Customer service complaints uk: Consumer rights – GOV.UK


Consumer service complaints procedure – Citizens Advice

Coronavirus – sending your complaint

Our offices are closed, so we can’t receive letters. If you’ve sent us a complaint letter recently and we haven’t been in touch, please send it again using our online form.

Your right to complain

Every year over 900,000 people come to the Citizens Advice consumer service for help with​ a consumer problem​. We provide practical and impartial advice on how to resolve your consumer problem.

On occasion clients may come away feeling unhappy with the service they received. Perhaps you had to wait a long time for us to answer your call. Perhaps you felt that the adviser did not give good customer service.

Sometimes things do go wrong and we know we are not perfect. But we do aim to be. That’s why we have a complaints procedure. Sometimes we can put things right. Sometimes we can only explain ourselves and apologise. But we want to learn from our mistakes and help improve our service for you and other clients.

We will treat your complaint confidentially, quickly and seriously.

What can I do?

It’s important that you tell us if you’re unhappy with the service you have received.

Please note the consumer service is unable to make a complaint for you to a Trader, take legal action or make a complaint to Trading Standards on your behalf.

Let your adviser know that you’re not happy and the adviser should be able to solve the issue straight away. If you’re still not happy with the response, you can ask to speak to the Team Leader.

If the Team Leader isn’t able to solve the problem, you can move to the more formal complaints process.

Making a formal complaint

There are several ways to make a formal complaint about the consumer service. You can contact the local Citizens Advice Delivery Centre Manager using the details below. They have 20 working days to respond to your complaint.

If you know your case reference number, please quote this when you contact us.

By phone

Citizens Advice consumer helpline:​ ​0808 223 1133
Textphone:​ ​18001 0808 223 1133
To contact a Welsh-speaking adviser: 0808 223 1144

Please note the consumer service is open Monday to Friday 9am to 5pm (except bank holidays).


Consumer service​ ​online feedback form​.

Your complaint will be investigated by the Delivery Centre Manager under the direction of the chair of the local Citizens Advice Delivery Centre, or by the chair if you are complaining about the Delivery Centre Manager. They will aim to respond in full to your complaint in four weeks.

​If it is upheld, you will get a full apology and, where appropriate, be given details of any action that is being taken to put things right. If you are not satisfied with the outcome, you can ask for a further review. The Citizens Advice Delivery Centre will tell you how to do this.

In some situations where more than one of our Delivery Centres may have been involved in helping you with your consumer problem, the National Citizens Advice consumer service operations team will coordinate the investigation of your complaint and respond on behalf of the Delivery Centres involved.

Our staff have the right to do their jobs without being treated badly – find out how we deal with unacceptable behaviour.

Review of your complaint

If you’re not happy with our response to your formal complaint, you can ask for a review within 30 working days of receiving our response.

This review of your complaint will be conducted by the National Citizens Advice consumer service operations team under the direction of the Citizens Advice Chief Executive. We’ll review the complaint and how it has been handled and address how we can put it right. You will receive a response within 30 working days.

If you’re still not happy you can ask for your complaint to be looked at by an Independent Adjudicator.

Review by an Independent​ ​Adjudicator

Finally your complaint may go to a person who is entirely separate from the Citizens Advice network. This person is called the Independent Adjudicator. If you want to progress to this stage, you must do so within four weeks of receiving the Citizens Advice review.

Please note that an Independent Adjudicator will only look at whether we have followed our processes, not the outcome of an investigation.

If your complaint is about your local Citizens Advice not the consumer service

If your complaint is about your local Citizens Advice office, we’d encourage you to contact them directly to tell them what’s gone wrong. If you’re not able to do this or don’t feel comfortable raising a complaint with your local Citizens Advice directly please send your complaint to the Citizens Advice client services team here​.

Contact the consumer helpline – Citizens Advice

Contact the Citizens Advice consumer helpline (formerly known as Consumer Direct) if you need more help with a consumer problem.

Call the helpline

We’re having a problem with our phones. This means you might have to wait longer to speak to an adviser if you call us today.

You can chat with us online or use one of our online forms to get in touch if you’re having trouble getting through on the phone.

Citizens Advice consumer helpline: 0808 223 1133

Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133

You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.

Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

To contact a Welsh-speaking adviser: 0808 223 1144

An adviser will answer your call as soon as possible, usually within a few minutes. Once you’re speaking to an adviser your call should take an average of 8 to 10 minutes.

Calls from mobiles and landlines are free.

Chat with us online

You can also talk about your consumer issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it.

Chat is usually available 9am to 5pm, Monday to Friday.



To connect you to the right adviser, we’ll ask you for a few details, including your postcode.

Our chat advisers can’t help with energy or post problems, but there are other ways to contact us for help with these.  

Use an online form

You can use one of our forms to get in touch with us:

How the consumer helpline can help you

The helpline adviser can:

  • give you practical and impartial advice on how to resolve your consumer problem
  • tell you the law which applies to your situation
  • pass information about complaints on to Trading Standards (you can’t do this yourself)

However, the adviser can’t:

  • make a complaint for you
  • take legal action on your behalf

Before you contact the helpline, you should have a pen and paper ready.

