

39

31

45

13

12

38

31

12

14

NZ CHINAPOSTAIR

China Post Air Mail

DHL

EMS

Equick

FEDEX

HONGKONGPOST

SINGAPOREPOST

TNT

UPS

33

10

2

4

8

2

8

11

3

3

43

30

7

13

14

10

17

21

7

8

BR CHINAPOSTAIR

CHINAPOSTSAL

China Post Air Mail

DHL

EMS

FEDEX

HONGKONGPOST

SINGAPOREPOST

29

28

30

4

25

4

30

28

48

45

54

15

47

13

54

52

Chapter 7: Steps to follow if the order is not received

When you are facing a situation where there is no sign of the delivery then you can follow some crucial steps which are discussed below.

The seller provides you an on-time delivery guarantee which means that your cargo will reach your house at the time which he has given but in case the time has exceeded the guaranteed time. You have to follow the below 3 steps.

1. Submit return refund or wait for delivery

You have now two options whether you can ask for a refund from the seller or wait for the delivery. It is totally up to you which option you choose.

2. Reach an agreement with the seller

If you want to know more about your delayed delivery you can reach the seller on an online chat platform or through the means you used earlier to contact him.

This will further help you to make a clear decision. If you want to refund your money then talk to the supplier with proofs and reasons to finalize the argument.

3. Execute agreement or evaluate to DHgate for arbitration

If the seller does not help you in refunding your amount or avoid your contact, you can tell your issue to the DHgate. It will then solve your issue by contacting the seller.

Chapter 8: FAQs about DHgate Shipping Time

1. Is my payment secure on DHgate?

The DHgate involves itself in time of transition money and it does not allow the buyer to send the money directly to the supplier account.

This adds a touch of safety to the buyer’s amount. It is also acceptable and safe for you at the time of transacting money through credit card it provides the security to the information.

It is also the first one to provide the MasterPass service for payments by the MasterCard.

2. What is the best mode of shipping when made an order through DHgate?

The shipping mode depends entirely on the requirements of the goods. The particulars and the volume of the products also assist you in choosing the option for shipping.

The most common method is through sea freight because the large cargo is shipped through the ships quite easily and the short volume products can be shipped through air freight or express shipment.

3. How long will it take to deliver to USA and Canada through DHgate?

The DHgate takes 5-11 working days to deliver the products to USA and Canada by Air.

4. Which is better, DHgate or Aliexpress?

When choosing drop shipping for business the question which arises commonly is which one is the best among DHgate and AliExpress?

The answer to this question is not easy because both of them are reliable services. It depends on your choice on which suits most for your business needs.

5. What is the minimum time I will get my order using DHgate?

The customers are always worried about the time of delivery. How much time does DHgate take to deliver its products?

The minimum time which this platform takes is about 10 to 15 working days. You can receive the products as soon as possible if you choose the faster transfer method.

Conclusion

This article helps you know about various aspects of DHgate. You know about the shipment time and speed of DHgate which entirely depends on the shipping method and destination also you can check this blog if Dhgate is safe and legit.

It can provide you the tracking code through which you can track the location of your package and also it is very safe to use, as the important information which you provided to the DHgate is kept confidential.

If you need to buy any products from DHgate website or directly from the factories in China, feel free to contact us and our sourcing specialist will provide successful sourcing solutions.

DHgate Track Order Status Online

How to Check DHgate Track Order Status

It’s Very Easy for you to know your DHgate Order Status Online. Follow Below Procedure to Check your DHgate Track Order Status details Instantly.

Main Method :

This is the Easy and Quickest way to track your order. You can find DHgate Track Order details in your account dashboard.

Follow the below steps to get your DHgate Track Order details :

Step 1: Click Above “Click Here To Track Button” to Go to DHgate Track Order page.

Step 2: You can Find “Login” Button On the Top of the Page.

Step 3: Enter Your Email Address and Password to logon to your DHgate account.

Step 4: Now when you’re logged in, the login button will turn into your account menu.

Step 5: In account menu, You can find “MY Orders” option. Click on it to go to Your DHgate orders list.

Step 6: Click on the order ID whose status you want to track.

Step 7: You will redirected to your DHgate delivery status page, Where you can find detailed information about your shipment.

Alternative Method :

Please Enter Your DHgate tracking ID in below online tracker system and Click track button to Check your Shipment Status information instantly.

If you don’t Know or don’t received your DHgate awb tracking number, Use First Method to track order. If you received your order id, You can use this alternative method.

You can track and trace your DHgate online shopping pre order, courier, parcel, package, product, shipping, item, cod order dispatch and delivery status details.

Other Similar Order Tracking, You may Want ( Click on it to Track status )

Searches: DHgate order tracking, DHgate track order, DHgate order status, DHgate track my order, dhgate tracking package, dhgate shipping tracking, dhgate epacket tracking, dhgate.com tracking, dhgate my account order tracking

I’ve ordered on Dhgate, it’s been two months, don’t have tracking info anymore – Q & A

I’ve ordered on Dhgate, it’s been two months, don’t have tracking info anymore – Q & A | China Postal Tracking

China Post: 86 10 11185
EMS: 86 10 11183





  1. Home
  2. Q & A

I’ve ordered on Dhgate, it’s been two months, don’t have tracking info anymore