To help the adviser give you the most relevant advice, you should be ready to give them as much of the following information as you can:

  • brief details of your problem, eg when you paid for the item or the service, how much you paid, how you paid for it, whether you did so in a shop or online
  • the seller or trader’s name and address
  • what you’ve done so far to try to solve the issue
  • your reference number (if you’ve already contacted the helpline about the same problem)

Our staff have the right to do their jobs without being treated badly – find out how we deal with unacceptable behaviour.

What we do with your information

We’ll use the information you’ve given us to answer your query. We might contact you to get your feedback on our service.

We’ll also share your information with Trading Standards and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.

Tell us when you contact the consumer service if you don’t want your information to be shared.

Find out more about how we use, store and share your information.

If you’re unhappy with the service you’ve received

You should follow our complaints procedure.

As a charity, we rely on your support to help millions of people solve their problems each year. Please donate if you can to help us continue our work.

CTSI Consumer Support & Advice

When a consumer and trader come into dispute over goods or services bought from the trader, the law now requires that the trader supply the consumer with details of an alternative dispute resolution (ADR) body capable of dealing with the complaint.

The trader is not required to actually use the services of the ADR body but they are required to indicate, to the consumer if they will do so or not. Although not generally required to use ADR many traders recognise the benefits in customer relations in doing so. Others are required to use ADR through the terms of their membership of a Trade Association or by operating in sector regulated by government.

Although traders are required by law to provide this information, they are not obliged to engage in the ADR process except where they operate in a sector which is mandated by statute or by membership of a trade association to do so.

The option to use ADR usually begins when the consumer has exhausted the trader’s internal complaints process and they have been unable to satisfactorily resolve the dispute between themselves.. 

Alternative Dispute Resolution (ADR) is a quicker and cheaper alternative to court, where consumers and traders can resolve their disputes. It is a voluntary process and parties can still choose to take further court action if they do not reach a mutually acceptable solution through ADR.  There are various types of ADR processes and depending on size, complexity and value of claim; parties can decide to use whichever of the available methods would most effectively resolve the dispute. 

If you would like to use an ADR body to resolve your complaint you should first ask the trader for details of an approved ADR body and whether they are willing to use them to resolve your complaint. For more advice on accessing ADR, if your complaint is with a trader in the UK contact the Citizens Advice Consumer Service on 0808 223 1133

If you are a consumer

If you are a UK consumer who has a dispute with a UK trader and have exhausted the complaints process of the trader then you may be able to use ADR to find a resolution.  Please call the Citizens Advice Consumer Service on 0808 223 1133 for more advice.


If you are a trader

Clear information on what you need to do to comply with the law on Alternative Dispute Resolution can be found on the Business Companion website or from the BEIS guidance for business

Filing a Consumer Complaint | USAGov

Find out what steps to take and who you should contact if you need to file a complaint against a company about a purchase.

Steps to File a Complaint Against a Company

If you have problems with an item or service you purchased, you have the right to complain. Start your complaint with the seller or manufacturer. If they don’t help, seek help from your local government or a consumer organization. Use these steps to get started.

1. Collect Your Documents

  • Gather your records: sales receipts, warranties, contracts, or work orders.

  • Print email messages or records of any contact you’ve had with the seller about the purchase.

2. Contact the Seller

Use’s sample complaint letter to explain your problem. 

  • Send your complaint to a salesperson or customer service representative. Search for a company’s customer service contact information on their website. Look for links that say “contact us,” “customer service,” “about us,” or “privacy statement.”

  • Take your complaint to the management team if a salesperson didn’t help,

3. Contact Third Parties If the Seller Doesn’t Fix Your Problem

If the seller doesn’t resolve the issue, a government office or a consumer organization may be able to help:

4. Seek Legal Help

If other options don’t work:

File a Complaint About Online Purchases

If you have a problem during an online transaction, try to solve it with the seller or website. If that does not work, file a complaint with:

If you made the purchase using your credit card, dispute the charge with your credit card company.

Do you have a question?

Ask a real person any government-related question for free. They’ll get you the answer or let you know where to find it.

Last Updated: September 30, 2021

Consumers – Complaint Center

Complaint Center – File a Complaint

Welcome to the Department of ConsumerProtectionComplaintCenter. The ComplaintCenter tracks, and attempts to resolve, disputes between consumers and businesses operating in Connecticut. Please take a few minutes to learn more about what we do and how you can help us help you.


PLEASE NOTE: DCP is responsible for ensuring that businesses follow all consumer laws and guard against deceptive business practices. We also enforce licensing requirements.  If, after an investigation, we have sufficient evidence that a business is violating the law, we may open a case on behalf of the State of Connecticut.  DCP has the authority to work with the business to correct illegal practices, bring enforcement actions, and/or assess penalties. 


DCP does not act as legal representation for individuals. DCP also has limited authority to address complaints of customer service or quality of workmanship.


Our complaint center can mediate and facilitate mutually agreeable resolutions to consumer complaints. However, if the two parties fail to come to an agreement, the consumer may pursue their complaint in the court system.

QUESTIONS? LIVE CHAT with us during regular business hours – click in bottom right corner.


Tips for Protecting Yourself The Department of Consumer Protection can not resolve every consumer dispute. We rely on you, the consumer, to help us in our mission. You can do this in a few ways:
    • Research the business you will be dealing with. Ask for references and then contact them. If you are hiring a home improvement or new home construction contractor, visit other job sites they have worked on, if possible.

    • Check that your contractor or licensed professional has an active license or registration. Don’t take their word for it. Even if they give you their license or registration number, you should make sure it is active.

  • Try To Resolve Your Dispute Yourself:  Most Connecticut businesses are legitimate companies that want satisfied, repeat customers. If you have a problem with a business, call or write them a letter – explain the problem, show them the backup documents if you can and ask for a fair resolution. If you can help yourself, that gives us more time to go after the companies engaged in patterns of fraud or abuse. Read on for tips and resources to help you resolve your dispute.
  • Alert Us To Problems:  Although we cannot solve every problem, we do want to hear about them. From your information, we learn when a business has a pattern of acting badly or a new scam is moving into the State. Where we see a pattern of bad conduct, the law provides us with tools to go after the business, or we can alert the public to protect others from being victimized. Click here to see if your complaint is one we have authority to deal with and, if appropriate, to file a complaint.
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Resources to Help You Resolve Your Dispute

If you have a complaint about a product or service, your first step is to contact the business.  Most companies want satisfied customers who will return with more business. If you can’t return to the store, toll-free phone numbers are usually available on product packaging or on marketing materials; you can even go onto the company’s website for customer service contact information.

  • Tips for Calling or Visiting the Business’ Customer Service Department

    • Inform the business about the problem you have with their product or service as soon as possible. Be specific and focus on your problem. Avoid confusing the issues by telling them information not relevant to your complaint.

    • Although you may be angry or feel cheated, when you talk to the business, be polite, patient, and keep your tone of voice calm and pleasant. Before you call, write down your discussion points so you stay on point and don’t let your anger take over.  If you start off by being hostile or threatening, the customer service representative is more likely to turn defensive, making a resolution less likely.

    • Gather any documents, receipts, and guarantee or warranty information before you call or visit. If you cannot bring in the product, make sure to provide the brand name, model, serial number or any other information that will help identify the product. Take a picture if appropriate and bring it with you. If you are complaining about a service, describe what was promised and what was received and take a picture if possible. It is also helpful to know who sold you the product or who performed the service and the date the transaction or service took place.

    • Before you begin to negotiate, figure out what needs to be done to resolve your problem. Be open to the business’ suggestions; they may offer an acceptable, new solution.

    • Do not demand to speak with the manager immediately. Instead, see if the first person with whom you made contact can help you. If they cannot resolve your complaint, remain calm and then ask to speak with someone who can help you such as a manager. If the business with which you are dealing has a customer service desk, begin there.

    • Inform the business what your needs are and have them offer suggestions for a resolution. Work together to find a solution that fits your needs.
  • How to Write an Effective Letter to Customer Service
    • Focus on the specific problem you have with the business’ product or service. Do not confuse the issue by venting your anger or telling them about other things that may have happened but that are not relevant to solving your problem.
    • Gather any documents, receipts, and guarantee or warranty information relevant to your complaint before you write. Make sure to provide the brand name, model, serial number or any other information that will help identify the product. If you decide to send the company documents, be sure to make copies and keep the originals for your files. 
    • This sample letter shows the format and type of information that will be helpful to a company in resolving your complaint.
  • Consider Going to Small
    Claims Court
    • If your claim is $5,000 or less ($10,000 for security deposit claims), you can bring suit in small claims court.
    • You do not need a lawyer to file a claim in small claims court.
    • A small claims court judgment can be used to access our home improvement, new home construction, itinerant vendor or real estate guaranty funds.
    • Find more information about small claims proceedings from the Judicial Branch.

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Can the Department of Consumer Protection Help?

Although our Agency’s mission is to protect consumers, we do not have the authority or resources to address every complaint. If we receive a complaint we cannot help with, we will try to refer it to the right federal or state agency, but that could significantly delay the time it takes for you to get the help you need. 

Before sending us your complaint, please make sure it is one we can help with.

If you do not see your complaint listed in either section above, you can get more information by:

  • Going to our Complaint Forms page and see if your complaint is one of the common types we can or cannot help with.
  • Checking out our A to Z index. Look up words and topics that relate to your complaint to find out your next step.
  1. If you have determined that the Department of Consumer Protection can help, download the appropriate Complaint form.    
  2. Send us your complaint in writing with copies of all relevant documents.  We cannot accept complaints by phone. 
  3. Go to Contact Us for our mail and email addresses.

How to Complain | Help

Ombudsman Services: Communications

Ombudsman Services: Communications can help to sort out a complaint with us as a communications company.

You’re not charged for using the service. They investigate complaints fairly by listening to both sides of the story and looking at the facts.

If you’d like to know more about the way they work and what they can help with, visit their website. You can also contact them this way too.

You can call Ombudsman Services: Communications on 0330 440 1614 or write to them at:

Ombudsman Services: Communications
PO Box 730

The Financial Ombudsman Service

The Financial Ombudsman Service can help if you’ve complained about a financial product and you’re not happy with how things have turned out. It doesn’t cost anything to use the service and they’ll look at what’s happened and give an unbiased view.

You can call the Financial Ombudsman Service on 0300 123 9 123, email [email protected] or write to them at:

Financial Ombudsman Service
Exchange Tower
E14 9SR

There’s an online leaflet you can read with more information on what the Financial Ombudsman can help with.

You can view our complaint data here.

Raise your issue with Resolver

If you’d prefer, you can raise your issue with Resolver – the free, independent complaints service. Learn more about Resolver.

Business Partner complaints

If you’re a Business customer and your account is Partner managed, please make your complaint directly to your Partner.

Raising your complaint with O2 could mean it takes longer to resolve, as sometimes we have to pass the information onto the Partner in question.

Find your Partner’s contact information


Ofcom is the telecommunications regulator, which means they oversee certain policies and processes in place for customers.

Ofcom doesn’t investigate individual complaints from customers, but they can provide information and advice.

If something has gone wrong, please let us know so we can try to put things right – we have dedicated advisors who’ll be happy to help. Find the best ways to contact us.

File a Consumer Complaint – Montana Department of Justice

Upon receipt of your consumer complaint, OCP’s investigators will evaluate the complaint and documentation.  If OCP needs more information, you will be contacted.  If you need to provide additional information, please do so in writing.

If it is determined that OCP has authority over your complaint, the investigator will send a letter to the business, along with your complaint, to give the business an opportunity to document its position and to resolve the problem if possible.

If it is determined that there was not a violation of the Consumer Protection Act or the complaint is not handled by OCP, you may be referred to another agency. Often another state, federal or local agency may specialize in, or have legal responsibility for, a particular consumer problem.  In such a case, OCP will refer the complaint to the agency best able to help.

The Office of Consumer Protection will keep your complaint on file so that we can monitor illegal practices in the marketplace.

If your complaint involves credit card purchases – In a credit card purchase dispute, the card issuer may credit your account and charge the item back to the business, if you follow these steps:

  1. Write to your credit card issuer at the address for “errors or inquiries” given on your billing statement.
  2. Include vital information such as your name and account number, the date and amount of the disputed transaction and the business name and address.
  3. Describe the dispute. Explain in detail actions you have taken in good faith to resolve the complaint and why you feel the business should not be paid.
  4. Send photocopies of any papers or other documents you believe relate to the transaction. Do not send originals.

The business must then try to collect the disputed amount directly from you. You, or your attorney if you have one, may wish to consult the federal “Truth-in-Lending” regulations (12 CFR 226.12 and 12 CFR 226.13).

If the company has filed for bankruptcy – In some rare instances, consumers may recover some of their money if the company has filed bankruptcy. To have any chance of recovery, you must file a “proof of claim.” Obtain a claim form from the clerk of the Federal District Court in which the business has filed for bankruptcy, fill it out and return it to the clerk. Bankruptcy cases can be very complex, so you may want to hire an attorney to help you, especially if your claim is large.

If the company has moved or gone out of business – Perhaps the most frustrating consumer complaint is one against a company that is out of business.

  • Try to contact the company directly first with a certified letter.
  • If the certified letter goes unanswered and there is no way to contact the company, you can file a dispute with your credit card company if that was your method of payment.  To be eligible under the Fair Credit Billing Act, you must file the dispute within 60 days of the transaction.
  • If that does not work and you are owed a large amount of money, consider contacting a private attorney.  You may also contact this office.

If your complaint is against a government agency – If your complaint is with a government agency rather than a business, contact the elected officials with authority over that agency. For example, if it is a federal agency, contact your U.S. representative or senator. For a local agency, contact a city or county official. You may also call the Montana Citizen’s Advocate Office at (406) 444-3468 or (800) 332-2272.

90,000 UK Home Office Complaints Procedure: How to File a Complaint?

The UK Home Office recently published an updated version of the Complaints Handbook for Visa and Immigration, Passport, Immigration and Border Protection. The published document contains a list of procedures designed to address “any expressing dissatisfaction with our services or the conduct of our employees and contractors that requires a response.”

UK Home Office warns that this guide is not intended to be used to challenge decisions on individual immigration applications or to refuse entry to the UK at the border. If you believe that you have been unfairly denied a visa or have been denied entry to the country at the border, you should use the administrative review procedure or file an appeal (please contact Gherson Law Firm on these issues, which is ready to assist or advise you regarding available You receive a remedy in the situation of receiving a refusal).

In addition, the UK Home Office advises that a complaint filed in accordance with the procedure described in this guide “must not affect the course of the appeal process; moreover, one should not assume that the consideration of this complaint will take place within the framework of such processes ”.

This guide has been developed to address a wide range of complaints, from poor service and loss of documents to more serious cases such as corruption, discrimination and criminal assault.

In most cases, the complaint will first go to the appropriate department of the UK Home Office, which will conduct an internal review process. Then, if the issue has not been resolved, the complaint will be referred to one of the organizations called upon to exercise additional oversight of the complaints procedures at the UK Home Office.

In particularly serious cases, such as allegations of sexual assault, particularly gross corruption, or where Article 2 (Right to life) or 3 (prohibition of inhuman or degrading treatment or punishment) of the European Convention on Human Rights applies, complaints must file directly with the Independent Police Oversight Bureau (IOPC).

If you would like to make a complaint about a foreign contractor’s service to the Home Office, such as a visa application center located outside the UK, you should use the complaints procedure listed on that contractor’s website.

UK Homeoffice invites all who wish to file a complaint to use a single e-mail address: [email protected], and also advises that it only accepts complaints in English and Welsh. The established deadline for filing complaints is within three months from the date of the incident, except in cases where the complaint for serious circumstances could not be submitted in time, or if it concerns criminal activity, including corruption.The UK Home Office indicates that a response to all complaints will be provided within 20 business days. For serious cases, the target for closing cases is 95% of cases in 12 weeks.

In addition, you can make a verbal complaint to employees who interact with the public in the offices of the Ministry of Internal Affairs, and they should try to resolve the issue at the scene of the incident. If this is not possible, the employee will be required to provide the complainant with options for filing a complaint in writing, such as giving him a brochure “How to File a Complaint?”, A complaint form, or directing it to the appropriate page on the UK Government website.

The information in this blog is offered for general information purposes only, it is not exhaustive and does not contain legal advice. While every effort has been made to ensure that this information and legislation is in accordance with the legal regulations in force at the time of publication, it should be remembered that over time, such information may no longer reflect current legal provisions. Gherson is not liable for damages, if any, due to access to or use of the information contained in this blog.For formal advice on current legislation, please contact Gherson. Legal advice is provided only on the basis of a written agreement in the prescribed form signed by the client, on the one hand, and on behalf of or on behalf of Gherson, on the other.

© Gherson 2020

90,000 Britain changes immigration rules: more professionals, fewer guest workers

Photo author, Getty Images

The British government has promulgated new immigration rules, which should come into force after the country finally ceases to be part of the European union by the end of this year.

The transition period should finally end on December 31, 2020.

These rules will significantly complicate the opportunities for finding and getting a job in Britain for holders of European passports, at the same time will make it easier for everyone else.

The government says that after Brexit, priority will be given to professional qualities, not the country of origin of the visa applicant. All labor migrants should be placed in equal conditions, the government explains.

Citizens of European countries are now free to come to Britain to live and work.

Unskilled workers from overseas will not receive UK work visas in the future.

The Boris Johnson government is urging employers to gradually move away from relying on cheap labor from immigrants from continental Europe and invest instead in reducing turnover and automation.

The plans of the Conservative government have already drew criticism from the opposition and organizations defending the rights of citizens of European countries.

Labor argue that the “unfriendly atmosphere” imposed by the Conservatives will make it difficult to attract foreign labor.

Photo author, Getty Images

Photo caption,

Now there are especially many visitors in the service sector

However, Interior Minister Priti Patel, who told the BBC about the government’s plans after Brexit, does not agree with this. She pointed out that the government’s goal is to reward the “best and brightest” and reduce the inflow of low-skilled workers.

She reaffirmed that after the end of the transition period, the approach to the people of the EU and the rest of the world will be equal.

Points system

Photo author, Getty Images

Photo caption,

While Europeans enjoy the right to freely enter the United Kingdom and seek work in the country

In their election manifesto, the Conservatives promised to implement a system of issuing work visas depending on the number scored points. Details have now become known.

For the presence of professional qualifications and experience, proposals from a specific employer and the possession of a specialty that is in short supply for the British economy, 20 points will be awarded.

For sufficient knowledge of the English language and a university diploma in the profile of the intended future work – 10 points each.

For higher education in a specialty included in the list of scarce – 20 points. For an estimated salary in the range of 23069-25599 pounds per year – 10 points, above – 20 points.

Thus, a maximum of 110 points can be scored. To obtain a work visa, you will need 70.

“Adapt and adapt”

An invitation from the employer and knowledge of English will be prerequisites for issuing a work visa, but in total they do not give the required number of points. This will block the way for people without a specific profession who are now engaged in manual labor in public catering, hotels, nursing homes and the food industry.

According to officials, the 3.2 million EU citizens who are now working in Britain and have declared their desire to stay are quite enough to carry out this work.

The government calls on businesses to adapt and adapt to new conditions.

Photo author, Getty Images

Photo caption,

The need for labor in the agricultural sector is especially high

An exception is planned for seasonal agricultural workers, whose number, on the contrary, will quadruple – up to 10 thousand a year.

The Youth Mobility Program will also remain in place, allowing 20,000 young foreigners a year to come to the United Kingdom for temporary work.

According to the government plan, in the first five years (before obtaining a permanent residence permit), migrants will be able to enjoy social benefits only if they have a job and a stable income. Until now, EU citizens have only had to be considered “economically active” for this.

At the same time, the advisory committee on migration recommended the cabinet to lower the salary threshold to get the maximum 20 points from 30 thousand.up to 25.6 thousand pounds per year. This measure is intended primarily for school teachers and nurses.

Accepted another committee proposal: to allow workers with an estimated annual salary of 20,480 to 23,069 pounds to apply for a visa if their profession is on the shortage list, although in this case they will not receive salary points.

The list of specialties in short supply will be regularly reviewed by the advisory committee. It now includes, for example, civil engineers, general practitioners, nurses, psychologists and classical ballet dancers.

What else do you want to change?

The government is proposing the abolition of the quota for entry of skilled workers, a measure supported by the Confederation of British Industry. Now this regularly revised limit is about 20 thousand work visas per year, and after exceeding this limit, applicants were usually automatically refused.

The very concept of “skilled worker” is changing. It will not imply the obligatory presence of a university diploma, but only completed secondary education.

Photo author, Getty Images

Photo caption,

British businesses are advised to adapt to the new immigration policy

Services are excluded from this category, but carpenters, plasterers and baby sitters have been added.

International students wishing to study in Britain must know English, present an invitation from an educational institution and prove that they have sufficient means of living.


Danny Shaw, BBC Domestic Policy Correspondent:

The government’s proposed new immigration rules are based on the idea of ​​a balance: attract more professionals and less unskilled labor.

Residents of non-EU countries will receive some relief – for example, the abolition of the quantitative limit for skilled workers and a reduction in the required minimum wage.

EU citizens who are used to moving freely between Britain and the continent are likely to experience a shock. Now they will have to secure an invitation in advance from a British employer and overcome the 70-point barrier.

As tourists, they will be able to stay in Britain for up to six months without a visa, but also without the right to work.

There is a certain amount of flexibility in the new rules. But it is not yet clear whether it will be enough to avoid staff shortages and the withdrawal of their production by companies to other countries.

Voices of Doubters

The largest employers’ association, the Confederation of British Industry, has supported some government initiatives, noting that a number of companies are still wondering how they will be able to recruit the necessary staff in the future.

Speaking on BBC Radio 4, Oxford University Migration Lab Director Madeleine Sampshen suggested that the transition will be difficult for entrepreneurs whose businesses require unskilled labor.

Photo Credit, Getty Images

Photo Caption,

Prominent Labor politician Diane Abbott claims the Tory government is fostering a hostile atmosphere towards migrants

Royal College of Nursing believes the government plan is not addressing health needs. According to Assistant Secretary General of the Social Workers’ Union Christine McAney, he promises “absolute disaster” in the care of the sick and the elderly.

National Farmers Union Chairperson Minette Butters expressed serious concerns about the implications of the proposed innovations for the agriculture and food industry.The Federation of Food and Beverage Producers clarified that it is specifically about bakers, butchers and cheese and pasta manufacturers, who obviously will not achieve the required 70 points.

Opposition against

According to the shadow Minister of the Interior Diana Abbott, so many exceptions will have to be made to the new rules that they will lose their practical meaning. And the general mood behind them is even worse.

Photo Credit, Getty Images

Photo Caption,

Scottish Nationalist Leader Nicola Sturgeon believes that the Scottish parliament should decide its own policy on migration

Tories have a hostile atmosphere, “says the Labor politician.

“I think we were a little fooled,” said Bell Ribeiro-Eddy, who is in charge of migration issues in the shadow office. “They said that we would have an Australian point system. they [the government] don’t want to, but then that’s the way to say it. ”

Representative of the Liberal Democratic Party Christine Jardin called the Cabinet’s proposals xenophobic.

First Minister of Scotland and leader of the Scottish National Party Nicola Sturgeon is confident that the approval of the plan will lead to devastating consequences for the economy of the region, and the demographic situation in the country is such that an influx of people from abroad is indispensable.

“For our future well-being, the Scottish Parliament must be empowered to determine its own migration policy,” Sturgeon said.

For the new rules to take effect, parliament must pass a law.

Contact us | Visa

Customer Support

When you pay for fuel at a gas station, some card issuers “withhold” a portion of the cardholder’s funds, in advance of the total transaction amount, in order to prevent the formation of an overdraft on the cardholder’s account.Fuel sellers do not withhold funds. If you have questions regarding the holding of funds in your account associated with a purchase transaction, please contact your card issuing bank.

Withholding of funds from the account by fuel sellers and notifications of account transactions:
Withdrawals from the account do not have to occur immediately, for example, when the final amount is not yet known. Visa has established these rules to protect Visa debit card issuers, merchants and cardholders.This is often done for the convenience of customers, for example, when refueling at a gas station and paying by card.

For example, if you are using a Visa debit card at a restaurant, your card may be authorized before you pay the tip. For this type of purchase, Visa debit card issuers may reserve a portion of the cardholder’s funds to pay the full purchase price onward. This process, known as “hold,” protects both cardholders and merchants. This ensures that cardholders are not spending more money than they have and that merchants are paid for goods or services sold.While most transactions do not have a hold time of more than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to release all reserved amounts within 72 hours.

Q: When will all the amounts reserved for card authorization be unblocked?
A: While most transactions do not have a hold time of more than 24 hours, Visa protects cardholders by requiring issuers or financial institutions to release all reserved amounts within 72 hours or less.

Q: Why sometimes when I receive a notification about a card transaction by e-mail or SMS, the amount is different from the one I paid at the gas station?
A: Some amounts on card transactions may not correspond to the total purchase amount, especially if sellers do not know it, for example, if the card is used to pay in restaurants or at gas stations. The amount shown on the card transaction alert may not be the total purchase amount shown on your statement of account.

Q: Why, when I check my account status over the Internet, the purchase amount is different from the one I paid at the gas station?

A: The amounts displayed in the online bank may not match the totals of the transaction, especially if the merchants do not know the total amount at the time of authorization of the payment, for example, when paying with a card in restaurants or petrol stations. The final amount of the transaction will be reflected in the online invoice the next business day.

Contacting technical support

General Support Telephone Numbers

Please be prepared to provide your Service Tag or Express Service Code so that we can connect you to the right technician.

Technical support by phone

If you need to troubleshoot or have a question about a Dell product, call Dell Technical Support and our experts will be happy to assist you.

Technical Support Phone Numbers

Product Support Hours of Operation Phone Number
Dell Basic Technical Support 10:00 AM – 6:00 PM Mon-Fri. 8 10 800 215 61 044 | +33 499754754 (Calls to this number may be chargeable)
Dell Pro Support 24/7 24/7 8 10 800 209 71 044 (Outside business +33 499754759 (chargeable) hours and weekends, technical support is available in English only. Calls to this number may incur a charge)
Dell Partner Service Center Repair / Carry-in-Service (PL CIS) Contact Information
The next working day limit is 15:00 (Moscow time) 1
Premium Support 24×7 8 10 800 209 71 044 (Out of work + 33 499754759 (toll call) time and weekends, technical support is available in English only.Calls to this number may be charged)
VMWARE 24×7 8 10 800 209 71 044 (Outside work +33 499754759 (paid call) hours and weekends, technical support available only in English. Calls to this number may be charged)
Extended Service: 3480319
90,000 New UK VAT rules
You HAVE a BUSINESS account registered on

When placing ads on or on regional eBay sites in the EU, you can choose one of the following options:

  • specify the value of the goods excluding VAT (net price) and leave the field for entering the VAT rate blank – eBay will calculate and charge the tax itself based on the data on the location of the seller, buyer and product;
  • indicate the full value of the goods, including VAT (gross price), and in a separate field – the VAT rate included in the price.

If you do not see a VAT field, please contact Customer Service or your eBay consultant.

You have two options:

1) Specify that the VAT rate = 0%

In this case, eBay will assume that the price of the item is indicated without VAT (net price), and for buyers from the UK will automatically add 20% to it (the buyer pays 120%, the seller will receive 100% of the specified value of the goods).

For buyers from other countries, when viewing and paying for an item, the price will be displayed excluding VAT.

2) Specify VAT rate = 20%

In this case, eBay will assume that the item price is inclusive of VAT (gross price), and will deduct 20% VAT for UK buyers (buyer will pay 100%, the seller will receive ~ 83% of the specified value of the goods).

For buyers from other countries, when viewing and paying for an item, the price will be displayed including VAT.

If you do not provide this information on time or enter 0% VAT, eBay will assume that you have entered a net price and will automatically add 20% VAT to the prices displayed to buyers.

Sample scenarios for you:

Option 1

An item posted on and viewed on and are ordered to be shipped to the UK

Items are listed on and are shipped to the UK. The price as seen by the buyer includes UK VAT. The final cart price will also include 20% VAT, as the shipping address is in the UK.

Aeroflot hotline, Aeroflot support service, toll-free hotline 8-800

Hotline phone

You can call the Aeroflot hotline in two ways – using the city number +7 (495) 223-55-55 and the general free hotline lines 8 (800) 444-55-55.A call to the second number can be made only for residents of Russia.


  1. Hotline telephone
    1. Free Aeroflot hotline
      1. Baggage tracing service
        1. Aeroflot Bonus program hotline
          1. Aeroflot service line for persons with disabilities
          2. 1
          3. Aeroflot hotlines countries
            1. What can you find out by phone?
              1. When Can’t Support Help?
                1. Other ways of communication
                  1. Support via social networks
                  2. Contact by e-mail
                  3. Feedback form on the website
                2. Operator competence

                  Free Aeroflot hotline

                  To call Aeroflot employees free of charge number, you need to dial in tone mode 8 (800) 444-55-55.

                  Baggage tracing service

                  In order to find baggage that was lost during the flight, you need to contact specially trained personnel, and this must be done before you leave the arrivals area. For these purposes, a special form is filled out, taken from a specialist. After that, you will be assigned a special number, the status of which can be checked on the website at To do this, you need to enter the following data:

                  • Your serial number.
                  • Surname.

                  If you have any questions about baggage tracing, or if you want to make changes to your completed application, you need to call the phone number indicated on the certificate confirming that the baggage is did not come. It is very important that the customer retains the tear-off luggage tag and boarding pass.

                  If you flew on an international flight and upon arrival at Sheremetyevo did not find your luggage, information on its location can be obtained by calling the contact phone +7 (495) 7538641.If a federal flight was carried out, then information can be obtained by calling +7 (499) 5006552.

                  For information about those things that were found directly on the territory of Sheremetyevo, call +7 (495) 5787464.

                  Generalized information about baggage can be obtained by calling +7 (495) 544-33-25 and +7 (495) 664-14-99.

                  Aeroflot Bonus program hotline

                  line, which is free for subscribers +7 (495) 223-55-55.

                  Aeroflot service line for persons with disabilities

                  Since Aeroflot takes into account all the wishes and needs of its passengers, it tries not to refuse any of its customers – including people with disabilities.

                  So, you can buy tickets, as well as order special services by the following phones:

                  • For Moscow, this number is +7 (495) 223-5555.
                  • There is a single number 8-800-444-5555 throughout Russia.
                  • There is a single number * 555 for mobile phone numbers.

                  Aeroflot hotlines in other countries

                  If you are outside of Russia, Aeroflot can be reached by phones available in all countries. A complete list of phones is presented at

                  What can you find out by phone?

                  Here are just some of the points that can really be found by calling the hot phone:

                  • Questions regarding the purchase of tickets.
                  • Legal information.
                  • Information on what you can take with you on board.
                  • Questions regarding registration on the site and in the bonus program.
                  • Ordering services for clients with disabilities.
                  • Information on visa processing.
                  • Flight schedule and so on.

                  When Can’t Support Help?

                  In the event that, for example, you need to pick up your lost luggage, or if you have lost your ticket, the hotline is unlikely to be able to help you.

                  Other ways of communication

                  Support via social networks

                  You can contact the specialists of this airline through the following social networks:

                  Contact by e-mail

                  by email [email protected]

                  Feedback form on the site

                  Directly on the site there is a feedback form that you can fill out and ask a question that interests you, or make suggestions.To do this, you need:

                  • Select the topic that interests you.
                  • Actually, ask the question itself.

                  Additionally, on the site you can find all the questions that were asked by you earlier.

                  Competence of operators

                  So, hotline workers can answer almost any questions that you have. However, Aeroflot customers have many questions about the operator’s response time.

                  Navalny’s fund asked the authorities of Britain and Switzerland to check the head of Russian Railways :: Economy :: RBC

                  “Whether the fraud is large, it is a matter of the factual circumstances of the case.We use an estimate of £ 1 million as actual or probable damage from fraud. However, in addition to the size of the funds involved, other factors, such as widespread public concern or the involvement of prominent citizens, can make fraud large, ”the SFO website notes. Investigations will suffer such a harsh punishment. “This is the maximum program, the realistic task is to create difficulties for illegal business,” Nikita Kulachenkov explained.

                  Read on RBK Pro

                  FBK also asked the Ministry of the Interior and the General Prosecutor’s Office of Switzerland to check the activities of four charitable foundations, the founders of which include Vladimir Yakunin and his family members.

                  “We decided not to wonder why the head of the Russian state corporation needs four charitable organizations in hostile Europe, where there is not a single spiritual bond, let the competent authorities sort it out,” the FBK said in a statement.

                  Kulachenkov assured that FBK continues to investigate the facts of corruption and will send new complaints to law enforcement agencies of foreign countries.

                  Recall, March 20, 2014. US President Barack Obama, by his decree, expanded the circle of Russian officials and entrepreneurs who are subject to visa and economic sanctions. The expanded list includes the head of Russian Railways Vladimir Yakunin, Gennady Timchenko, Arkady and Boris Rotenberg, Deputy Speaker of the Federation Council Yevgeny Bushmin, member of the Federation Council Vladimir Dzhabarov, Aide to the President of Russia Andrei Fursenko, First Deputy Chief of Staff of the Presidential Administration Alexey Gromov, Head of the Presidential Executive Office Sergei Ivanov , Director of the Federal Service for Drug Control Viktor Ivanov, Chief Executive Officer of the President of Russia Vladimir Kozhin, Deputy Sergei Mironov, State Duma Speaker Sergei Naryshkin, Senators Viktor Ozerov, Oleg Panteleev, Nikolai Ryzhkov, Alexander Totoonov, State Duma Deputy Sergei Zheleznyak, Head of the GRU Igor Sergun …

                  In response, Vladimir Yakunin said that the US authorities added him to the US sanctions list because of his honest position and honest statements.

                  “I found myself in a worthy company. Frankly, it flattered me. All the persons on the list are notable people who have done a lot for Russia. It is clear that they are hitting those who represent something. For me, this is confirmation that and I have made my modest contribution to ensuring the interests of our country and our society, supporting the position of President Putin, which is consonant with the overwhelming majority of our fellow citizens, “Yakunin wrote in his blog.

                  In an official comment, the Russian Railways press service stated that the decision taken by the American authorities is a consequence of the inadequate reaction of the US administration to the free expression of personal civil position on an issue that has a huge public response in Russia.

                  The company considers such sanctions to be unreasonable and unconstructive, hindering the development of economic cooperation in the railway sector between Russian and US companies, Russian Railways noted.


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